Secret Sales36 reviews
This score is based on 36 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A bag should not be this stressful
At first I wondered if I was being a bit fussy, because it wasn’t a cheap bag and I really wanted it to be fine. But the shape and structure just don’t look right, and after around 15 days of back-and-forth I’m less convinced it’s something I’ve done. They’ve said it’s a storage problem and outside the warranty, which feels like a rather convenient escape hatch, honestly. I’ve kept it normally, nothing dramatic — it’s a bag, not a garden shed. The worst bit has been waiting up to three days for replies, only to get nowhere. I bought it expecting decent quality and a fair discussion if there was an issue. Still waiting for a proper resolution.
top
dreadful customer service, I bought a top it was delivered from Debenhams, I didnt know I was buying from them ! , it had to be returned, they charge £ 4.00 to return then they deduct 10 % , not transparent at all, Beware of this company, Customer service do not answer emails, when checking their annual accounts they are technically insolvent, should not be used, BEWARE
Still waiting, cup of tea gone cold
I sat with my tea going cold, waiting for a parcel that never turned up. I've ordered from them before and usually it's fine, but this lot (bought a few bits for work and weekend plans) was lost in whatever their courier did. Trying to get help was a joke, a chat robot telling me "someone will be with you in 14 minutes" and then nothing. Proper frustrating, really now.
Nice scents, dodgy value
I stumbled across these unboxed perfumes on a bargain site and, to be honest, I told my mate to have a look too. The scents themselves are fine — same fragrances, still smell nice — but the pricing was odd. Later I saw boxed versions cheaper by a couple of quid each, and that rubbed me up the wrong way. Delivery was fine, but I probably won’t buy from them again.
Not great at first, then sorted
Was scrabbling for a decent waterproof because my old coat split on a rainy commute — needed it quick. The coat that arrived looked cheap and I hit brick walls with the online returns, captcha kept failing and the order number wasn’t recognised. After some faff I phoned and a surprisingly calm agent sorted refund same week — that’s when I relaxed. Still annoyed about the hassle, but refund was relief, and the courier was polite.
Delivery left me waiting
Was relying on this for commutes — a light waterproof for cycling and dog walks. Tracking says Evri delivered it on 8 May and left it 'on show', but I never received anything. I've emailed several times, asked for a refund and still have nothing by 21 May. The coat looked fine in the listing and would've been handy, but the customer service and delivery let it down.
Late jacket, poor updates
Standing in a damp campsite I realised my new Craghoppers jacket hadn't turned up — ordered for a walking holiday because my old one leaked (back's a bit dodgy, needed proper weatherproofing). Paid on 18 June, promised quick dispatch, then radio silence. Emails were vague or ignored ("sorting it"), a couple of days later blamed a supplier issue. It did turn up about a week late and the jacket itself is fine — neat fit, good fabric — but the lack of clear communication and no easy refund option made it really stressful.
Stars looked painted
Right after unwrapping I put it on to check the fit — I needed something quick for a gig because my old biker had fallen to bits. The leather itself is stiff, plasticky at the edges, and the lining feels cheap. The star logo looks like it’s been daubed on by someone; smudged and raised, rough under the hand. Zip and seams are okay though. I emailed support and got no reply, so I’m using PayPal — which I’m relieved about.
Moment I knew it was worth it
I moved flat and my lower back was protesting, so I bought this on a bit of a hope. First night I actually slept through without waking stiff — that was the moment I realised it was doing its job. Ordering was simple enough, price reasonable for what I needed, and delivery turned up when they said it would. Not everything was perfect (had to sort a small mix-up with size), but I was pleasantly surprised by the build quality and how much quicker I felt better.
Sorted at last
I only realised once they hadn't arrived that I'd sent a pair of Dune shoes back to the wrong seller. Not ideal. I got in touch with Secret Sales and spoke to Lewis — dry, efficient and actually helpful. The moment I knew it was going to be fine was when he traced the misplaced return, contacted the other seller and then issued a fresh returns label so I could send them back to Secret Sales directly. He kept sending short updates by email, which calmed me down. I wear the shoes for work and for commuting, so having it fixed was a proper relief, honestly.
One good top, lots missing
it looks like the system marked the whole order as done and I’m left chasing bits and pieces. I’ve had dodgy deliveries before from other places so I’m used to the faff, but still, this felt avoidable. I’ve already messaged customer service and asked for a refund for the missing items. I’m glad at least one item was decent, otherwise it’d be worse, but I probably won’t recommend them again until they sort out their logistics. Bit gutted, to be honest.
Half a parcel and full of hassle
packaging ok, bit cheap, but I expected the rest to turn up. Day turned into week, I chased their customer service (which felt like sending messages into a void), and eventually they sent me a screenshot of a dispatch list that claimed everything was 'received' which made no sense. After a lot of back-and-forth, courier confirmations and me getting grumpy, I escalated via Clearpay and my bank. That final moment of relief — when Clearpay confirmed a refund — is when I actually felt satisfied, oddly calm, because they'd taken responsibility where the seller hadn't. Wouldn't recommend for peace of mind, but credit where it's due: getting the money back was the bit that made me stop stressing. Slightly annoyed, learned my lesson, won't order so many bits from one place again. The whole thing felt unnecessarily time-consuming and tedious.
Nearly sorted after empty parcel
Midway through clearing the kitchen table I sliced open the parcel and found…nothing. An empty box where £416 worth of home fragrances — candles and diffusers I’d picked for cosy nights in and when friends pop round — should have been. It was infuriating, but oddly it made me get organised quick. I filed a police report (they were actually quite helpful) and took photos of the packaging, timestamps and everything else. The seller was listed as Secret Sales and the goods arrived from a place called Scent Warehouse; their online reviews made me nervous, so I’ve started gathering witness statements too. Customer support didn’t help much, so it’s down to evidence and small claims now. On the plus side handling all this has made me more thorough — I’ve logged serials, delivery photos and a neighbour who saw the drop. I’ll upload what I can for others to see and I’m fairly hopeful the court will sort it. Frustrating to lose time, but I’m not giving up and at least there’s a clear path forward.
The chinos that turned into a saga
measure stuff yourself, keep photos, and pay via a payment method that actually helps when things go wrong. I'd like the shop to be clearer and quicker, but for now I'm just relieved it's over.
Small sizing, slow fix
I was a bit unsure before I bought this — the price looked decent but the sizing chart felt vague, and some reviews were mixed. I ordered an XL for my husband and when it arrived it was tiny. Honestly, he couldn’t even get an arm in. That kicked off a tedious back-and-forth. I sent the return and explained it wasn’t true to size and that the return cost shouldn’t be on me. They asked for a photo as proof even though the parcel was already on its way back. I kept saying they could check it themselves once they received it. Emails piled up. At first I was pretty annoyed; it felt dismissive and unnecessary. I’ve had smoother returns with other companies, so this was frustrating. Anyway, after a few more messages and a mild complaint, someone higher up finally reviewed the case. They issued a refund and agreed to cover the return postage. Not ideal that it took effort, but in the end the money came back and they accepted responsibility. So my doubts faded somewhat — not perfect service, but a reasonable outcome after persistence.
Clothing and Aftershave
Avoid absolute scammers I am still waiting on 2 refunds from them and they simply refuse to answer any questions They falsely advertise goods send different items to those that are advertised and eventually when returned refuse to refund. Avoid these scammers.
My awesome new stuff!
Oh my goodness, I got this really amazing thing from this website and it came really quickly! It's so beautiful but there was a small stain on it, so I contacted customer services and they mentioned they would talk to the seller about giving me a discount. In general, I'm really pleased with my purchase and I'm excited to wear it!
Variety of brands and great prices
Secret Sales is a brilliant place to discover loads of different brands at really good prices. I bought something from them not long ago and was so impressed with all the products they had on offer. There was a little bit of a mix-up when one of my parcels arrived on its own and I couldn't find it anywhere, but as soon as I got in touch with the customer service team they replied straight away. They sent me a picture which helped me find my missing parcel, and I was so happy with how helpful they were.
Designer handbag purchase
I bought a fancy handbag from Secret Sales not long ago, but to be honest, I was really let down by the quality. The bag came all the way from Istanbul and it was really not up to scratch. I don't think I'll be getting any more designer bags from that shop again.
T-shirt and leggings
I bought a t-shirt and leggings from this website because my friend recommended it to me. But when I wanted to return them, I had trouble because the website didn't recognise my email, order number, or postcode. I tried to request a return through the order confirmation email, but it didn't work. I emailed customer service, but I didn't get any response. I even tried the instant chat, but I got disconnected after waiting for ages. I'm so frustrated!
About Secret Sales
Secret Sales is a British online retail platform specialising in flash sales and discount shopping for premium brands. Founded in 2007 by Nish and Sach Kukadia, the company provides customers with access to fashion, beauty, and homeware products at significantly reduced prices for limited periods. Over the years, Secret Sales has evolved from a flash sales site to a marketplace model, allowing brands to list their discounted inventory directly. The platform continues to be a prominent destination for savvy shoppers seeking luxury goods at affordable rates.
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Categories Secret Sales
Online shopping | Merchandise Reviews & Experiences
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Last update: October 2026
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Review with most votes
Homeware essential, clothing a
One place I have enjoyed buying personal items is Secret Sales due to many reasons. As a sales place dealing in different products, that offers me opportunity to shop for as man... Read onBy: Spencer