Spotlight: What are our customers saying?
I love their clothes. ..I was worried about refunds after reading reviews however I got both my refunds easily ...it's just a process you need to request refund first, then take photos then send b...Read on
I ordered some clothes from Zaful and did not know what to expect in terms of delivery time and such My package was in my house within a week and it was neatly packaged. Not in a box, but in a ba...Read on
Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order ...Read on
ZAFUL is a great online store. I love all the products I purchased from here, and in particular the bikini’s! They have reviews on every product from the customers so you can see what it looks like...Read on
DO NOT BUY! No refund offered which is illegal! Awful! Do not buy there. You cannot get a refund for return! If you want to return here are the options: Option 1:Return for Exchange for product(...Read on
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I love their clothes. ..I was worried about refunds after reading reviews however I got both my refunds easily ...it's just a process you need to request refund first, then take photos then send back giving them the tracking number you need to pay for return yourself. ..but not much.. £8 pounds or something. ..totally worth it considering the price of their clothes
Zaful has beautiful colours and styles. You get rewarded points when buying which you can use on next orders. TRUST them!! I was worried when I was a new customer of theirs but now I trust them and think they are great. Would like them to sell more cotton clothing though as lots of their clothes are polyester. ..not great in hot weather. But you can trust that they will refund you if in good condition :)
Clothes ordered at Zaful
I ordered some clothes from Zaful and did not know what to expect in terms of delivery time and such
My package was in my house within a week and it was neatly packaged. Not in a box, but in a bag and every piece of clothing neatly packed in a separate bag and neatly folded with packing paper between them.
Quality is actually nicer than I had honestly thought, the fabrics are very soft and everything looks neat, no wear or something. It all comes from China I saw, so I am quite satisfied with the fast delivery time and neat packaging.
It was not expensive either, the total came to less than £40 spent on multiple pieces of clothing, including two sweaters!
**SCAMMERS** They owe me £169.69 and are ignoring me. I ordered £ 116.45 worth of clothes on 15th December - part of the order arrived after Christmas and were smelly/musty/awful quality and just had to be returned. I also received an additional bill for £47.61from Fedex and it cost me £28 to send the clothes back. A total of £169.69 is outstanding as they paid £21.92 when I cancelled the outstanding goods.
BE AWARE: They charge in £ but everything else is calculated in $. This means that they are in pocket and YOU are out of pocket.
Now the 6th Feb, I have had enough. I returned them in their 'no question' timeframe, followed their instructions. But they ignore my tickets and request for help.
People can't afford to just write off that kind of money.. but it seems as though this is what this company is trying to do.
I also noticed the fake reviews, check them out by researching the people... they are all written by the same person with awful English skills.
I will update when/if I get help.
Again, their response is not helpful. I don't understand why they won't issue a refund. I have given them evidence that they have received the items back as per THEIR agreement,
I'm tired of you guys I need money back. Two months now I never receive anything.i need my money back no stories
Me and my sister ordered clothes worth nearly 80 euro 2 months ago and still no sign of the clothes , I also ordered another 30 euro worth of clothes 2 weeks ago and nothing to say it has been discharged!! So when do I get my packages?
I paid more than double the website price through a Faceook drop shipper, horrible synthetic material, poor quality construction. Going straight to charity. Really dont bother you will just be angry with yourself for being stupid. No doubt most of the reviews are paid for. Why does anyone bother reading reviews any more scams
Absolute Scam Artists , I bought clothes from them months ago and still nothing and no money back either €92 euros worth??😢
Was just about to buy my step son some hoodies!! He loves them but thank god I have read the reviews.!!!!! No way will I be buying a single thing
You should try shopping at Zaful
Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Zaful package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than eleven orders for Zaful and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Zaful!
This is clearly a fake review
They post fake reviews all over the place. It is ridiculous, they won't reply to me and owe me a refund... it looks as though there is a pattern. DONT BUT FROM THESE PEOPLE!
I recommend Zaful!
Agreed. A swam. If you request a refund for an incorrect item, they just ignore it, despite saying they will contact you within 24 hours. Still waiting for a response one week later.
i was very worried by the amount of reviews saying it was a scam. Although, the delivery time is quite long when i get the clothes they were nice quality and the fit was great. Will definitely order again!!
Hey Ella when did you order the cloths?
Twist Bikini Set
ZAFUL is a great online store. I love all the products I purchased from here, and in particular the bikini’s! They have reviews on every product from the customers so you can see what it looks like in real life too. When they arrived I was surprised to see that they looked exactly like the pictures and fit me like a glove! True to size and pictures and overall very satisfying purchase. Very good quality of clothes and the prices are amazing. I’m very pleased with my experiences.
DO NOT TRUST!
DO NOT BUY! No refund offered which is illegal!
Awful! Do not buy there. You cannot get a refund for return!
If you want to return here are the options:
Option 1:Return for Exchange for product(s)
Please return the items to our third party seller address in Spain!
Option 2:Return for Refund
Please return the items to our third party seller address in Spain.
Once we receive the items, we can refund you to your Wallet for use on your future orders.
Is this even legal!?On the UK Gov Website- accepting-returns-and-giving-refunds
It says: "You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you".
They aren't a UK company. They are a warehouse in China.
Never again! I ordered twice and everything ok until I had to return a few items. It takes many emails in order to get the return address in Spain. Shipping costs are yours and it takes a long time before you get a part refund, because of their handling costs! They are only good at mentioning their terms and conditions, for the rest avoid!
Zip up jumper/jacket, dress, tshirt
Genuinely not a fake review or bot or whatever - I've had rly good experiences with them. Have ordered twice and both times the items were as described and decent quality (think Primark kind of thing so totally fine but not necessarily hard wearing) There was a bit of a wait for delivery (maybe 2ish weeks) but overall I was happy with it. I never had to contact customer service - a lot of people seem to have struggled with it but I have no idea because I didn't have to.
Clothes, swimwear , accesories
So I really recomand everyone to buy and order from ZAFUL!
First of all their prices are amazing ! And also the products are in such great quality.
Honestly why should you waste more if you can waste less ??
Their cusomer service is amazing I spoke to the on facebook Messanger and they immeditley replied !
Such a great site ! I keep ordering from them !
I bought a few jerseys from the site during a sale - very nice website and now with all those discounts not expensive.
I had never heard of Zaful before but saw a facebook advert which is what led me to the site and the purchase.
Hope my order arrives quickly, but I'm afraid I'll have to wait. I ordered last Saturday.
A long wait but happy with my clothes
I had to wait a long time for my package - I think almost 3 weeks in total I'm not sure exactly
but now that it has arrived I am satisfied. It all fits well for both me and my friend.
I bought a dress for the summer and it was very cheap, and I also got two shirts for my friend, which also fit well and are beautifully finished.
4 orders, multiple clothing items.
Refused to accept my returns despite indicating they provide ‘easy and hassle free returns’ on their website. 6 weeks later still waiting for a response. Finally get authorisation to return some items and they tell me the parcel never arrived (despite signature indicating so). Avoid - it honestly was more hassle than it was worth.
0/10 on service, quality of clothing and company attitude at adhering to their own returns policy.
Cheap, tacky and impossible to get a refund
The clothing I ordered was terrible quality and the stitching came lose just trying it on.
I contacted them to request a return and refund.
The originally said I could return but also offered the option of keeping it and receiving a 10% refund.
I said I wanted to return them for a full refund.
They then said this wasn't possible, and offered for me to keep the items and receive a 20% refund.
All I want is my money back for something that's poor quality, not as described and not fit for purpose but they won't let me.
I've spent days contacting them to no avail so I'm going to try and get a return and refund through PayPal.
Takes your money and gives no service. For me it’s stealing. My 15 year old saved 43€ for some clothes and they won’t bother with a refund. No item no refund. Guys spend your money elsewhere
ZAFUL Tie Ditsy Print Cami Dress S/BLUE GRAY
I am satisfied with Zaful! I ordered a few times and I would order again. I like the quality of the clothes and the prices are good.
I’ve purchased 30 Items over 3 years
Zaful have very high quality clothes, they are my go-to for fashion and they have a high quality of customer service. Out of all of my orders, I have only misjudged my sizing twice, and both times Zaful have sent me the size up free of charge, also allowing me to keep the smaller items to give to a friend as a gift.
I had ordered before and it was good then I put a second order in and have an account with my info in it from my first order, yet they sent my 350.00 order to the wrong state. I sent an email letting them know and they sent it out again to wrong state. I even checked the address on file and it was correct. So we did this a 3rd time and again wrong state. Then they told me it is my own fault then they said my order was full filed and my ticket was closed so I kept filing tickets and 5 months later I do t have a refund or my items. Worst experience ever. I would give this 0 stars
Tops for daughter
I had some items to return as they were not as advertised or ridiculously sized. Firstly, they offered a refund of a third of their value to not return them but give them to charity. When I refused, the refund was increased slightly. I refused again and returned the items to Spain but still didn’t get a full refund because the exchange rate they use is not correct. All this discussion has taken weeks. They state that “customer satisfaction is their top priority” - don’t believe it !!
Bought £150 of Clothing- SCAM SCAM DISGRACE
I bought it from here after having many ads come up. I went on the website and it was good and NO SIGN I WOULD HAVE TO PAY IMPORT TAX. I then got an email saying I would have to PAY AN EXTRA £60. Ummm what. We then contacted customer service saying we wanted a refund. I then had to wait 3 DAYS for a reply. When they just directed us to web links which did not do anything. We then asked if we could have a refund then do not respond for a week when they said that it has been shipped, so WE HAVE TO PAY. Even though we had already asked to cancel within 14 days. So overall do not shop from here bad customer service. Unaware of import tax. DO NOT SHOP FROM ZAFUL.
Love their dresses. Super affordable, love their materials.
The shipping was delayed by 3 months though, because of the covid19 pandemic. That was quite frustrating