Every parent knows that babies and children need more stuff than you initially think. And because you also want the items to be safe and comfortable for both your baby and yourself, you might wonder where you can find the best place to purchase all these items. One of the shops that specialises in baby goods for your nursery and car. One of the shops that specialises in these kind of items is Samuel Johnston. But what kind of quality can you expect from their products? Are they sturdy, durable and safe? And what kind of customer service do they offer their customers? A good way to find that out is by reading the reviews that other customers have placed here on BritainReviews. That way you can inform yourself on the ins and outs of this company and similar companies like PatPat, their products and their services so you will know what to expect before you decide to buy there.
About Samuel Johnston
Samuel Johnston is a shop that sells baby goods. The company was founded in 1936, so they have been around for quite some time. According to their website, they “stock everything from nursery furniture to car seats”. They offer pushchairs like prams, buggies, strollers, twin travel systems, twin prams, pram seats, rain covers and spare parts. They also offer car seats like carrycots, baby carriers, and more for children from 9 months to 4 years, 9 months to 12 years or 4 to 12 years. But they also offer baby equipments like play pens, cots, nursery chairs, changing mats, bedding sets, bed guards, room decoration, travel cots, baby monitors, wardrobes, cribs, toilet training, highchairs etc. And they also have a range of toys like toddler toys, doll prams, ride-on toys, push-along toys, shape sorters, dolls, teddy bears, imaginative play toys, swings, bouncers, rockers etc.
One of the products that Samuel Johnston sells. Will it work as well in reality?
Services of Samuel Johnston
If you are interested in one of more of their items, you can of course visit their physical shop. But you can also opt to order online. In that case, Samuel Johnston will make sure that the items that are put in your online shopping bag will be delivered to your home. If you want to contact them, you can choose between emailing them and giving them a call. Both the email address and the telephone number are displayed on the bottom of their website. And they also have an online newsletter that you can subscribe to.
Complaints, Compliments and Tips for Samuel Johnston
Have you already shopped at Samuel Johnston before? Whether you visited their physical shop or ordered from their website, we from BritainReviews want to know everything. How did the ordering process go? What kind of service do they offer? Are you satisfied with the product or products that you bought? Please let us and other potential customers know by leaving us with your own personal customer review. Your review can benefit others that are thinking about shopping at Samuel Johnston. You can help them make an informed decision to shop there or not.
What experiences do customers have with Samuel Johnston? Read reviews about their pushchairs, nursery furniture, room decoration and more for babies.
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The delivery said two days and took over two week but I let them off due to COVID. Upon ordering the £1100 bundle the photo included the Icandy changing bag, when I received my order this was not included. I wrote a complaint and the customer service advised the bag was no longer in stock and they would not be stocking anymore. I explained I should have been informed and I am unhappy with not receiving the bag. I asked for something of the same value to replace the missing item as the package I received was not what was being advertised. The agent offered a £20 teddy to replace the bag that retails at £150. I did not accept the offer and asked to be put in touch with a manager and I was advised I could not speak to one, I responded and they are now ignoring my emails. She offered a return however it would be at my own expense which I was quoted £70 for. Really disappoint and would not recommend Samuel Johnston. I will be reporting them to ASA for false advertising as I still have all the original photos and details of the package offered. They have since amended the photo however you must purchase with caution.
I will never order anything from this company again! Despite reading reviews and seeing bad reviews I end up ordering Out n about double nipper v4 sport buggy - not any word in the page that they don't have it in the stock, took my money and just after days sent me an email that they don't have it. I cancelled this order, thanks god I used PayPal otherwise properly I would never got an email back from Samuel Johnston ever. It took me almost a month to get back money and I paid 464euro but get back 444euros!!!!! They are taking our money to keep they business going probably that's why they doesn't include information in web page if they don't have goods in stock! Don't order anything my advise!
Order this changing unit for my daughter 22/4/2020 still not arrived 4 weeks later?. Numerous emails but no explanation? Been on phone 45 minutes still no answer? Constant message sorry all our operators are busy? Ffs maybe they not open of got so many complaints?.. dont buy from here!
Please do not buy from here!! I have an issue with my Maxi Cosi car seat constantly squeaking from the headrest, which is less than 1 month old. They firstly told me that issue was a design feature! and then that they won't be doing anything about it. Simon (the Director) told me that he had read the 5 plus emails I had sent them on this issue and that he isn't going to reply!!!
Also, the car seat out of the Maxi Cosi box, with the tags removed and just inside a plastic back, Simon assured me that this is how they come...err no they don't! Again not willing to do anything.
ABSOLUTELY SHOCKING! Customer service is non-existent and as stated by Simon (the Director) they don't have a complaints procedure! Oh and apparently sending them emails asking for responses and stating your consumer rights is threatening behavior!
I wish this would allow you to give 0 stars!!
with customer service like this no wonder they don't have a twitter page!
There are currently 5 customer review posted about Samuel Johnston. On average, they received a star-grading of 4.2/10, with 60% of the reviewers indicating that they would buy from the brand again.
What services or products do Samuel Johnston offer?
Samuel Johnston is mainly active in the Online Shop category, more specifically with Children & Baby, Homeware.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Samuel Johnston website with confidence. If not you can find many other brands to read about on our website!