Out & Out

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Out & Out

31% Would buy here again

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Spotlight: What are our customers saying?

M
Mr & Mrs Burn
All going well apart from a missing cushion, after contacting them a number of times and getting no response we tried again a couple of days ago we had a immediate response and the cushion has arri...Read on
A
Ally Shore
AVOID AVOID AVOID ABSOLUTE SCAMMERS - DISGRACEFUL CUSTOMER SERVICE - BANK, POLICE AND TRADNG STANDARDS BEING CONTACTED - Take my hard earned money but no couch and no communications Read on
A
Antony John Waite
tried to get in touch with customer service several times waited over 2 hours in total .Everytime cut off.Stay well clear.glad I did not order now after reading other peoples reviews.Read on
D
D Gal
Terrible customer service and don't order unless you are willing to wait way over what they tell you. If they'd of had honest time scales I'd never of ordered. When they take full payment up front ...Read on
J
Jane Young
Ordered , said it would be 3 weeks , still not arrived. Told a load of porkies ... said I needed it by next Friday else I would cancel it the woman on the phone said yes it would be here however th...Read on

All reviews (26)

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    Palma Lounge Suite

    All going well apart from a missing cushion, after contacting them a number of times and getting no response we tried again a couple of days ago we had a immediate response and the cushion has arrived today So all in all we are now very pleased. All I can say is don't give up and they will try to sort things out for you.

    I have cushions missing too and so far no response, very frustrating ☹️


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    Lazy 3 seater chaise sofa

    AVOID AVOID AVOID ABSOLUTE SCAMMERS - DISGRACEFUL CUSTOMER SERVICE - BANK, POLICE AND TRADNG STANDARDS BEING CONTACTED - Take my hard earned money but no couch and no communications


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    Extremely Frustrated

    tried to get in touch with customer service several times waited over 2 hours in total .Everytime cut off.Stay well clear.glad I did not order now after reading other peoples reviews.


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    Palma

    Terrible customer service and don't order unless you are willing to wait way over what they tell you. If they'd of had honest time scales I'd never of ordered. When they take full payment up front it's a disgrace I will be trying to get a refund through my bank.

    did you get the refund via bank?


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    Palma outdoor set Not even been delivered yet ordered beg June .!

    Ordered , said it would be 3 weeks , still not arrived. Told a load of porkies ... said I needed it by next Friday else I would cancel it the woman on the phone said yes it would be here however the woman on the email said it would not be with me until at leas the 10th August .... practically the end of summer ....... and I have big event in the garden next Friday ,,,,,,,, NOT HAPPY , NOT COMMUNICATED TO THROUGHOUT HE WHOILE PROCESS.

    They've lied to me telling me 2x weeks ago that stock has arrived and their delivery will contact me 'tomorrow' but i hear nothing. They now ignore my emails and voice messages but reply to my review of their company left on TrustPilot literally within 10mins (with a bag of lies)


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    Marbella rattan garden lounge set

    Our delivery (ordered late April) was delayed like many others have reported, but the irony was that the first set arrived a week before schedule (and a lovely father and son team from Birmingham installed it) but about 10 days later, out of the blue, another set arrived with a couple of guys ready to install it. Obviously we sent it back.

    Our issue with the Marbella set is the quality- the middle section of the sofa seems to have buckled because the rattan is flimsy and lacks structure; the cushions are also not very comfortable.. I’ve tried calling them numerous times but alas there’s never any reply.


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    Alexander kitchen Table

    I ordered this on the 24 June 2021, here we are 9 July no signs of my product, however payment was taken pretty quickly, keep phoning the transport company who have the responsibility for delivery and keep getting fobbed off, next stop for me seems to be to trade description or the police to report a theft

    did you report it, any outcome?


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    Side Table

    Terrible Delivery and Customer Service. 5 Days after completing the order I asked them why the parcel tracking is not updating? And here is the non-sense response:
    "We can see that your order is in the UK with our couriers CR Transport. It is currently awaiting a delivery date. CRT will contact you directly once a date has been allocated to your order."

    No delivery timeline and plan!


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    Chesterton corner unit

    Overall the out sofa was just about ok for the money. However, 2 of the cushions were damaged and I have tried to call emailed 4 times it’s impossible to get through to anyone. So I would not recommend this company, poor service!!


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    Garden furniture

    Awful service. Order extremely late and no updates. Don't answer the phones and emails take ages to get a response and when do extremely unhelpful

    This should say no to buying here again


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    Havana

    I ordered a product on 24th April 2021 and was told it would arrive in the UK in 6 weeks (3 week delay due to Suez Cannel) I was ok with this. It didn't arrive so I asked where it was and got a reply saying it wasn't shipped when expected which will lead to a 3 week delay. I was unhappy with this but at least they replied.

    Fast forward to today and it still hasn't arrived, I have chased both out and out and the courier. Out and Out have ignored all my emails and calls and the courier says I don't have an order.

    After days of calling I have finally got through to out and out who have told me that my delivery isn't expected until the 27th of July at the earliest and is now with a different courier.

    No attempts have been made to inform me of these multiple delays and they have not attempted to make any form of apology or correction.


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    Copenhagen Corner Set

    DO NOT USE THIS COMPANY.

    What complete con artists. Such a disappointment.
    After waiting 5 weeks for this furniture set to arrive, this is a brief summary of our experience:

    1) Set delivered was completely different colour to the photos. We ordered grey - pictured as light grey on their site. It arrived in a dark brown colour.
    2) The furniture set was damaged on one side
    3) It's taken over 10 days to get in touch with customer service to request a refund
    4) We are on day 17 and the HUGE furniture box is still awaiting collection.
    5) The VERY SAME set is available on Amazon for £300 less, and also comes with a weatherproof cover, which Out and Out are selling for another £100.



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Out & Out

 

If you are going through a renovation or you are just moving and trying to create new home, which is gonna have unique style, then you definitely need to know about store which can provide you huge selection of their furniture options. There is nothing worst than having the same living room just like some of your friend. That is why you should know about store which is designing pieces which are different from big company names. If you are looking for this type of store then I have a good recommendation for you.

About Out & Out
Out & Out is an online store which is selling furniture. It all started in 2013 when Daniel Fairburn decided that he wants to change his life and also the life of others. He wanted to change the game of how furniture is being designed. They started as a small company with a few products which were so successful that now they are selling over 300 new designs and their collection is growing every month. They believe in simple process and they don't want the furniture to be over complicated. Also all of the plastics what they are using for packing the furniture into is fully recyclable. 

Services of Out & Out
As their furniture their website is unique but simple and not too complicated, so it is easy to orientate and go exactly for what you are looking for. They are offering home and garden furniture, sofas and armchair.If you are not sure what you want to buy they also have one category which is called ‘Buyers guide’ and this will definitely help you find what you need. 
Once you have picked your favorite furniture pieces, it will be time for delivery. Delivery price depending on the about of money you will spend. For example if you spend under £50 then your delivery charge will be  £9.99, if you will spend  £50-£100 then your delivery is gonna be £14.99 and they are having the whole table on their website. If you need to return your package then you have 14 days to return it but they are gonna charge you £35 as a collection charge. 
I would recommend signing up for their newsletter because not only that they are gonna update you on their new unique furniture pieces, but they are also gonna tell you when they are having sale, so you can save some money. 

Complaints, Compliments and Tips for Out & Out
Did you ever buy any of the Out & Out products? We would like to know how it worked for you. Did you find the perfect product? Did they change your home because of their furniture? How did you find out about Out & Out?  What type of customer service has Out & Out provided for you ? Share your feedback about Out & Out so you can spread the message for other people. 

Reviews of Out & Out
What type of service is Out & Out offering? You can read customer reviews about Out & Out and their products here on BritainReviews.