Papique1 reviews

That awkward delivery and the shrug 17 April 2026

I ordered a perfume a few months back because I was in the middle of a hectic house move and wanted something small to cheer up my partner on their birthday. Silly, maybe, but I had it all planned. The tracking first said "delivery attempted". No knock. No card. Nothing. At that point I assumed a courier mix-up, not the shop's fault. I emailed them straight away and stayed polite, kept my messages clear and short. I really tried to sort it privately. Months passed with a lot of back-and-forth. Mostly general lines like "we'll look into it" and then, frustratingly, a lot of blaming the courier or implying the parcel had been delivered. That felt like being fobbed off. I repeated the details, gave order info, asked for evidence, and still there was a lot of dismissal. It got to the point where I started to wonder whether anyone was actually reading what I sent. After months I did get a partial refund. That was a relief, and, oddly, a bit of a surprise — I wasn't expecting anything after how slow things had been. But the refund wasn't the whole story. What annoyed me most was being made to feel like I was the problem. I wasn't aggressive at any point. I was patient. Calling a customer honest and then suggesting they're dishonest is not great. I kept copies of all emails and tracking; it's not hard to prove a thing like this. On the plus side, one individual later apologised properly and offered a small discount for a future purchase, which was unexpected and felt human. Still, the delivery handling and the initial customer service lines left a bad taste. Would I order again? Not likely, at least not without being sure the delivery route is solid and that someone reliable is handling follow-ups. If you care mainly about a smooth delivery and decent, accountable service, I'd be cautious.