Una Mattress - Overall Rating based on 20 reviews
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Una Junior mattress
I've just bought a Una Junior mattress for my son and it's been really great. The quality and comfort are top-notch. Ordering it was easy, even for someone like me who's not great with technology. The delivery and service were excellent, everything went smoothly and quickly.
Mattress purchase
I'm really sorry to say that this company is a total nightmare. They've gone bust, leaving loads of us customers in the lurch, ripped off and out of pocket. The way they've behaved is just shocking, with no honesty or integrity in sight. Steer well clear!
Quick purchase
I recently bought something from this company online and was surprised to get an email saying they had gone out of business. It's really annoying and inconvenient to say the least. I was hoping to get what I ordered, not a message saying the company is bankrupt. The way they have handled this is terrible - no communication, no transparency.
Soft layer swap
The mattress and customer experience were really good, but we thought the softest setting was a bit too firm for our taste. So, we decided to change the soft layer for an extra soft one, but we had to pay extra for postage. The mattress is modular, which makes it simple to carry the foam layers upstairs one by one. However, getting the layers to line up perfectly can be a bit tricky because of the modular design, though it's not a big deal. The natural latex material is pricey but totally worth it for the great sleep it gives us.
Adjustable mattress purchase.
The ordering process was really easy and straightforward, the delivery was on time exactly when they said it would be. We spent ages looking for beds that worked for me and my husband, but in the end, building them to our exact needs was the best solution. Now, we can't bear to get out of our super comfy bed in the morning because it's just so good. It's made a huge difference for me as I used to have trouble sleeping, but now I can finally relax and get a good night's rest. And on top of all that, my husband's snoring has decreased a lot - or maybe I've just gotten used to it! I've been telling everyone I know about how great our adjustable mattress is.
Firm mattress, heavy, non-washable cover
I bought a new firm mattress from this company recently and I have to say, following their recommendation of putting the firmest layer on top and the softest at the bottom was spot on for me. However, I do have to admit that the mattress is really heavy to move around on my own, which is a bit of a hassle. Also, I was a bit disappointed to discover that the cover isn't washable - I tried washing mine in cold water and it ended up shrinking because it got a bit mouldy sitting on the floor before the bed frame was ready. I had to end up buying a new cover. But, despite these issues, overall the comfort of the mattress is now absolutely top-notch.
Organic mattress worth it
The price was a bit steep, but I reckon it's worth it because the mattress is just amazing and all-natural. It's a fantastic investment and so comfortable. Anja was really helpful and took the time to answer all my questions.
Fantastic streamlined service, deep comfortable sleep
I recently bought a mattress from this company and I have to say, it's been absolutely amazing from beginning to end. The service they gave was top-notch, really made the whole thing feel effortless. And let me tell you, the mattress is just so comfy, giving me a great night's sleep every night.
Pillow purchase
I bought a pillow from Una Mattress not long ago, but I'm really let down with how it all went down. It's been a month and a half now, and my order still hasn't arrived. They didn't even give me a refund, just said they're having staff problems. It seems like they've shut down for good, leaving me empty-handed. It's just been a really frustrating and disappointing ordeal.
Natural spring and chemical-free mattress
I am really pleased with the natural spring and chemical-free mattress I bought from this store. It's so comfy and actually does what it says by creating a cleaner and healthier sleeping space for my child. The mattress arrived on time as promised, and the communication during the buying process was easy to understand and quick. It's reassuring to know that my child is sleeping on a mattress that's free from any harmful chemicals. I feel confident that they will have many years of restful and safe sleep ahead.
Customisable mattress purchase
I absolutely love this mattress! Being able to customise the layers for the perfect support has really helped to reduce my pain when I'm lying down. It's a bit more expensive, but the quality and comfort are definitely worth the investment. Plus, it stays cool unlike other mattresses I've used, which is such a relief. And the fact that it's environmentally friendly is just the icing on the cake!
After having bad experiences with big companies that focus on marketing rather than customer service, Una Mattress was a pleasant surprise. Ordering was simple, the service was excellent, and the delivery was quick and stress-free. It's honestly been a game-changer for me.I got a mattress
I bought a mattress from this place and it turned out to be a total scam! The company went bust and now my mum is really angry because we lost a lot of money. It was so strange because we ordered it online, but then the website disappeared and the phone number wouldn't work. My friend got scammed by them too. I just wanted a comfy bed, but now we're left with nothing and my mum won't stop swearing about the company.
Brilliant mattresses, firm yet forgiving
The mattresses from this company are absolutely fantastic. They are firm but still really comfy, giving a level of comfort that beats memory foams or mattresses that hug your shape. There's something special about them that makes lying on them a real pleasure, almost like feeling safe and snug in bed as if Mother Earth is cradling you. These mattresses have totally changed our lives - no more back pain, better sleep, and just an all-around feeling of security and comfort. They are just brilliant!
Organic mattress purchase
I really care about using sustainable and organic products, so I spent a while looking into mattresses and thought I'd give the Una Organic mattress a go. I was pleasantly surprised by how easy and straightforward the whole process was, from ordering to delivery. Not only is the mattress eco-friendly, but it's also super comfy and gives me a great night's sleep every time. I'd definitely suggest this mattress to anyone wanting a sustainable and top-quality bedding choice.
Mattress quality issue
The mattress ended up sinking after just 11 months of use, even though it was supposed to be top of the line. I weigh only 9.5 stone, so I really shouldn't have been having problems with it so quickly. I started getting backache, and when I checked, it was pretty obvious that there was a big dip in the middle. Sorting out the issue and getting a refund turned into a real nightmare - it ended up taking a total of 2 months! The whole ordeal was incredibly stressful, and to top it off, they deducted nearly 10% from the refund. The company's lack of urgency and poor customer service was really disappointing.
Kids mattress purchase
The children's mattress I bought turned out to be a good purchase. It's great for kids, but I did struggle a bit putting it together because there are 2 mattresses with different firmness levels, and they are quite flimsy and heavy. It definitely helps to have an extra pair of hands to make the assembly easier. I also got the mattress topper, which I found to be a bit too squishy and not as firm as I had hoped. If you like a firmer bed, I wouldn't suggest it.
Mattress that changed my life
Oh my god, I had no idea that getting a new mattress could make such a difference to my sleep! I was really nervous about buying it without trying it first, but then the team told me about the 100-night trial and that convinced me. When the mattress arrived, setting it up was a breeze thanks to the video on the website. The change in my sleep quality is absolutely incredible, it's like night and day (pun intended!). I can't believe I endured poor sleep for more than 20 years. Thank you Una, you're like sleep's very own magical fairy godmothers! 💤
Quick delivery
I recently bought a mattress online and I was really happy with how quickly it was delivered. But, I was a bit disappointed because the quality of the mattress wasn't what I was hoping for and I had a few problems with the customer service as well.
Expensive mattress order.
I recently splashed out on a new mattress, thought it was a good investment. But then the company went bust not long after I got it. I've tried getting in touch to find out what's going on, but no one's getting back to me. It's really dodgy and I'm thinking of getting some legal advice to sort it out.
Mattress
When I was posted to my new office with official apartment, I was so happy with my organization but I didn't know the mattress on the bed was the one that will deprive me of sleep. The first one month, I could not have my sleep properly due to the mattress. What happened is that the person contracted to furnish the apartment decided to cut corners and ended up putting fake materials in the place. For the sake of my sleep which is precious to me, I checked for best 100% cotton mattress around and I discovered Una Mattress. I bought it and started using it and never had complaints again. Una Mattress is a sleep enhancer when your sleep is important to you.
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