Spotlight: What are our customers saying?
I ordered a jumper, using their size guide. I have to say ordering was easy, I got an immediate email confirming my order which was followed by an electronic receipt. I received my item very quick...Read on
Not ordered or delivered so star rating is N/A, this review is focused on quality of the product. Lovely looking and feels brilliant but after the second time wearing them, they developed a hole in...Read on
I love Stradivarius clothes therefore decided to order my winter wardrobe. Online it stated my goods were available to buy, I bought and waited. When my items were due to arrive I received an email...Read on
I totally love the website, it is one of the most styled clothing brands I ever have seen. I loved the collection they offer in varied range of coats, polo shirts, sweatshirts, trench coats, knitw...Read on
The shop is fine but their services are god awful. ordered an item last month, still hasn't arrived i contacted support multiple times and they told me this case is under investgation for the last ...Read on
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I ordered a jumper, using their size guide. I have to say ordering was easy, I got an immediate email confirming my order which was followed by an electronic receipt. I received my item very quickly - it was lovely, great quality but huge so had to be returned. I contacted Stradivarius and they immediately sent me a return form to print which had pre-paid tracked postage. So far, fabulous service I thought ! After two weeks I still had not received a refund to my PayPal account. I telephoned and the customer service rep agreed I should have been refunded by this time, so she would flag up to their head office and would ring or email me back. She done neither ! I telephoned again the next day and the rep said that she could see I had phoned and I would be informed when a decision had been made by the head office. I asked what did she meant by that as the goods were returned to Stradivarius by tracked postage and they had no reason not to refund me. I then informed her I would continue to phone daily until I was refunded. A couple of hours later I was given a refund. Great service re ordering and delivery, good quality products but I would never shop with Stradivarius again in fear I had to return something- shame !
Beige Cargo trousers
Not ordered or delivered so star rating is N/A, this review is focused on quality of the product. Lovely looking and feels brilliant but after the second time wearing them, they developed a hole in the corner where the leg pocket connects to the trouser. The third time wearing them, they developed 8 separate holes in the corners around the 4 pockets, they are not fit for using them as cargo trousers or just as a fashion piece. Thus the price tag is not a good fit for the quality.
I love Stradivarius clothes therefore decided to order my winter wardrobe. Online it stated my goods were available to buy, I bought and waited. When my items were due to arrive I received an email to say that all my goods were unavailable and I would be refunded. Very disappointed that I wouldn't receive my goods at last minute. I would try again but would advise Stradivarius to keep site updated to avoid disappointment for customers.
Style is all you pay for here
I totally love the website, it is one of the most styled clothing brands I ever have seen. I loved the collection they offer in varied range of coats, polo shirts, sweatshirts, trench coats, knitwear and lot of stuff.
Must Buy from here !!
The shop is fine but their services are god awful. ordered an item last month, still hasn't arrived i contacted support multiple times and they told me this case is under investgation for the last 2 weeks, recently requested a refund and i still havn't recieved any confirmation. Dont recommend unless you actually go to the store
Can't do it because website issues
I love the clothing from stradivarius but website is horrible. It frozes. Can't see items, it stuck when going to pay. Honestly I was about to pay some items because no time to go to the store but will buy elsewhere. Please fix the issues with your website
cargo shorts (blue)
rlly gd shorts but the thread holding the ripped hem so it wldnt fray fell out...
Brown faux leather skirts
Thank you as usual Stradivarius fast and quick delivery.
they gave me a wrong size, 3 weeks no reply and I’m still waiting
Absolutely terrible company!!! They are lying to customers this month saying that they have dispatched our orders but there's an issue with Royal Mail. Absolute lies!!! I've ordered something 24 days ago and still no sight of my product and nothing from Stradivarius!! I had to call them several times this month and every time they told me my order is on its way. Today I called again and the lady said it may be lost but she has to contact Royal Mail first. Come on, what a load of lies! I've seen the comments of the other customers here and many are experiencing the same thing this month. Really? So Royal Mail is accidentally losing many items, all from Stradivarius? I have made other orders from other companies this month and they all got delivered in 3-5 days, like usual. Stradivarius are a bunch of liars and I want them to pay for the massive inconvenience they have caused me for not delivering my xmas gift!!! Never buy from them again.
Terrible customer service!!
50024044107, 50024042907, 50024042349
My account on Stradivarius (Spain based stradivarius.com/es/en) was hacked and used on July 27, 2020. Whoever hacked my account has used my card to place three orders as followed:
Nº:50024044107 270,00 € (gift cards)
Nº:50024042907 270,00 € (gift cards)
Nº:50024042349 23,94 € (a dress)
I have stopped shopping on their site for over a year now. So I contacted them right away via live chat on their site and their email customer service, as well as my bank to report the issue in an attempt to stop or cancel the transaction. Just to be clear, I have received none of those orders since they were canceled. Stradivarius informed me that the orders were canceled and refunds for the mentioned orders were made correctly on July 27.
However, they later required a police statement about what happened in order to issue a refund. I have moved to Switzerland so I cannot report to Vietnamese police (where my card was made) or Spanish police (where the transaction occurred). But I did report it to the police in Switzerland (as they asked after explaining my situation) but still received no refund until now, August 26.
They said Nº:50024042907 was refunded on the same day, yet my bank statement shows no credit from them. Besides, Stradivarius did inform me that order 50024044107 will be refunded on 27/07 but they actually did not issue it. Now they refuse to do anything else but asked me to work with the bank and the police to get my money back.
Stradivarius has not only constantly gone against their words but also been not transparent about the refund process as well as their security system. I want to spread the words about this so everyone that has shopped or intends to shop on Stradivarius website can reconsider. Who knows what they can do with our card information once it is in their system?
Very bad customer services :(
Very bad customer services :(
I made an order online and they forgot to sent me an item
When I asked them they said they will give me an answer as soon as possible. After I received an email saying that I will receive a refund.
Very sad because I didn't ask for a refund I was asking to have my item delivered because wasn't my fault that they forgot to send that as well