Modanisa - Overall Rating based on 40 reviews
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Low-quality shoes
I'm really disappointed with the shoes I bought online recently. They looked like they had been worn before I even got them. The quality is not great, with bits not stuck together properly and it feels like they were badly made. I was hoping for something new and good quality, but that's definitely not what I got. I'm really not happy with this purchase and wouldn't suggest it to anyone else.
Coat using a discount coupon
It feels like the people at this store only really pay attention to you when you give them a bad review. I told them about my experience, and all of a sudden I get a phone call offering me a discount voucher - why couldn't they have been this responsive and caring before? It's annoying to think I had to go to such extremes just to get treated like a valued customer. Even though I eventually got a discount and used it to buy a coat, it shouldn't have taken a negative review to get the kind of service you should expect as a customer. The coat itself is good quality, but the whole experience has left me feeling disappointed.
Frustratingly delayed parcel
I got that same standard email saying my parcel is still on its way to Turkey, even though it's already made it to the UK. It's been two whole months now, longer than it took for a bloke to land on the moon. Just give me my money back already!
Incorrectly sized bonnets
Unfortunately, the bonnets I ordered turned out to be the wrong size, which was quite disappointing for me. I contacted customer services and sent photos as evidence, but they kept asking for more photos with a measuring tape. This became quite frustrating as all the items looked the same and were in dark colours, so it was hard to tell the sizes apart.
Even though I tried to cooperate with their requests, my appeal for a refund was rejected unfairly. They initially offered me a £20 voucher as compensation, even though I had paid £2.99 for each of the twenty bonnets that were incorrect in size.
Now, customer services have stopped responding, leaving me feeling upset about the lack of a resolution to this problem.Clothing
I made a mistake by ordering a size bigger than what my daughter usually wears, hoping it would fit fine, but sadly it was too tight. I was surprised when I attempted to return it and found out that I had to pay for the shipping. It's frustrating that they don't mention on their website that their sizes aren't the same as EU standards. It's not right. I won't be buying from them again.
First order experience
I've just received my first order from this place and I am absolutely thrilled! Can you believe it? The clothes are amazing and the prices are even better - I never thought that was possible! I was a bit nervous initially because online shopping can be a bit daunting, but my items arrived really quickly and they were exactly as I imagined. I've now found my go-to place for all my modest outfits - woohoo!
Wanted to cancel order
I tried to cancel my order, but it had already been shipped out. Now I have to pay for the return shipping. That's not fair!
Incorrect Sizing Experience
I bought some stuff online the other day and I was really let down by the sizes. I got three different sizes for my mum, but even the biggest one was too small. Honestly, I wouldn't recommend buying from this website because the sizes are all wrong. Save yourself the trouble and don't bother ordering from here!
Hijab outfits purchase
I just bought some hijab outfits from an online store and I have to say, I'm really happy with the customer service. The team were really quick at getting back to my emails and sorting out any problems I had. Plus, the quality of the products is top-notch. I definitely suggest this store to any Muslim ladies looking for classy and fashionable hijab outfits in the USA.
Midi dress in floral print
I bought this really lovely midi dress with a floral print from this shop the other day. Ordering it was a breeze, and there were loads of sizes to pick from. The customer service was fantastic too, they answered all my questions quickly. The price was great considering how nice the dress is. And it arrived super quickly, well wrapped and looking perfect.
Ordered clothes, no stock, bad refund process
I ordered some clothes from there twice and paid through Klarna. After 10 days, I received an email saying that the items I wanted are not available, so they canceled my order. I'm still waiting for my refund and the customer service just keeps sending automated responses. I wouldn't recommend them at all!
Long-awaited delivery
I made the mistake again of hoping that the items would arrive before the promised date, like it usually does. Unfortunately, it's been over 3 weeks now and I still haven't received them (I ordered at the end of March). Normally, the quality is good which is why I've been ordering from them since 2018, but I've been let down quite a few times. The most frustrating part is the lack of information on the app about where the items are.
Bad experience with returns
Never order from this place! They never reply to returns and customer service is useless. I've tried reaching out to them several times and still got no help. I sent back my package but haven't received any updates. I'm still stuck having to pay the full amount, absolute scammers!!!
Wrong items received
I ordered 3 items of clothing but ended up receiving fake goods! They claimed it was made of cotton and linen, but turned out to be viscose and polyester. Unfortunately, I couldn't return them as they didn't deliver to Morocco.
Ordered 4 evening dresses, kept 1 and returned 3.
I recently bought 4 evening dresses, but I was really disappointed with the quality of 3 of them so I sent them back. When I unpacked them and saw they weren't good enough, I decided to return them. To my surprise, the company said one dress was damaged and wanted me to pay for it, even though I didn't even try it on. They've been trying to get in touch for days now, but I haven't been able to contact anyone to sort it out. The lack of communication and asking me to pay for something I didn't damage is not fair at all.
Order no 103290440
I placed my order on 4th May and was told it would arrive between the 7th and 10th May. However, it's now 14th May and my order still hasn't shown up. When I check the app, it just says "preparing" next to my order. I've tried to get in touch with customer service via email, but the replies have been few and far between. I was really counting on those goods for this week, so I'm pretty let down that they're not here yet.
Bad Abaya return
It can be really tricky to return things when they don't fit, especially if you're in a different country. They should definitely make it simpler to send items back. I won't be shopping from this place again, their customer service is just awful.
Cute dress for Eid
Hey everyone! I just wanted to share my online shopping experience with you all. I found this really cute dress for Eid and I ordered it on the 23rd of July. It arrived on the 30th of July, and I was super excited when it finally came because I had been looking forward to it. The dress was exactly what I was expecting, and I absolutely loved it! It was the perfect outfit for the celebration with my family. My cousins even complimented me on it, which made me really happy. Overall, I had a fantastic shopping experience at this store and I will definitely be returning for more cute outfits in the future.
Stylish clothing
I bought some really cool clothes from this website the other day and honestly, I was pretty blown away by how good they were. The quality was top-notch and there were so many different styles to choose from - it was awesome. The fabrics felt great and the designs were just spot on, exactly what I'd been after.
Long delivery, incorrect refund amount, forced to pay return shipping costs for non-hygienic item.
I was so let down by my experience with this company. The first problem was that my order took forever to arrive, which was a real pain. When it finally got to me, the refund I got back was all wrong. And on top of that, they said I had to pay for the return shipping for something that shouldn't even be sent back because of hygiene reasons. Honestly, it was just not on and really unprofessional.
Review with most votes
Nice and simple comfortable dr
I bought a sweater from me. Beyond the super amazing thing, i ever got! hell comfortable and fashionable, and i can wear it for a very long time for sure. Read onBy: Julie