Samuel Johnston21 reviews
This rating is based on 21 genuine user reviews submitted directly through BritainReviews.
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This is so frustrating. I wouldn't bother. I ordered a rocking horse for my daughter's birthday on the 12th of February. I sent an email on the 19th of February to ask about the delivery, but didn't hear back. I got a refund today, but now I don't have enough time to order from another company before her birthday. The service is absolutely terrible.
Travel system bought from Samuel Johnston.
I got this travel system from Samuel Johnston and I have to say, it was absolutely brilliant! The packaging was top-notch and the price couldn't be beaten. The delivery was super fast and hassle-free. I definitely recommend them and will be shopping there again in the future for sure.
Order delay frustration
I recently bought something from this company and ended up facing a delay with my order which was really frustrating. They originally said the item was in stock for May but then changed it to be in June. This sudden change meant I had to quickly find something else similar which caused a lot of stress and hassle for me. When I contacted their customer service team to ask why, they just blamed the supplier for the delay which I didn't think was fair. Since I bought it from their website, I believe it's their job to make sure they give accurate information about what's in stock.
Online purchase, easy and straightforward
Ordering from this website was really easy. It was simple to use and didn't take long at all. I managed to find exactly what I wanted and the product matched the description. Checking out was a breeze with no problems at all. All in all, I was happy with how everything went when I placed my order.
Car seat + Isofix purchase
I bought a car seat with Isofix from this company the other day, but I had a bit of trouble because the isofix wasn't working properly when I put it in the car. Nevertheless, I was really impressed with how they dealt with it. I sent them a video showing the problem, and they quickly sent me a replacement isofix. In situations like this, you can really see how good a company is, and I have to say they handled it brilliantly.
Pram bundle with car seat and carrycot
I visited SJ recently and the man working there was really friendly and helpful. He talked me through all the details of the pram bundle and showed me how to assemble it. When I returned to make the purchase, a different man assisted us and he was equally as pleasant and helpful. He even informed us about an additional deal we could take advantage of with the bundle! I've recommended SJ to many people as it's such a great place, and some of them didn't even realise it was located in Mallusk. It would be brilliant if there was a sign put up to make the store more easily accessible to others.
BabyLo Zummi travel system
The customer service was just brilliant when my BabyLo Zummi travel system developed a fault after about 6 months of using it. I got in touch with them, and they sorted out for it to be collected and sent back to their supplier for fixing. It got back to me in less than 2 weeks, very impressive service indeed.
Toddler pram seat inquiry
I had a brilliant experience enquiring about a toddler pram seat with this company. They got back to me quickly with all the info I needed, and they were the only ones who had the exact seat I was after. The person I spoke to also let me know about the stock availability, which I thought was really helpful in avoiding any letdowns. The customer service team were so nice and useful, so I'm excited to go ahead and make my order with them.
Stroller purchase
I bought a stroller from this shop not too long ago and I was really pleased with the whole experience. It was really easy to order, I could find what I wanted quickly and there were no issues. The service was great, they replied to my questions quickly. The prices were good too, I felt like I got a bargain on the stroller. The delivery was fast, and my order arrived well wrapped and in great condition. All in all, I had a good time shopping at this store and would definitely suggest it to others.
Recent car parts purchase
I've always been really impressed with the service and expertise of the staff at this store. Whenever I've had a problem with my car or needed advice, they've been really helpful and willing to go the extra mile. I really value their knowledge and dedication to helping their customers.
Silver Cross Dune
I recently bought a Silver Cross Dune from this company and, unfortunately, my experience wasn't great. The delivery was missing a part which the courier had lost, and the company wasn't very helpful in sorting it out quickly. When the pram was finally put together, it soon had a serious safety issue with the chassis collapsing while I was using it. This was really dangerous for my newborn baby, and despite me complaining, the customer service didn't show much concern or urgency. I had to threaten them with a bad review to get the missing parts and ended up having to accept a replacement instead of a refund. The company seemed more interested in blaming the manufacturer rather than taking responsibility for the problems their customers faced. Overall, I wouldn't recommend this company based on my experience.
Pram purchase
I bought a pram from this shop not long ago and I have to say, I was well impressed by all the different products they had in stock. It took me a while to make a decision, but eventually I went for a really smart travel system that's turned out to be even better than I hoped for. The leather is tough and really simple to keep clean, which is just what us busy parents need. Plus, they were happy to keep hold of my purchase until I was ready for it, which was a real help.
Baby items purchase
I bought some baby stuff from this website recently and I have to say, I was really impressed. I live in South Yorkshire and I was shocked at how fast and reliable the deliveries were. It's been so convenient to know I can trust this company for all my baby needs - it's made a big difference. The bundles they offer are great for any new parent or family wanting to get sorted. I saved quite a bit of money by getting these bundles. All in all, I'm really pleased with my shopping experience on this website.
value for money bundles
The website was really user-friendly, and I was so impressed with the great value packages they offered. The delivery arrived super quickly, and the items were packaged really well. I'm thrilled that we decided to order from here, and I would definitely do so again in the future.
Travel system bundle including car seat, bouncy chair, and beside me crib
After looking around online and in various shops, we eventually decided to pop into Samuel Johnston to have a look at what they had to offer. The staff there were really great. They took the time to show us all the features of the travel system we were interested in, including how to put it together and swap out different parts. We were really impressed with how knowledgeable and helpful they were. In the end, we went for a bundle deal that included a beside me crib and a bouncy chair at a discounted price, which we thought was a pretty good offer. They also took the time to explain the differences between the various car seats, even using a weighted doll to give us a better idea of the weight we'd be carrying with each option. They had a wide range of products available, with lots of different colours to choose from. We decided to go for the full travel system with a car seat, as well as the additional bundle (bouncy chair and crib). The whole process of putting down a deposit, paying off the rest, and picking up the items was really smooth. All in all, we would definitely recommend Samuel Johnston for their exceptional service and quality products.
side to me cot mattress
I recently bought a cot mattress from this shop and I have to say, I was really impressed with the whole experience. Ordering was easy and smooth, I didn't have any problems at all. The website was really user-friendly and it was simple to find exactly what I wanted. The service I received was excellent, the staff were really knowledgeable and helped me with any questions I had. The price was fair and competitive for the quality of the product I got.
Car seat
I bought a car seat from this shop not too long ago and unfortunately, I had some problems with it. The strap wasn't working properly and it worried me because I want my child to be safe. But the customer service team at this shop was brilliant. They got in touch with the manufacturer straight away, arranged for the faulty item to be picked up, and gave me a refund. I managed to get a different car seat brand without any problems. I've been shopping at this store since my daughter was born 18 months ago and I've always been happy with what I've bought. The delivery has always been quick and I haven't had any issues until now with the car seat. Despite that, I would still recommend this shop to other people.
Isofix base purchase
I had to go back to the shop to see if we were fitting the car seat properly. A staff member spotted a problem, swapped out the isofix base straight away, and made sure it was safe.
kids' shoes
I have to say, the service in this place is just terrible. I ordered some kids' shoes and they went ahead and cancelled it without even bothering to inform me. Can you believe that? It's like they have no respect for their customers. I definitely won't be giving them my business again, that's certain. Whoever is in charge here really needs to brush up on their customer service skills.
Maxi Cosi Rodifix
Please do not buy from here!! I have an issue with my Maxi Cosi car seat constantly squeaking from the headrest, which is less than 1 month old. They firstly told me that issue was a design feature! and then that they won't be doing anything about it. Simon (the Director) told me that he had read the 5 plus emails I had sent them on this issue and that he isn't going to reply!!!
Also, the car seat out of the Maxi Cosi box, with the tags removed and just inside a plastic back, Simon assured me that this is how they come...err no they don't! Again not willing to do anything.
ABSOLUTELY SHOCKING! Customer service is non-existent and as stated by Simon (the Director) they don't have a complaints procedure! Oh and apparently sending them emails asking for responses and stating your consumer rights is threatening behavior!
I wish this would allow you to give 0 stars!!
with customer service like this no wonder they don't have a twitter page!I am currently going through this! Customer service is shocking! Except I brought a car seat which is faulty!! My newborn baby’s head keeps flopping forward and they told me my car was UNFIT FOR PURPOSE not their seat and put the phone down!!
About Samuel Johnston
Samuel Johnston is a British company that specializes in selling baby goods, including nursery furniture, car seats, pushchairs, toys, and other baby equipment. Established in 1936, the company offers a wide range of products for babies and children of varying ages. Customers can visit their physical store or order online for delivery. Samuel Johnston prioritizes customer satisfaction and provides both email and telephone support for inquiries. Overall, Samuel Johnston is known for its quality products and reliable services in the baby goods industry.
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Contact Information
Unit 7 Trench Park, Trench Road, Mallusk
BT36 4TY Newtownabbey
United Kingdom
📧 customer-services@samueljohnston.co.uk
Categories Samuel Johnston
Online shopping | Children & Baby Reviews & Experiences | Homeware Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
I got the best deal ...
I got the best deal in baby bed set for my 9-month kid. it's great and not that expensive. also, I bought toys from the site and its great as well safe for playing Read onBy: Evvy henrick