OneBioShop1 reviews

Not worth the stress 17 April 2026

avoid this company — the whole thing caused more hassle than the product was worth. I ordered a replacement mattress because my back's been playing up and I needed something quickly; I checked Trustpilot first but went ahead anyway, which I now regret. Within two hours of ordering I emailed asking them to cancel because the delivery window was far too long for my needs. They replied that the parcel had already been processed by PostNL so cancellation wasn't possible. I pointed out that it's not realistic for an internal transfer to be completed across countries in a couple of hours and asked for a refund. I said I'd flag them for ignoring consumer rights. Rather than deal with it they told me I was being threatening, said they'd ignore my emails and mentioned their legal team. That was frustrating — I wasn't aggressive, just insistent. Communication was poor, timescales vague and their tone was defensive. Price itself wasn't outrageous, but the way they handled the situation ruined it. If you have back issues or need a quick replacement, don't rely on them; it's stressful and you may have to push hard for a refund. I felt let down, a little anxious about the whole situation. Don't do what I did.