Sunglass Hut Reviews
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Stylist And best quality sunglasses
I love sunglasses, not just for wearing but I also like to collect. For a very long time I am buying sunglasses from sunglass hut. I get best quality in glasses , with good price rates. The ordering process is really fine. However it can be better as it takes too much time to process and something is wrong with cart thing. It doesn't save selected items sometimes.
Apart from that, the colors are available. So its good to have something where I can order whatever I want.Sunglasses
Avoid this company at all costs, since placing an order on the 6th October, I have had to send no less than 82 emails to either them or their couriers chasing the status of my missing order. It was originally supposed to be shipped on the 10th of October and I get a delivery confirmation from their courier Evri on 22nd October. The item was not here. Furthermore, the concierge on site said that the Courier hadn't even been on site on that day. I reported the item missing and heard nothing back I had to chase another three or four times before I got a reply. I spoke to them on the phone, and they virtually accused me of stealing the order because they said there's no way the Courier system could be wrong and ask me to sign loads of written statements and provide copies of my ID which I refused. After several days backwards and forwards the currier eventually admitted that the item had been lost in their system, I forwarded the same back to this retailer only to be accused once again of having misappropriated the item and asked to provide my identification documents, which I again refused. They are refusing to send a replacement item or issue a refund even though Evri have admitted liability in writing and instructed Sunglass Hut to issue a lost item claim against Evri. This is beyond a joke, I will never ever be using SGH again.
Persol Sunglasses
Company should be ashamed. They advertise a 90 returns policy but cleary train their staff to do anything they can to refuse the refund. I needed to return a pair of glasses less than 24 hours after buying them. Upon returning them to the store the next day (Oxford Street) the lady literally started making up reasons not the accepted them back. First up she said the arms were bent, then she said the glass was scratched, then she said they were ... because of a finger print. We’ll the glasses had never been taken out of the box. It was one of the most despicable acts I’ve ever encounter in a shop. Lying to my face in order to refuse the item. In the end her colleague came over and said she couldn’t see any thing wrong with them. After a lot of arguing I managed to get a refund, but what a terrible way to treat customers. This company has awful reviews all over the internet. Please spend your money elsewhere, do not support business like this. They do not deserve to trade.
