Orolay4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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So there I was, three weeks later opening a coat that didn't fit. Their exchange system is bonkers — you have to buy the correct item first and only then send the wrong one back. Returns feel non-existent. It's been over a month and my replacement hasn't even been sent, while about £300 is just… floating. They've gone silent, no replies. At least PayPal lets me open a dispute, which was a relief after other places have left me hanging too. I'm annoyed, but hey, lesson learned I suppose.
Turned up, just not what I expected
photos promised weight but what I got was thin and a bit scratchy, feels cheap. Fit was okay though, and the stitching seems fine, so it's not all bad. For the price I expected better. Good if you can wait and don't mind lower quality.
Looks better online
from a distance it looks fine, keeps the core warm, but the fabric feels thin, seams are a bit sloppy; zip sticks sometimes and pockets shallow. Delivery was painfully slow and tracking vague. Returns are a nightmare — you pay postage and fees, no return label provided, and customer replies are short and not helpful. The models used online don't match what arrived. Not perfect, but serviceable.
Not perfect, but straightforward return
I’m in the UK and bought two coats within a few days — one fitted so tight I could barely button it, the other huge and swallowed me. In use they felt okay (nice lining, pockets in the right place) but the sizing was off. Return was approved fast, about a day, which was a relief. I packed them up and sent them by Royal Mail; delivery to their Nottingham warehouse meant I wasn’t sending stuff back to China (that was my worry). I had to pay the return postage myself, but two days after the warehouse scan both refunds landed. No drama, but fix the sizing.
About Orolay
Orolay is a fashion brand known for outerwear, particularly padded winter coats and jackets, and also offers other casual clothing and accessories. Its products are aimed mainly at women seeking cold-weather apparel for everyday use. The brand has sold primarily through online retail channels and has become associated with a quilted down jacket design that gained visibility on social media and in online marketplaces.
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Categories Orolay
Online shopping | Fashion Reviews & Experiences
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Last update: May 2026
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Review with most votes
Turned up, just not what I exp
photos promised weight but what I got was thin and a bit scratchy, feels cheap. Fit was okay though, and the stitching seems fine, so it's not all bad. For the price I expe... Read onBy: Candice