MococoUK1 reviews

Soft spot for the design, not for the rest 9 April 2026

it took well over a week, bounced back twice and I ended up chasing Royal Mail and Mococo for updates. That part was tedious and stressful.
I’m grateful that at the start the staff were responsive and apologetic — that’s why I hung on. But after they finally got the necklace, they’ve refused a refund, calling the break “accidental damage” and saying I’d used “significant force”. I kept things polite, sent photos and updates as asked, followed instructions to the letter, so being accused like that feels rough. It’s disappointing because the necklace lost its shine for me after all the back-and-forth; I’m wary of wearing it now, which is a shame given how much I paid.
So, mixed feelings: happy with the look and thankful it didn’t go missing, appreciative of the prompt live chat at the start, but really put off by the slow, messy returns and the final refusal to refund. I’ve told them I don’t want the necklace back — don’t fancy being left out of pocket and stressed over it.