Simon Carter36 reviews
This score is based on 36 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Flying Ducks cuff links
I recently ordered some Flying Ducks cuff links for my son's birthday. I was pleasantly surprised to see that there was a 10% discount for new customers, but unfortunately it didn't show up at the final payment stage. I decided to shoot them an email about it and I received a quick response. They manually refunded the discount to me, even on a Sunday! I was really impressed and grateful for the excellent customer service.
Cuff links purchase
Oh my goodness, the customer service at this place was absolutely incredible! I spotted these really cool cuff links online that I just had to get, but they were sold out everywhere. I reached out to them and Malcolm managed to track them down for me and deliver them super quickly. It was unbelievable, so amazing!
Replacement buttons inquiry
I've got a few shirts from this brand that I really like, so I decided to contact them about getting some replacement buttons for two of my shirts that have lost a few. I was a bit gutted because, despite my love for their stuff, I didn't get any response at all. They didn't even say they got my email, which made me feel a bit ignored as a customer. I think it's crucial for a brand to give good customer service, especially to loyal customers like me. Hopefully, they'll work on their communication in the future so they can look after their customers better.
Darwin frog cufflinks purchase
I bought a pair of cufflinks from your shop not long ago, the Darwin frog ones. I have to say, I was pretty let down when they arrived. The cufflinks had some chips around the eye, and the malachite wasn't properly set on the silver, so there was a noticeable overhang. Also, the cufflinks didn't look anything like they did in the product picture. It's a shame that there was such a difference in quality and design, especially considering how much they cost.
Slim suits and flamingo shirt
My dad is so cool, he's like the best dad ever! I got him this shirt with flamingos on it for Father's Day, and he loved it. It was a bit pricey, but totally worth it because it's really nice and fancy. We discovered this brand in Canada, and now my dad has bought some suits from there. He looks like a proper British spy now! I wish they'd open a store near us in New York so we can get more cool stuff like that.
Suitcase
I bought a suitcase from your store recently, and I must say I'm really disappointed with the quality of it. I only used it four times before the corner of the frame supporting a wheel completely collapsed. This is not acceptable and shows that the suitcase is not very durable. I had higher expectations from your brand, especially given the price. I'm now questioning whether your products are reliable in general and if this is a common problem. Needless to say, I'm very unhappy with my purchase and wouldn't recommend this product to anyone.
Bought expensive Simon carter suitcase used once .when I collected from luggage carousel huge ... on back of case.came with 10 yr guarantee. But they want a receipt..it was bought this year..but who keeps receipts for 10 years. Would you ever find it again would it be readable..ink fades.. they must know the case is going To go under stress when it is handled by. Luggage.
ground crew. This begs the question how good is a guarantee.Incorrect item received
My experience with the company was really disappointing because I got the wrong item in my order. I had to contact customer service, and they told me to send an email to get a returns label and put a note in the parcel with more details. It was a hassle and took a lot of time, which made the whole experience pretty bad.
Shirt order cancelled
I was proper chuffed to have gotten this amazing shirt from there, but then they totally binned my order for no reason! I was absolutely gutted, mate.
New shoes
I bought some new shoes online, but when they arrived, they were all broken and gross. The bottoms had loads of tiny stones stuck in them, and the shoes were falling apart. I sent them back and got my money back, but then I ordered the same shoes again, and they were still broken! I even left a note asking why they were so bad but got no response. So, I'm writing this review instead.
Silk sports jacket purchase
I bought a silk sports jacket from this company not too long ago, expecting it to be top-notch and luxurious. However, the seams at the back ripped after only a few wears. It's clear that there's a big problem with the quality of the fabric and how the jacket was put together. Even though it was expensive, it didn't live up to what I was hoping for. It's a shame to see a well-known brand like this selling products that can't even handle normal use. My overall experience with this purchase has been disappointing.
Cool RAF bag
So, last year I bought this really cool RAF bag and it's just awesome. Everyone always compliments me on it and I'm like yeah, got it from here, it's the best.
But then, sad story, one of the catches broke last week. I was like what the heck, I love this bag so much, I need to get it fixed. So I messaged them and this guy named Malcolm replied super quick. He said no problem, we'll send you a new one and you can send the old one back for free. It was like magic!
All in all, I'm really happy with everything and just want to say thanks so much!Cufflinks purchase for groomsmen
I recently bought a pair of cufflinks for my groomsmen from Simon Carter and I have to say, the service was absolutely fantastic. The online order arrived quickly and securely, and when I went to the store on Lambs Conduit Street, the staff were incredibly helpful. Even though they didn't have the cufflinks in stock, Jo contacted head office and managed to track down the exact pair I wanted, which was then sent to me promptly that same week. The level of care and commitment to customer satisfaction at Simon Carter is really impressive.
6 items order
I recently bought 6 items from this company and I have to say, it's been a really disappointing experience. I returned two items over a month ago and still haven't received my refund. They're supposed to have a 30-day return policy but they've not been sticking to it, which is just frustrating and unsatisfactory. I've had to keep chasing Malcolm and Alex for updates on my refund, which has just added to my frustration. After this bad experience, I won't be shopping with them again and will have to go through my bank to get my money back. I wouldn't recommend shopping with this company based on what I've been through.
Leather skull bracelet and multi skulls bracelet
I bought two bracelets from Simon Carter, the leather skull bracelet and the multi skulls bracelet, and I have to say I'm really not happy with the quality. The leather skull bracelet fell apart after just 6 months of wearing it, and the replacement multi skulls bracelet, for which I had to pay extra, has changed colour and broken. I don't have particularly sweaty or acidic skin and I'm always careful with my jewellery, so it's obvious to me that these items are just poorly made. Even the shirts I got from them haven't held up well - they started showing wear and tear after just a few wears.
Six items - returned two
Really bad first experience with Simon Carter. I order six items returned two over a month ago and still have no refund. They have sa 30 day return policy which they do not adhere to. You have to keep chasing them for anything. I would not recommend shopping with them after this hellish experience. Now im forced to claim through my bank
Thanks .. Simon Carter
My order no. two Corduroy Vintage Grey shirt I received .
Thanks for timely delivery
Sorry for previous comment when delivery was not on time and I was written some harsh language.
Shirts apparel is a class and color is superb. Believe me I will keep buying from here as long as possible. I have no issue now.
About Simon Carter
Do you already know what you’re going to wear today? Maybe you want a new outfit for that special party or another occasion? But since there are many shops that offer fashion, you might have some trouble figuring out which shop to go to. One option is presented by Simon Carter. But what kind of quality will their jackets be? Will their suits be fancy and formal enough for that wedding or business meeting? Will it take long for their delivery service to send you your watch? And what kind of customer service will this shop provide for customers that have some sort of question, complaint or problem? The best people to answer any of these questions are the customers that have shopped at Simon Carter before. Read their reviews to get some more information about this clothing provider. Their opinions, comments, ratings and experiences can help you to see if Simon Carter offers your fashion style.
About Simon Carter
Simon Carter is a company that offers clothes. The company was founded by Simon Carter in 1985. His first product was a vintage brooch that he had copied in pewter. In the shop, you can find shirts with all sorts of prints such as animals, florals, liberty prints, plains, jacquards and other themes. There are also some formal jackets such as their Floral Velvet Teal “Caine” Jacket, Green Herringbone ‘Thornhill’ Jacket, Midnight Forest ‘Croker’ Facket and Windowpane ‘Thornhill’ Jacket. There is also a complete suit, their intrepid Italian Twill Suit in Navy. Their shoe section contains derby shoes, suede shoes, slippers, loafers, boots, Chelsea boots and more. They also offer some cufflinks such as their animal cufflinks, semi-precious cufflinks, crystal cufflinks, west end cufflinks and every day cufflinks. And they offer jewellery and other accessories such as watches, ties, belts, boxers, gloves, luggage, socks, scarves, wallets, sunglasses and more. And their essentials category contains pocket squares, umbrellas, wave ties, passport holders, etc. Don’t forget to check their sale section for some discounts and special offers.
Services of Simon Carter
The products from Simon Carter can be ordered online. You can select any product and put it in your online shopping bag. Their delivery service will make sure that your suit, shirt or accessory ends up safely at your home. Simon Carter also has a customer service department that is willing to assist any customer that needs them to b answer a question or solve some kind of complaint.
Complaints, Compliments and Tips for Simon Carter
Do you already have some clothes from Simon Carter in your wardrobe? Then we would like to hear from you what you think about this shop. What do you think of the quality of their suits? How comfortable are their shirts? Are their trousers durable? Did you have to wait long for your pocket square to arrive? And what response did you get from their customer service when you asked for their help? Please write your own, personal review and tell us everything about your Simon Carter experience.
How formal is the clothing from Simon Carter? Read customer reviews about their shirts, suits, trouswers and accessories.
Details
Contact Information
Carter Court, 125 Aurelia Road
CR03BF Croydon
United States
Categories Simon Carter
Online shopping | Fashion Reviews & Experiences
Page Statistics
Last update: January 2026
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Review with most votes
Thanks .. Simon Carter
My order no. two Corduroy Vintage Grey shirt I received . Thanks for timely delivery Sorry for previous comment when delivery was not on time and I was written some harsh lang... Read onBy: Joel