Out & Out

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Out & Out

30% Would buy here again

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Spotlight: What are our customers saying?

M
Mr & Mrs Burn
All going well apart from a missing cushion, after contacting them a number of times and getting no response we tried again a couple of days ago we had a immediate response and the cushion has arri...Read on
N
nicholas dahmen
Arrived on time but the box had no instructions and no nuts and bolts to put it together. Had a garage full of bits for the past month now. Very hard to get to talk to anyone in the company and poo...Read on
A
Ally Shore
AVOID AVOID AVOID ABSOLUTE SCAMMERS - DISGRACEFUL CUSTOMER SERVICE - BANK, POLICE AND TRADNG STANDARDS BEING CONTACTED - Take my hard earned money but no couch and no communications Read on
A
Antony John Waite
tried to get in touch with customer service several times waited over 2 hours in total .Everytime cut off.Stay well clear.glad I did not order now after reading other peoples reviews.Read on
D
D Gal
Terrible customer service and don't order unless you are willing to wait way over what they tell you. If they'd of had honest time scales I'd never of ordered. When they take full payment up front ...Read on

All reviews (27)

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    Palma Lounge Suite

    All going well apart from a missing cushion, after contacting them a number of times and getting no response we tried again a couple of days ago we had a immediate response and the cushion has arrived today So all in all we are now very pleased. All I can say is don't give up and they will try to sort things out for you.

    I have cushions missing too and so far no response, very frustrating ☹️


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    Lisbon garden furniture

    Arrived on time but the box had no instructions and no nuts and bolts to put it together. Had a garage full of bits for the past month now. Very hard to get to talk to anyone in the company and poor service when you do. I've recently been sent a small amount of fittings which are enough for one chair, still no instructions and no fittings for the sofa or the other chair. Terrible customer service.


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    Lazy 3 seater chaise sofa

    AVOID AVOID AVOID ABSOLUTE SCAMMERS - DISGRACEFUL CUSTOMER SERVICE - BANK, POLICE AND TRADNG STANDARDS BEING CONTACTED - Take my hard earned money but no couch and no communications


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    Extremely Frustrated

    tried to get in touch with customer service several times waited over 2 hours in total .Everytime cut off.Stay well clear.glad I did not order now after reading other peoples reviews.


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    Palma

    Terrible customer service and don't order unless you are willing to wait way over what they tell you. If they'd of had honest time scales I'd never of ordered. When they take full payment up front it's a disgrace I will be trying to get a refund through my bank.

    did you get the refund via bank?


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    Palma outdoor set Not even been delivered yet ordered beg June .!

    Ordered , said it would be 3 weeks , still not arrived. Told a load of porkies ... said I needed it by next Friday else I would cancel it the woman on the phone said yes it would be here however the woman on the email said it would not be with me until at leas the 10th August .... practically the end of summer ....... and I have big event in the garden next Friday ,,,,,,,, NOT HAPPY , NOT COMMUNICATED TO THROUGHOUT HE WHOILE PROCESS.

    They've lied to me telling me 2x weeks ago that stock has arrived and their delivery will contact me 'tomorrow' but i hear nothing. They now ignore my emails and voice messages but reply to my review of their company left on TrustPilot literally within 10mins (with a bag of lies)


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    Marbella rattan garden lounge set

    Our delivery (ordered late April) was delayed like many others have reported, but the irony was that the first set arrived a week before schedule (and a lovely father and son team from Birmingham installed it) but about 10 days later, out of the blue, another set arrived with a couple of guys ready to install it. Obviously we sent it back.

    Our issue with the Marbella set is the quality- the middle section of the sofa seems to have buckled because the rattan is flimsy and lacks structure; the cushions are also not very comfortable.. I’ve tried calling them numerous times but alas there’s never any reply.


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    Alexander kitchen Table

    I ordered this on the 24 June 2021, here we are 9 July no signs of my product, however payment was taken pretty quickly, keep phoning the transport company who have the responsibility for delivery and keep getting fobbed off, next stop for me seems to be to trade description or the police to report a theft

    did you report it, any outcome?


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    Side Table

    Terrible Delivery and Customer Service. 5 Days after completing the order I asked them why the parcel tracking is not updating? And here is the non-sense response:
    "We can see that your order is in the UK with our couriers CR Transport. It is currently awaiting a delivery date. CRT will contact you directly once a date has been allocated to your order."

    No delivery timeline and plan!


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    Chesterton corner unit

    Overall the out sofa was just about ok for the money. However, 2 of the cushions were damaged and I have tried to call emailed 4 times it’s impossible to get through to anyone. So I would not recommend this company, poor service!!


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    Garden furniture

    Awful service. Order extremely late and no updates. Don't answer the phones and emails take ages to get a response and when do extremely unhelpful

    This should say no to buying here again


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    Havana

    I ordered a product on 24th April 2021 and was told it would arrive in the UK in 6 weeks (3 week delay due to Suez Cannel) I was ok with this. It didn't arrive so I asked where it was and got a reply saying it wasn't shipped when expected which will lead to a 3 week delay. I was unhappy with this but at least they replied.

    Fast forward to today and it still hasn't arrived, I have chased both out and out and the courier. Out and Out have ignored all my emails and calls and the courier says I don't have an order.

    After days of calling I have finally got through to out and out who have told me that my delivery isn't expected until the 27th of July at the earliest and is now with a different courier.

    No attempts have been made to inform me of these multiple delays and they have not attempted to make any form of apology or correction.


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