Samuel Johnston42 reviews
This score is based on 42 genuine reviews submitted via BritainReviews since 2017.
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Please do not buy from here!! I have an issue with my Maxi Cosi car seat constantly squeaking from the headrest, which is less than 1 month old. They firstly told me that issue was a design feature! and then that they won't be doing anything about it. Simon (the Director) told me that he had read the 5 plus emails I had sent them on this issue and that he isn't going to reply!!!
Also, the car seat out of the Maxi Cosi box, with the tags removed and just inside a plastic back, Simon assured me that this is how they come...err no they don't! Again not willing to do anything.
ABSOLUTELY SHOCKING! Customer service is non-existent and as stated by Simon (the Director) they don't have a complaints procedure! Oh and apparently sending them emails asking for responses and stating your consumer rights is threatening behavior!
I wish this would allow you to give 0 stars!!
with customer service like this no wonder they don't have a twitter page!I am currently going through this! Customer service is shocking! Except I brought a car seat which is faulty!! My newborn baby’s head keeps flopping forward and they told me my car was UNFIT FOR PURPOSE not their seat and put the phone down!!
I got the best deal ...
I got the best deal in baby bed set for my 9-month kid. it's great and not that expensive. also, I bought toys from the site and its great as well safe for playing
About Samuel Johnston
Samuel Johnston is a British company that specializes in selling baby goods, including nursery furniture, car seats, pushchairs, toys, and other baby equipment. Established in 1936, the company offers a wide range of products for babies and children of varying ages. Customers can visit their physical store or order online for delivery. Samuel Johnston prioritizes customer satisfaction and provides both email and telephone support for inquiries. Overall, Samuel Johnston is known for its quality products and reliable services in the baby goods industry.
Details
Contact Information
Unit 7 Trench Park, Trench Road, Mallusk
BT36 4TY Newtownabbey
United Kingdom
📧 customer-services@samueljohnston.co.uk
Categories Samuel Johnston
Online shopping | Children & Baby Reviews & Experiences | Homeware Reviews & Experiences
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Last update: June 2026
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Review with most votes
I got the best deal ...
I got the best deal in baby bed set for my 9-month kid. it's great and not that expensive. also, I bought toys from the site and its great as well safe for playing Read onBy: Evvy henrick