Modanisa - Overall Rating based on 40 reviews
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Faulty dress, short length
Hey everyone, I bought a dress from this great online store and it turned out kinda dodgy with loose stitching and being really short! I reached out to them and they sorted me out with a refund, so everything's sorted now. By the way, I suggest using WhatsApp to get in touch with them, they reply super fast.
Clothing items
When I ordered something from this website, I thought it was alright. The stuff I got was good quality and looked how I thought it would. However, the sizing was a bit dodgy, so I'd suggest checking that before you buy. Sending stuff back was a bit of a hassle too, so keep that in mind. Overall, it was alright, but there's room for improvement.
Recent order experience
I would give 0 stars if I could. I ordered something and had to wait two weeks, only for them to send it back without telling me it had arrived. Such a let down. I suggest shopping somewhere else.
Kaftan purchase
I bought a kaftan from this shop recently, but it didn't fit me right. I tried contacting their customer service through email and WhatsApp several times, but they haven't been very helpful. Now, they're refusing to give me a refund. I'm feeling really frustrated about this because I think I should be able to get my money back for a product that doesn't fit properly.
Unsuccessful return process
I bought something recently that didn't fit me, and I've been trying to send it back with no luck. It's been a total nightmare trying to return it because the return forms I've been sent are all wrong. It's really irritating to realise that I might not get my money back for something that's no good to me. This whole thing has really put me off.
Clothing item return
I had a really bad experience with this online shop recently. I bought some clothes that didn't match the description, so I tried to return them. But then I found out I had to pay for the return shipping, which was nearly the same price as the clothes. It felt like a total scam and left me feeling really annoyed.
Deceptive Pricing Practices
I'm really disappointed with my recent experience at this online store. I've been a loyal customer for the past five years and always recommended it to my family and friends. However, I've noticed some sneaky pricing tricks and I can't continue to support this company. The prices on products are way too high, much more than on the original brand websites. They've hiked up prices by over 150%, which is just not fair for us customers. I believe in honesty and transparency when I shop, so it's really sad to see a brand I trusted behaving like this.
Cardigan purchase - ripped on first wear
I bought a cardigan from this company, but I was really let down by how bad it was. When I tried to put it on, it tore straight away. It wasn't even too tight, just really badly made. To top it off, the item cost me £18, but they were asking for £15 to send it back, meaning I'd only get £3 back. When I tried to leave an honest review, they blocked it and wouldn't let it go up. It's obvious that they're not being truthful and are trying to hide any bad feedback, which is totally dishonest and not okay.
Recent online order
I ordered something online recently and it was sent out within 2 days. It's been over a week now and I still haven't got it. I got an email saying it had been delivered, but it hasn't arrived to me. I tried to contact customer service for help but haven't heard back from them. After this, I wouldn't suggest using this online shop. It might be worth paying a bit more for a local service rather than dealing with this company in Turkey that doesn't seem to care about their customers. Any place that doesn't take care of their customer service should be steered clear of.
Unreliable shipping fees
I was really disappointed with the shipping fees I got charged on my last order. The website messed up the calculations, so I ended up paying more than I should have for the return. I only sent back some of the stuff I ordered, but still had to fork out £15 for the return shipping. On top of that, I was stung for another £13 for the shipping that was meant to be free with my original order. It felt like a rip-off and I'm annoyed that their prices and rules aren't clear. I won't be using that site again for sure.
Modest fashion company
I really like this fashion company that sells more modest clothing. I've bought lots of different items from them and they always turn out just as they're described. If you're particular about the fabrics you like, I'd suggest taking a good look at the product descriptions because they give a lot of detail about what's used. Thanks a lot for the excellent service!
Waiting for order to come
Ordered a few things spend over £50 still waiting for the order to arrive but not so sure after reading all these negative comments/feedbacks. I really do hope all my items come and it’s not ugly as people are saying. I will shocked to see this as it’s a modest clothing website for muslim people. It’s not right that so much people are getting scammed like this. I will leave a review once my items arrive. I basically ordered last week and have received an email from hermes saying they have my parcel and are waiting to process to deliver it!! Hoping it’s all the stuff I purchased from modanisa!!
Suit
Unfortunately it gets rip after 2 hours of wearing it,the fabric is light but poorly finished.
74630218
I love modanisa app and their clothes, really affordable for all budgets. I have ordered before and was really pleased.
Unfortunately they have hidden charges so be careful. I ordered 26 items for the girls in my house and was charged an extra £11 for delivery when the delivery was free. When inquired they said I had to place an order of 12 items or below. They don't clearly display this information you have to read the small print. So basically the less you buy the better you are. That's a new way to do a business. So I would not be buying from modanisa again and would not recommend to my family and friends. There are other platforms that offer the same range of clothes. Thanks73228684
I am really shocked by the negative reviews, I have ordered twice both times at around £200. Love all my chosen items, great value, you can’t buy 18-19 items at this price anywhere. I was a little worried about sizing and quality, they are good. Must carefully watch the measurements and would advise ordering one size up. One one of my orders I had to return 4 items due them being a little bit big/ I filled easy return form and received money back within a week. The website is addictive/ so many choices. I wish I could add photos for everyone to see how amazing the items are.
9 items
This is by far the worst company I have ever dealt with. I purchased 8 tunics, skirts, dresses and 1 scarf for £110.91, they sent me a £17.99 dress that I ordered but failed the sent the remaining 8 items.
They keep closing my case and have done nothing to resolve it. I have to keep messaging them on the live web chat but the advisors can't do anything.
Both of the UK numbers DO NOT connect so you can't call them. I requested a call back from the UK Customer Service Team and someone from Dubai speaking Arabic called me.
I have sent them photos of the parcel several times (the package was small with a lot of black scrunched up paper in the bottom). The package was not damaged or opened when I received it but they keep blaming Hermes. The manager confirmed that the items WOULD NOT HAVE been packaged separately.
I requested a call from a manager that I had to wait 3 days for although they promised me a call back the same day and they only called because I kept messaging the web chat. The manager promised to call me the following Monday after looking into things but didn't, so I waited another 3 days for another call back which I had to keep contacting them to do.
The company keep blaming Hermes and then blamed me for not opening the package in front of Hermes and reporting it there and then. Because of covid there is contact less deliveries so they do not wait around for you to open a package.
They sent me CCTV footage as 'evidence' that they packaged all of the items I paid for, but the CCTV footage does not show them actually putting the items into anything and cuts off at a certain point.
The manager and some customer service advisers keep promising that they will deal with it personally but then they never contact me. They lied about trying to ring me and I called them out on it, they also keep closing the case and not contacting me to tell me they've closed it.
I am no further forward to getting a refund. I DO NOT UNDERSTAND HOW 8 ITEMS GO MISSING???? Fair enough forgetting to pack 1 item, but who forgets or neglects packing 8 items??
The package was no where near big enough to fit in 9 items sized 16 (UK) and large.
Their attitude is also appalling, they are quick to contact you if you review them or post something on their page.
DO NOT WASTE YOUR MONEY OR YOUR TIME.I completely believe you.
They use these strategies to make the customer not bother again.
They just have the most ridiculous customer service I’ve ever come across in my life.
I had 4 items missing and they just dysentery bother, even after I rang 3 times and emailed them many times.A suit
I have ordered 5 times from Modanisa and everything went great. The shipping takes about 5 days. Once I ordered a suit, but the pants were missing. So I sendt them an email, I it took 2-3 days and I got the item's money back. And I didn't even need to send the sweater back! Amazing service
they all very bad company they took from me 65€ and didn’t send me i need my money MF.
Pathetic customer service
Worst ever customer service...charged me for unde shipping cost...they dont respond and dont give money back..pathetic
Refund
I ordered 3 items but unfortunately I had to return them because they didn't fit.
After calling customer services to find out how to return the items, I followed their instructions and sent the 3 items in the same bag back to Modanisa.
Trouble started! I got a refund for two items but I didn't get a refund for the third item. I had to call customers services to find out what happened. I was told that the 3rd item had not been sent back. They said they would investigate and got an email closing the ticket down as the issue was resolved.
I have lost 20 pounds but worse of all Modanisa has lost a loyal customer.
I will never order again from them and my advice is not to return anything back to Modanisa because you will never get all your money back. Give the clothes to charity or your friends or sell them in Gumtree!
Such a shame that a company makes money like that.Nice and simple comfortable dress
I bought a sweater from me. Beyond the super amazing thing, i ever got! hell comfortable and fashionable, and i can wear it for a very long time for sure.
they all very bad company they took from me 65€ and didn’t send me i need my money MF.
Review with most votes
Nice and simple comfortable dr
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