Sunglass Hut Reviews
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Try on option
Shopping at this store is an absolute breeze. I love that they have a "try on" option, it's a total game changer for me when I'm looking to buy sunglasses. Actually being able to try them on before buying makes such a difference in finding the perfect fit and style for my face. I don't have to worry about ordering online and then being let down when they don't look right in person. The sunglasses are really good quality too, I always manage to find a pair that I really like. The customer service is always super friendly and helpful, which just makes the whole shopping experience even more enjoyable. I would definitely recommend this store to anyone who needs new sunglasses.
Quick shipping, slow refund
I recently bought three pairs of sunglasses from Sunglass Hut online, and I was pleasantly surprised by how quickly they arrived. The sunglasses all came in their original boxes with pouches and cleaning cloths, and they were all real and in perfect condition. However, I've had a bit of trouble with a return I made in-store about 2 weeks ago. Despite being told I'd get a refund quickly, I haven't seen the money back in my account yet. It's frustrating because most other shops would have sorted this out by now. Sunglass Hut really needs to work on improving their refund process to match their speedy shipping.
Replacement Order
I had a problem with my order from Sunglass Hut because the sunglasses I ordered were missing when it was delivered. Obviously, I was annoyed, so I rang Sunglass Hut to sort it out. I have to admit, the customer service was excellent. The person I talked to was really understanding and quickly resolved the issue. They sorted out a replacement order for me straight away and made sure it was sent out quickly. I was so relieved that they dealt with the issue promptly and without any trouble. I was really impressed with how Sunglass Hut handled the situation and I'll definitely keep shopping with them in the future.
Sunglasses for Father's Day
I had a really great experience with Sunglass Hut. Their website was so easy to use, which made ordering my sunglasses a breeze. I wanted to get them for Father's Day ahead of time, as I've had issues with other online shops in the past being slow with delivery. To my surprise, my sunglasses arrived just a few days after ordering, which was much quicker than I thought. The fast delivery really made me happy, and the price I paid was fair for the quality of the sunglasses. I'm really happy with my purchase overall and will definitely be thinking about shopping at Sunglass Hut again in the future.
Sunglasses cleaning kit
I recently bought a sunglasses cleaning kit from Sunglass Hut and I have to say, I'm really disappointed with the results. They told me this cleaning tube pack would protect the lenses, keep them in good condition, and prevent blistering. But when I used it on an older pair of sunglasses I got from Sunglass Hut a few years back, it completely wrecked them. The lenses blistered and the black polarisation peeled off, leaving them looking all patchy and awful. Even though I looked after my sunglasses and kept them safe, they got damaged beyond repair. But when I contacted Sunglass Hut for help, they turned me down because the sunglasses were more than two years old. I'm gutted because I'm sure the cleaner caused the damage, making it useless. The customer service I got was no help at all. I would strongly recommend avoiding this cleaning spray for any sunglasses, as it could ruin them.
Gifted glasses missing gift wrap
I ordered these glasses and they were meant to be gift wrapped because of a discount code I used, but they didn't do it. When I rang up, they told me they wouldn't gift wrap them because the glasses were on sale. The person on the phone was very rude and just ended the call on me. I spent ages on the phone just trying to get them to gift wrap my glasses. It's so irritating, really!
Virtual try-on, in-store pick-up
My time with Sunglass Hut turned out alright in the end. I found their website really handy as I could check out loads of different sunglasses styles virtually before heading into the actual store. But, when I popped in to grab my order, I wasn't too chuffed with the service I received. I had to request help to try on the glasses and the staff member didn't even offer to clean them before I tried them on. I thought a shop that focuses on sunglasses would be more on the ball when it comes to giving customers a top-notch and dedicated service.
Custom engraved sunglasses
My recent trip to Sunglass Hut was really good. I lost my Oakley gascans, so I thought I'd pop into Sunglass Hut on a whim, not really expecting to find what I needed. They didn't have the exact pair I wanted in stock, but a lovely staff member said they could order them for me. She used her iPad to place the order quickly and also applied a discount from my email. Before I knew it, I had my receipt and my special sunglasses were on their way to me. I was really impressed by how efficient and helpful the service was.
Stylist And best quality sunglasses
I love sunglasses, not just for wearing but I also like to collect. For a very long time I am buying sunglasses from sunglass hut. I get best quality in glasses , with good price rates. The ordering process is really fine. However it can be better as it takes too much time to process and something is wrong with cart thing. It doesn't save selected items sometimes.
Apart from that, the colors are available. So its good to have something where I can order whatever I want.Shield sunglasses
I wasn't sure about buying sunglasses online at first because I was worried about the quality and how they would fit. But I can happily say that I was really impressed with the pair I got from Sunglass Hut. They arrived quickly, with fast shipping, and were in perfect condition. They fit me perfectly and I've been wearing them every day and loving them. I honestly don't know how I managed without them before.
Still waiting for sunglasses
I'm really irritated! It's been 4 weeks since I ordered my sunglasses and I still haven't received them. They already took my payment, but the delivery link isn't working at all! What's going on with that?! When I reached out to customer service, they told me there's a technical issue and I can't get a refund until they sort it out. I've spoken to 5 different customer service reps and none of them can resolve the problem. I've been waiting for emails but there's been nothing! I can't wait around forever for these sunglasses, but the company won't reimburse me. It's so frustrating! Customer service reps are nice, but getting a pair of sunglasses delivered is taking way too long. Sort it out, Sunglass Hut!
Two sunglasses
I ordered two pairs of sunglasses online, but they haven't arrived! I spent almost £400 on them, and now they're missing. I've called numerous times and spoke to a lovely lady from the Philippines, but all she said was they need to "investigate". It's been nearly a month and still no sign of the sunglasses. When I requested a refund, they also said they'd "investigate". I won't be shopping online here again!
Two pairs of sunglasses
I bought two pairs of sunglasses from this shop not long ago and both of them ended up breaking after just two weeks. When I went back to see if they could do anything about it, they told me the only thing they could offer was a new pair at 50% off. That's not really what I would call a decent warranty. I suggest people steer clear of buying sunglasses from this place and find a more reputable store with better warranty options for eyewear.
Lots of choices
I popped into the shop and they had loads of different sunglasses to choose from, not just one brand. I really liked how easy it was to navigate the website and find what you wanted. Plus, they had this cool VR thing to try on the sunglasses. The checkout was pretty quick as well.
Sunglasses
I bought some sunglasses from this shop recently and I had a really good experience. The website was easy to use and I had no trouble finding the right pair. It was a simple process to order and the different payment options were handy. In the end, I was really happy with my shopping experience at this store.
Quick and easy purchase
I had a really good time shopping at Sunglass Hut. Ordering what I wanted was easy, and the customer service I got from the staff was brilliant. The person in the store was friendly, gave me useful advice, and made sure I was happy the whole time. I liked that they didn't try to make me buy stuff I didn't fancy, and I could take my time to pick out my sunglasses without feeling pressured.
Virtual try-on feature
The website was really easy to use and I liked trying on the sunglasses virtually, that was the best bit for me. But, it was a bit irritating that when I clicked on something and then went back to the list, it moved up a bit, meaning I had to scroll down again. I also think it would have been nicer with a lighter colour theme instead of black. However, all in all, it was a good experience using the website.
Rude staff and bad service
I've never come across such rude and arrogant staff in a store before. The service here is absolutely terrible, let me tell you. The staff act like they're doing you a favour just by acknowledging your existence. It's a shame because the products are actually quite nice, but having to deal with such awful employees ruins the whole experience. I wish I could give them 0 stars, 1 star is too generous. The staff are so disrespectful and show no appreciation for the customers. Especially that one Asian man, I don't know how he still has a job with his attitude. Buying sunglasses at this store feels like a punishment. Remember, it takes years to gain a customer's loyalty, but only a second to lose one, and they have definitely lost one here.
Quick online ordering process
I found the online ordering process at Sunglass Hut to be really efficient and easy to use. It was simple to find the exact sunglasses I was after, pop them in my basket, and make my purchase without any bother. The website was very user-friendly and I liked how smooth the whole experience was.
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Stylist And best quality sungl
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