UK Direct Shop

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UK Direct Shop

29% Would buy here again

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Spotlight: What are our customers saying?

D
Deidre Jean Cole
Having used Foot Cradles for 8 years, and loved them, I purchased 3 pair of Foot Cradles on 8th January 2019 and upon delivery found them to have a high arch, which makes them totally unacceptable ...Read on
A
Ann-marie Osborn
Terrible! My father cannot put in his ear due to high pitch hissing. Complete was of money. Do not buy as they say you cannot get refund after you put in earsRead on
M
Matthew Ward
I bought this online and it arrived a few days later. I had no problems ordering and the item does as described. Read on
J
John Jenson
Good service and very helpful phone operators. The insoles arrived in two days and are very comfortable.Read on
P
p sampson
I do not think it came with a charger. Or the charger got caught up in packaging and inadvertently thrown away. I asked Direct Shop for a spare which I offered to pay for. Could I get a spare fro...Read on

All reviews (24)

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    Foot Cradles

    Having used Foot Cradles for 8 years, and loved them, I purchased 3 pair of Foot Cradles on 8th January 2019 and upon delivery found them to have a high arch, which makes them totally unacceptable to my feet. I have tried emailing Foot Cradles a number of times but the email comes back "No such user here"!
    I then sent the same message to UK Direct Shop through their Comments section and to date have not had the courtesy of a reply.
    I need to return the Foot Cradles, or I need to swap them with a Low Arch.
    I am disappointed that I have not had the courtesy of a reply and I am also amazed that my emails won't go through to Foot Cradles .
    Currently I am out of pocket 69.80 euro for items of purchase which I cannot use.
    I am not impressed!

    SHOCKING ORDERED ON THE 16 MAY AFTER 3 WEEKS TEXTED UK DIRECT NO REPLY TEXTED AGAIN AND AGAIN NOW THE 2nd of JULY AFTER MANY MORE TEXT SAID IT MAY BE IN STOCK IN THE MIDDLE OF JULY BUT NOT SURE VERY POOR NOT USE THEM AGAIN

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    Hearing aids

    Terrible! My father cannot put in his ear due to high pitch hissing. Complete was of money. Do not buy as they say you cannot get refund after you put in ears

    I PURCHASED HEARING AIDS ,,AND AFTER TWO ATTEMPTS AT TRYING TO ASSERTAIN A DELIVERY DATE IVE BEEN TOTALLY IGNORED, I WOULD APPRECIATE AN EARLY RESPONCE THANKYOU


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    Infiniear hearing aid

    I bought this online and it arrived a few days later. I had no problems ordering and the item does as described.


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    Foot Insoles

    Good service and very helpful phone operators. The insoles arrived in two days and are very comfortable.


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    A smart watch for £79.95 - MY WORST BUY OF 2020!

    I do not think it came with a charger. Or the charger got caught up in packaging and inadvertently thrown away. I asked Direct Shop for a spare which I offered to pay for. Could I get a spare from them? NO! So, I'm stuck with a watch that cost £79.95 that can never be used. Be warned! If you want any spares for their 'Made in China' products, forget it!


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    Infini-Ear

    Very dissatisfied with service. They would not give refund for unusable item because I had tried it. Website guarantees customer satisfaction but Customer Service Manager Clare Jameson either doesn't exist or is invisible to her staff. Disclaimer found amongst marketing material in package, not with hearing aid. Rubbish service

    Glad I found this site. I have emailed UK Direct Shop to ask whether their advertised "three month risk free trial" is at odds with their INPORTANT information sent with the product that states they will not refund or exchange if used. I plan to contact Advertising Standards and Trading Standards. They can't be allowed to get away with this. I shall return mine, unused, for a full refund. BUYER BEWARE!


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    copper heelers

    these copper heelers are marvellous and I'd recommend them to anyone with aching feet.


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    Great product and service

    I recently ordered an Infiniear with UKDS and I had no problems at all


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    zero

    I was spammed by this co, who actually are very local to my home address. I NEVER give my private email to anyone, except medical and personal use. I DID NOT SIGN UP for any newsletters etc. Who do they think they are! Bad tut like Easy life!!! AVOID!!!


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    Easy phone

    My grandad with dementia has called and ordered the easy phone without anyone knowing shortly after the order was placed he was taken to hospital after a nasty fall, and spent 3 weeks in the hospital the phone arrived when he was in the hospital and my nan opened the parcel, a new phone one she knew nothing about... for an 80 year old man with dementia hard of hearing and can barely see!! Can you get hold of anyone... no. Can he even use the phone... no. Does he know the phone has arrived... no. Can he remember ordering the phone... no. £99 on a phone that looks 20 years old and has no use... what a scam
    Even the review won’t let you leave no stars


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    Super grass seed

    Super grass seed is claimed to grow anywhere and produce results in 5-10 days. I sowed the seed 15 days ago and none has germinated. Ukdirectshop.com promise 100% money back however unless I return the seed!! or wrapper's the won't refund. I have spent £19.95 plus postage absolute waste of mon5. DON'T BUY FROM THIS COMPANY.

    I thoroughly agree. Spread this lawn seed 3 weeks ago and still waiting for grass to appear. Complete waste of money. Will not
    Use this rubbish company again.


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    Grass seed

    Goods were delivered to the wrong address and addressed to the wrong person (this person died some 6 months ago). Company unable to give satisfactory explanation. Will definitely not use this company again and strongly recommend other people to avoid ordering from them.


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    SuperGreen Lawn Seed

    Extremely disappointing!
    I bought 2kg of the seed for £40.75 thinking it would transform our back lawn. I should have seen the result after 5 to 10 days but perservered with continued watering every night for 30 days.

    Our grass has remained the exactly the same and no change to the bald patches in the lawn. All that seed I put down simply disappeared with no effect.
    I looked back and saw the UK Direct offered a100% money back guarantee. That's good in writing but found they have no intention of honouring this at all. I was told told no refund without the original packaging!!!!
    Are you serious UKDirect!!!! Surely you don't expect me to keep the original packing the seed came in and the box!!! So please be aware UK Direct DOES NOT HONOUR THE 100% MONEY BACK GUARANTEE!!
    A very dirty trick trick considering the product you sold me did not work!!!
    I think I might post some before and after photo's on the internet to warn others suppliers not to go here!!!

    This is illegal. In the uk you buy the goods not the packaging.

    Hey Guys, don't blame the company here, I've bought this grass seed twice from other sippliers and it is crap, just doesn't grow no matter how ar where you sow it. The claims on the pack are made by the manufacturers, it's they that are at fault, not UK Direct Shop. Doesn't seem to matter where you buy it from it's impossible to get a refund on this rubbish product.


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    MENS PANTS THEY SENT LADIES AND INSIST ITS MY FAULT

    They are a scam big time they sent me the incorrect goods and nothing would change their view that they should refund me .The company insisted that it is my job to send and pay the postage!!!!!!!!!!! After numerous calls of promises I am without my money postage and goods. The guy who sent the wrong items should be retrained and they need to stop lying to customers. They overcharged me for the goods and what was really funny is that they listened to the phone call and heard that the salesman had got it wrong but still they would not budge. Oh and how rude was the manager. When I said I am housebound due to covid, he said "ow do ya get food"i if you cant go out. What a shameful company. Its usually elderly that buy this sort of stuff so they are taking advantage of people. Wish I had read the reviews first. They never reply to emails as you see here from other customers, I sent several. More lies they insist that they emailed me they did not bother and neither do they call back.


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    Impact wrench

    This item was listed on Amazon at a price that appeared very competitive but it was actually fictitiously low and they now say it's out of stock! Beware this scam company, this type of selling is agaonst the Mis-Selling of Goods Act 2015 and I will be taking it further if I do not receive these goods. BEWARE THIS SCAM COMPANY!!!

    True they are a scam big time they sent me the incorrect goods and nothing would change their view that they should refund me .The company insisted that it is my job to send and pay the postage!!!!!!!!!!! After numerous calls of promises I am without my money postage and goods. The guy who sent the wrong items should be retrained and they need to stop lying to customers. They overcharged me for the goods and what was really funny is that they listened to the phone call and heard that the salesman had got it wrong but still they would not budge. Oh and how rude was the manager. When I said I am housebound due to covid, he said "ow do ya get food"i if you cant go out. What a shameful company. Its usually elderly that buy this sort of stuff so they are taking advantage of people. Wish I had read the reviews first. They never reply to emails as you see here from other customers, I sent several. More lies they insist that they emailed me they did not bother and neither do they call back.


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    Super Green Lawn Seed

    Negative. Advertising is a con as none of the lawn seed germinated and the no risk 100% money back guarantee was not honoured by UK Direct Shop. Do not buy from this shop as the product was out of stock when ordered, arrived late, the PR and customer service was poor and no refund given for a product that did not perform as advertised.


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    Micro Infiniear Hearing Aid

    Please do not waste 50 pounds on this! I bought this for my father, and it failed on all levels. The button to turn up the volume is absolutely tiny - I had to adjust it using my fingernail, and there is no way to know what volume you are on apart from the constant whistle. The buds provided are also significantly smaller than the ones on other products we have tried, and the whole device became stuck in his ear, leading me to have to remove it using tweezers, with my heart in my mouth as I didn't want to push it in further and/or hurt him. Having rung the company to find out if I can review this product online, I was told there was no such facility, so am leaving this message here. The advertisement was full-page in the Daily Mail, so I can only assume they are coining it in with this dud product. Will never buy anything from them again, not that they care!

    I am so glad that I found this site before I made the same mistake and ordered a product from them. This was a full page advert in the Mail on Sunday. The advert was for FLX Knee support, half price. As I have just been diagnosed woth osteoarthritis on my knee I thought this would be perfect. Hubby warned against it and having read these reviews I'm glad he did.


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