Samuel Johnston Reviews
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I got the best deal ...
I got the best deal in baby bed set for my 9-month kid. it's great and not that expensive. also, I bought toys from the site and its great as well safe for playing
Maxi Cosi Rodifix
Please do not buy from here!! I have an issue with my Maxi Cosi car seat constantly squeaking from the headrest, which is less than 1 month old. They firstly told me that issue was a design feature! and then that they won't be doing anything about it. Simon (the Director) told me that he had read the 5 plus emails I had sent them on this issue and that he isn't going to reply!!!
Also, the car seat out of the Maxi Cosi box, with the tags removed and just inside a plastic back, Simon assured me that this is how they come...err no they don't! Again not willing to do anything.
ABSOLUTELY SHOCKING! Customer service is non-existent and as stated by Simon (the Director) they don't have a complaints procedure! Oh and apparently sending them emails asking for responses and stating your consumer rights is threatening behavior!
I wish this would allow you to give 0 stars!!
with customer service like this no wonder they don't have a twitter page!
I am currently going through this! Customer service is shocking! Except I brought a car seat which is faulty!! My newborn baby’s head keeps flopping forward and they told me my car was UNFIT FOR PURPOSE not their seat and put the phone down!!