SnowInn Reviews

: 26
65% Would buy here again

Most relevant positive review

  2024-05-10
Item came on time
I really liked how the place let me know when the thing was coming, and it arrived just as they s...Read on
F. Hill

Most relevant negative review

  2024-05-04
Ski pants return
I had an awful time trying to return some unworn ski pants to SnowInn. I sent them back on the 24...Read on
Simpson

Review with most votes

  2021-01-18
Helly Hanson Lifaloft Coat
A lovely coat, but too Lightweight, and not warm enough for really cold weather. Unfortunately, t...Read on
Ann Wallace

Reviews (26)

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    Ski boots purchase

    I recently bought a pair of ski boots from an online store and I have to say I was really impressed with the whole experience. The boots were listed as 'refurbished' but when I got them, they looked almost brand new and seemed like they had been tried on less than boots in a physical store. It did take a bit longer than I expected for them to arrive in the UK, about 10 days from when I ordered. However, the postage cost was very reasonable, especially considering how heavy the package was. Overall, I'm really happy with my purchase and I wouldn't hesitate to recommend this online store to others. I'll definitely be shopping here again in the future.


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    PETZL Nao RL Headlight Black One Size

    I recently bought the PETZL Nao RL Headlight in Black, One Size from this company and I have to say, the whole process went really smoothly. I placed my order without any problems and I was pleasantly surprised by the updates I got about the status of my order and when it would be delivered. When the headlight finally arrived, I was really happy with how good quality it was and how well it worked. It's been a great help during my night runs. Overall, I'm really pleased with both the product and the whole shopping experience with this company. I'll definitely come back again and would highly recommend them to others too. Thanks.


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    Volkl Race Tiger SC skis

    I recently bought a pair of Volkl Race Tiger SC skis from this company and I'm really pleased with how it all went down. I ordered them on a Sunday and got confirmation pretty sharpish. Then, out of the blue, the next day I got a message saying they were on their way. Lo and behold, the skis turned up just three days later, on Thursday. The packaging was top-notch and the skis were spotless when they arrived. I'm really impressed with how well this company handled everything. I'll definitely be buying from them again in the future.


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    Skiing shin protectors

    These skiing shin protectors have really made a difference to my time on the slopes. They give great cushioning for my shins and stop any painful knocks. I feel much more confident skiing knowing my shins are safe. The company's service was top-notch, and despite the distance, the delivery was super speedy. I was really impressed by how efficient and professional the team was. The price was fair for the quality too. I'm so happy with my purchase and would definitely suggest these shin protectors to any keen skier out there.


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    Item came on time

    I really liked how the place let me know when the thing was coming, and it arrived just as they said! I'm so pleased!


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    ski jacket

    I bought this really cool ski jacket online from SnowInn, and they were great at keeping me updated until it reached the UK. However, things took a turn when the Royal Mail got involved - they didn't update their tracking system and didn't provide a delivery time slot. This meant I had to take a day off work just to sit around and wait for the parcel, which only arrived at 4.40pm. Not the best experience, Royal Mail!


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    Ski gear purchase

    I bought some really cool ski gear from this online shop that was way cheaper than if I had bought it in the UK. They kept me updated on my order by sending me emails about its progress. The tracking information was very detailed, and my items arrived right on schedule. I don't understand why some people leave negative reviews because my experience was absolutely fantastic. This was my third time shopping at this store, and they have not disappointed me yet.


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    Snow gear purchase

    I had a really good time shopping for snow gear on this website. Nowadays, shopping online can be a bit dodgy, but this website turned out to be really dependable. They kept me updated through email throughout the shipping process, which was great and made me feel reassured. The snow gear I bought was top-notch quality, and the size chart was spot-on as the item fitted perfectly. I would definitely suggest this website to anyone wanting to buy snow gear online.


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    Ski jacket purchase

    I had a fantastic time ordering my ski jacket from this website. Everything went really smoothly and I didn't have any problems placing my order. The jacket itself is top-notch and just what I wanted. I was pleasantly surprised by how fast it was delivered, I got it in just a few days. All in all, I am really pleased with my purchase and wouldn't think twice about shopping here again.


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    Shein Haul

    Honestly don't have anything bad to say about them.
    And no, I'm not being paid . I have not complaints because right now I happy with my purchase and I am also supporting them as an influencer.

    The clothes are affordable for me as I am a student. Some people have high expectations but shein is working for me as person who changes my clothes every daily.


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    Ski pants return

    I had an awful time trying to return some unworn ski pants to SnowInn. I sent them back on the 24th of April and they were delivered by the 29th, but it's now the 13th of May and I still haven't heard anything back about getting a refund. I even tried contacting their support via email, but I didn't get any reply. It's just not on to treat customers like this, they need to up their game when it comes to communication and customer service.


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    Safety equipment purchase

    As a customer, I recently bought safety gear from this company and I have to say, my experience was really disappointing. The equipment I got wasn't up to scratch and I had doubts about how safe it was. Even though I raised this issue with the company many times over a few months, they haven't done anything to fix it. This is worrying because safety gear is so important in places where there are big risks, and any mistakes in what they sell could be really serious. I think it's best for others to steer clear of buying safety equipment from this company until they can make sure their stuff is good quality and accurate.


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    Bought a skihelmet

    I bought a ski helmet on the website and it was really cool because I could shop from various European shops all in one place. I ordered it on a Saturday afternoon and it arrived on Wednesday. The shop in Spain sent it all the way to Holland, which was pretty quick. The prices were reasonable too, so I was pleased with that.


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    Ski pants purchase

    SnowInn went and took my money even though they didn't have the ski pants in stock. They ended up cancelling my order after a whole week and it took them ages to give me my money back. I had to wait for the refund before I could order the ski pants I actually wanted from a different company. It was such a pain and hassle that could have been avoided. I wouldn't recommend SnowInn to anyone.


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    Quick pickups

    The delay in changing the pickup point was really frustrating. It took them a whole 2 days to sort it out even though I was already where I needed to be. It was a real inconvenience and I had to move things around to make it work. The fact that such a simple request took so long to process is a bad look for the customer service team - they really need to be quicker.


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    Ski helmet purchase

    I bought a ski helmet from this website because it was cheaper than other stores, and I'm chuffed that I did. It took a bit of time to arrive, but they kept me updated on its delivery. When it arrived, it was just what I wanted - fits great and feels comfy. I hope I never have to check its safety features, but I trust it'll keep me safe on the slopes.


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    Ski gear purchase

    I bought some ski gear from this company recently and I have to say I was pleasantly surprised. The item was exactly as described and the delivery was quick. I've never had any issues with this company or any of its product lines. Overall, it was a great experience and I'll definitely be coming back as a customer in the future.


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    Online ski purchase

    I recently purchased a pair of Head eSL skis, but when they arrived, the bindings were not assembled as advertised. When I placed the order online, I entered all the necessary information like my weight, boot size in mm, and ski level, but it seemed pointless because I still got the bindings separately. I had to put them together myself, which was quite a hassle. To add to the frustration, there were no instructions in the box with the bindings, just a brochure for mountain ski bindings - a total disaster. When I tried to contact Snowinn through their website, there was no specific option for my issue of "Skis delivered with unassembled bindings". They asked for photos of the damage to the items, even though there was no damage, which was confusing. Overall, I've decided I won't be buying from Snowinn again after this experience.


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    Extensive product selection

    I've been shopping at this online store since December 2023 and I've bought a variety of items, all of which have been good quality. They have a wide range of products and their prices are competitive. However, the only thing that bothers me is how long it takes for my orders to arrive, sometimes up to a week. Another thing that I find frustrating is that if the price of an item goes down after I've bought it, they don't automatically give me a refund for the difference. Instead, I have to go through the hassle of returning the item and buying it again at the lower price. Because of these inconveniences, I would rate the store 3 stars.


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