Stradivarius - Overall Rating based on 28 reviews
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Two items of clothing
I popped into the shop on my birthday to treat myself to some new clothes. I found two pieces that I really liked and headed to the self-checkout to pay. Unfortunately, I had a bit of a problem - my card was approved on the machine but then it said the payment hadn't gone through on the other screen. Long story short, I ended up being charged twice for the same items, even though the manager assured me it wouldn't go through.
I've been struggling to get a refund from customer service, despite having all the receipts to prove what happened. Dealing with this whole situation has been a nightmare, especially as a student without much money to spare. On top of that, the store was really short-staffed and the staff were unhelpful, rude, and dismissive during the whole hour I had to wait around. It's safe to say, I won't be going back there anytime soon.Denim Jacket
Firstly, I would advise against working at this place. It's not a fun or fulfilling experience at all. The management treats you poorly, giving you the same boring tasks every day. Let's take the Stradivarius store in Utrecht for example - it's a nightmare. You'll feel unappreciated and overwhelmed right from the start. The lack of respect for employees is shocking, with unreasonable demands and strict rules that feel like you're back in kindergarten. Imagine having to ask to drink water - it's crazy. And let's not even get started on the break hours. You only get a short break after two hours of work, then you have to keep going for another 4/5 hours without a break. It's a toxic environment that just sucks the life out of you. Do yourself a favour and stay away from this place.
Jeans, sizing, returns
At first, I wasn't sure about ordering from this shop because I had seen some mixed reviews, but I thought I'd give it a go anyway. I was actually really pleased with my time shopping at Stradivarius. I've bought a few pairs of jeans from them and I've been really happy with how good they look and how well they're made. Although I did have to send back a couple of things because they didn't fit right. The process for returning them was easy and straightforward, which was a relief. I'll definitely keep shopping here for jeans, but I'll be more careful about checking the sizes next time.
Dirty shirt with foundation stains
I bought a shirt from this shop recently and was really let down to see that it came dirty, with makeup stains that seemed like they wouldn't come out even after washing. Although I got my money back for the shirt, I had to pay to send it back, which doesn't seem fair since it arrived in a used and damaged condition. This isn't the first time this has happened with this shop, and it's given me a bad view of them. I expect higher standards from a shop with a good reputation for quality and customer service.
Dress, still in warehouse
I ordered a dress online, but it's taking forever to arrive from China! I was expecting it last week, but it's still not here. They're being really unhelpful and won't refund my money. The staff, especially Ariadna and Fausto, are such idiots. I wouldn't recommend buying from them at all!
Clothing item
I've never come across a more disappointing company than this one. The customer service they offer is just terrible. Like many others, I got a faulty item and tried to get it replaced, only to receive another one that was also faulty. They say the warehouse hasn't got the item back, but their website says otherwise, which is just not on. It's really frustrating not to get a refund when everything shows the return was done. This company doesn't take responsibility or show what they're doing with customers' money, which is worrying. Last time, I had to really push to get a £90 refund, which is just crazy. My advice is to stay away from online purchases and only deal with them through reliable agents or at their stores. This company should be ashamed of how they operate.
Small sizes, easy returns
The sizes turned out to be smaller than I thought they'd be, but I've realised that it can change depending on the brand. Sending the items back was easy and straightforward. Waiting for the money to come back was a bit stressful, especially after hearing some bad feedback. Luckily, it all worked out in the end and I got my refund without any problems.
Knit ankle boots
I got these knitted ankle boots about three months back, and honestly, I'm really disappointed with them. Even though I didn't wear them every day, the soles have already torn where my foot bends while walking. They looked great on my feet, but the material they're made of is just really poor quality. It's such a shame to see them fall apart after just a few wears.
I bought a skirt and a top for summer
The company is terrible when it comes to returns. I returned 2 items, but they only refunded me for 1. I've tried getting in touch with customer service many times, but they never respond. My advice is to steer clear of ordering from them, believe me!
Order number 50139073292
I ordered something but it got sent to the wrong address. I tried to get a refund from customer service but they refused, which I think is unfair.
Clothing quality and delivery efficiency
I was a bit surprised to see quite a few negative reviews online, but my own experience with the app wasn't perfect. I encountered some technical issues, like the app crashing and sending me back to the top of the page when I wanted to check out a product. Nevertheless, I have to say that the clothing was top quality and arrived promptly.
2 items cancelled due to lack of stock
This company is a complete joke. I ordered 2 things and then got emails saying they were out of stock and cancelled. Can you believe they let me buy stuff that wasn't even there? It took them 2 weeks to give me my money back, which is ridiculous. Their customer service is awful. I'd recommend staying away from this company.
Speedy delivery
I decided to ignore the bad reviews and went ahead to place my order. To my surprise, it actually arrived earlier than I thought it would, and they kept me updated at each stage. I haven't had to deal with returns yet, so I can't say much about that. In general, I'm really impressed and I would definitely order from them again.
3 clothing items
I recently bought three clothing items from this company, and it has been one of the most disappointing experiences I've had as a shopper. They said my order would arrive in a few days after I paid, but weeks passed with no sign of it. I tried messaging them on the website and got no reply. So, I phoned customer service 8 times over the next month and a half, and also sent multiple emails. Each time I called, I was told sorry and that my issue would be sorted urgently. They even said a supervisor would call me back within a few hours, but that never happened. It looks like they've taken my money and not sent me any clothes. I've spent so much time trying to fix this with no luck, and it's really not fair.
Skinny jeans
I bought a pair of skinny jeans from a popular high street fashion retailer recently. Sadly, they ripped in two places after only a few months of wearing them. I was quite disappointed in the quality, so I contacted their customer service for help. Even after sending photos of the tears, they requested the order number and receipt, which I couldn't provide as the jeans were actually a gift. Despite explaining my situation, the company refused to help me, showing a lack of trust in their customers and a focus only on making money. It's a shame to see them value profit over quality and customer satisfaction. I won't be shopping with them again.
Dirty soiled items
I recently bought some stuff from this company, and it was a nightmare. The things I got were filthy and looked like they'd been worn or used by someone else. They had stains from deodorant and makeup, and even smelt strongly of perfume. As soon as I saw them, I got in touch with customer service to sort it out. They said I could send the faulty items back for a refund. But when I sent them back, I was charged for the return postage and only got a refund for one item. Even though I showed proof that both things were sent back together, they said they only got one. This lack of responsibility and honesty is really shocking.
Faulty item
If I could rate this place, I'd give it zero stars. I bought something here and it broke after only two wears. I contacted the company, sent a picture of the faulty item, and they agreed it was faulty and said I could return it for a refund. They even gave me a return label. But now they're refusing to refund me after I sent it back, saying the item is faulty - which is why I returned it in the first place. Dealing with them has been a complete circus. It's been months and all I get are the same standard replies. They won't even return the item to me. This company is a total joke.
Unwearable item after one wear
I bought something from this shop not too long ago, but I was really disappointed because I could only wear it once before it got ruined. I was hoping to either get my money back or exchange it for something else, but unfortunately, they said that wasn't an option. When I tried to get help from customer service, all I got were unhelpful and repetitive answers. It's pretty clear that they don't really care about making sure their customers are happy.
Bought two things, only got one
I bought a couple of things from this shop, but when my package turned up, there was only one thing inside! I was really annoyed about it! I attempted to get in touch with them, but they pretty much just told me bad luck and wouldn't do anything to assist me. So frustrating! I ended up having to cancel everything and spend my time looking for place to send back the one item I received. It was so not cool!
Trousers
The shop is fine but their services are god awful. ordered an item last month, still hasn't arrived i contacted support multiple times and they told me this case is under investgation for the last 2 weeks, recently requested a refund and i still havn't recieved any confirmation. Dont recommend unless you actually go to the store
Review with most votes
Style is all you pay for here
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