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Samuel Johnston
All reviewsSamuel Johnston
60% Would buy here again
All reviews (5)
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I got the best deal ...
I got the best deal in baby bed set for my 9-month kid. it's great and not that expensive. also, I bought toys from the site and its great as well safe for playing
iCandy Peach 2020 Essential Travel & Nursery Bundle - Phantom - Dark Grey Twill
The delivery said two days and took over two week but I let them off due to COVID. Upon ordering the £1100 bundle the photo included the Icandy changing bag, when I received my order this was not included. I wrote a complaint and the customer service advised the bag was no longer in stock and they would not be stocking anymore. I explained I should have been informed and I am unhappy with not receiving the bag. I asked for something of the same value to replace the missing item as the package I received was not what was being advertised. The agent offered a £20 teddy to replace the bag that retails at £150. I did not accept the offer and asked to be put in touch with a manager and I was advised I could not speak to one, I responded and they are now ignoring my emails. She offered a return however it would be at my own expense which I was quoted £70 for. Really disappoint and would not recommend Samuel Johnston. I will be reporting them to ASA for false advertising as I still have all the original photos and details of the package offered. They have since amended the photo however you must purchase with caution.
Out n about double nipper v4 sport
I will never order anything from this company again! Despite reading reviews and seeing bad reviews I end up ordering Out n about double nipper v4 sport buggy - not any word in the page that they don't have it in the stock, took my money and just after days sent me an email that they don't have it. I cancelled this order, thanks god I used PayPal otherwise properly I would never got an email back from Samuel Johnston ever. It took me almost a month to get back money and I paid 464euro but get back 444euros!!!!! They are taking our money to keep they business going probably that's why they doesn't include information in web page if they don't have goods in stock! Don't order anything my advise!
Baby changing unit
Order this changing unit for my daughter 22/4/2020 still not arrived 4 weeks later?. Numerous emails but no explanation? Been on phone 45 minutes still no answer? Constant message sorry all our operators are busy? Ffs maybe they not open of got so many complaints?.. dont buy from here!
Maxi Cosi Rodifix
Please do not buy from here!! I have an issue with my Maxi Cosi car seat constantly squeaking from the headrest, which is less than 1 month old. They firstly told me that issue was a design feature! and then that they won't be doing anything about it. Simon (the Director) told me that he had read the 5 plus emails I had sent them on this issue and that he isn't going to reply!!!
Also, the car seat out of the Maxi Cosi box, with the tags removed and just inside a plastic back, Simon assured me that this is how they come...err no they don't! Again not willing to do anything.
ABSOLUTELY SHOCKING! Customer service is non-existent and as stated by Simon (the Director) they don't have a complaints procedure! Oh and apparently sending them emails asking for responses and stating your consumer rights is threatening behavior!
I wish this would allow you to give 0 stars!!
with customer service like this no wonder they don't have a twitter page!
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I am currently going through this! Customer service is shocking! Except I brought a car seat which is faulty!! My newborn baby’s head keeps flopping forward and they told me my car was UNFIT FOR PURPOSE not their seat and put the phone down!!