MyPharmacy22 reviews
This score is based on 22 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Loose ends with my meds — don't expect flawless delivery
I wouldn't trust this company with anything you actually need urgently. The medication itself arrived fine in the end (so it works), but the way they handled delivery and identity checks was sloppy enough that I had to buy the same thing again locally and chase them for a refund. That sums it up — not disastrous, but enough to make me wary.
I ordered an over-the-counter sleep aid from them and paid the small price for the product plus fairly steep next‑day delivery. I complied with their checks: I sent a photo of my driving licence and completed the questionnaire they asked for, so I thought they were trying to be careful about who the meds were going to. Thing is, that care didn't translate into actually checking the details properly. The day after the supposed delivery window I got an email saying my parcel had been delivered. Confused, because nothing had turned up. I waited the day and then checked the proof-of-delivery picture they provided. It showed a completely different house — different door number, not even part of the same building. The parcel was sat on a doorstep in the photo, not handed in or taken inside, and certainly not at my address.
I phoned and emailed them, trying to get it sorted. Their responses were slow and patchy. I first emailed a couple of days later and only got a reply after I chased again, then was asked to confirm my address (which I had already given and which was on my licence they'd asked me to send). After more silence I asked for a refund and finally got some sort of acknowledgement. At one point they told me the postcode had been entered incorrectly — just the last two letters different — so they declared it a neighbour delivery. But their own photo showed the box on a doorstep associated with a totally different number. If they'd actually cross‑checked the postcode against the licence photo they had, this error shouldn't have happened. It felt like boxes were being dispatched and proof-of-delivery photos slapped on later without anyone checking whether the person who'd supplied ID actually lived where the parcel was left.
Meanwhile, because I needed the medicine, I went to a proper local pharmacy and bought it there. The experience was telling: they asked me questions about my health, warned me about use, and physically kept the product behind a glass cabinet until they were satisfied. It made me realise that the online seller's processes are supposed to be doing that same safety net, but in my case the delivery system undermined it. If a package containing medication is left on the wrong doorstep, that's not just inconvenient — it could be dangerous. Someone else could find it, or it could be taken in by another household and then misused. I don't want to be melodramatic, but medication isn't like a pair of socks.
I also read other customers' comments and there seemed to be a pattern of delivery mix-ups and poor customer service. That reinforced my decision to raise this with the relevant consumer authorities — I sent a formal letter, because it felt beyond what a chat with support would fix. To be fair, once I got more insistent they eventually offered a refund, but it took repeated emails and I had already spent more money buying the drug locally. So my losses were both time and cash.
Small positives: the product itself was as advertised, and when they did reply the staff weren't rude. But overall the whole process lacked the care and attention you'd expect when dealing with anything medical. If you've used better‑run online pharmacies you'll notice the difference straight away — those places typically check ID and cross‑reference addresses properly and their delivery partners don't seem to leave meds on the wrong doorstep. This company isn't terrible, and it might work fine for non-urgent, low-risk items, but for anything you actually rely on, I'm inclined to go elsewhere. Use with caution, double‑check every detail you enter, and be prepared to chase them if something goes wrong.Otomize ear spray
I recently needed Otomize ear spray urgently because of an ear infection, but couldn't see a GP before my upcoming holiday. So, I ordered the spray from My Pharmacy on 31/5 with express delivery. However, even though they promised a 2-day delivery, it didn't arrive on time. I was frustrated with the delay, so I contacted My Pharmacy to share my concerns and set a deadline for delivery. Sadly, I got a refund notification instead of a delivery confirmation. This left me in a tough spot as I left for my holiday without the medication I needed for my ear infection. I had stressed the urgency when I placed my order, but My Pharmacy didn't keep their promise, making me feel let down and disappointed. As someone who wears hearing aids and often gets infections, I have always relied on Otomize for effective treatment, which makes My Pharmacy's letdown even more worrying. In future, I won't be using My Pharmacy for any of my medical needs.
Ongoing prescription for dog
My vet suggested that I buy my dog's prescription online, so I decided to go with this pharmacy. I sent them an email with some questions and they got back to me really quickly. The items showed up in just a few days and the service was top-notch, really friendly as well.
Meds bought online
I really love MyPharmacy because they always send my orders super fast and make sure I'm getting the right medication. They even have these questionnaires to double-check everything. So, big thumbs up from me!
Allergy medication
I really rely on my local pharmacy for allergy medication, they've been a real lifesaver for me. These days it's not easy to see a doctor, so it's reassuring to know I can count on them for advice and quick supply of what I need. The staff there are always so helpful and know their stuff, which makes everything run smoothly and effortlessly. I really value the convenience and efficiency of their service.
Medication for herniated disc
I've just had a herniated disc and couldn't go to the doctor for some medication. Instead, I contacted MyPharmacy, told them about my symptoms and what I needed. They got back to me in just an hour, and the medication arrived the very next day. I was really impressed with how quick and efficient their service was. I'd definitely suggest MyPharmacy to anyone looking for fast and dependable medication delivery. I'll definitely be using them again if I need to in the future.
Veterinary Tramadol
I recently needed to get some Veterinary Tramadol in a small dose for my dog and had a hard time finding a supplier who could give it to me in the right amount. But the service I got at this pharmacy was really fantastic. A lovely and knowledgeable staff member went out of their way to find the medication in a syrup form for my pet. This not only saved me quite a bit of money compared to buying it at my usual vet, but it also made it a lot easier for me to give the meds to my furry pal. I was really impressed by how much they cared and how dedicated they were, so I'll definitely be going back there for any other pet stuff in the future.
Prescription medication purchase
Are you after great customer service, good prices, quick delivery, and fast answers to your queries? Well, look no more! I've been using this pharmacy for some time now, and I must say, they go above and beyond. The service is top-notch, prices are competitive, and they never fail to deliver on time. Whenever I have a question about my meds, they are quick to help and provide all the info I need. If you're after exceptional service, this is the place to be.
Antibiotics purchase
I bought some antibiotics from this pharmacy recently to have as a backup for an infection I had. Even though I met all the requirements, the doctors said I couldn't take the capsules. However, I have to say this company is really good. They gave me a refund straight away, even though it was just before a weekend and a bank holiday. This really shows how much they care about their customers and being honest. Even though I didn't get the antibiotics I needed, I'm thankful for how clear they were and how quickly they dealt with the refund.
Eye medication
I was really happy with my time at this pharmacy. I had been looking for a particular eye medication for months, and couldn't find it at other places, so I was over the moon to discover it here. The process of ordering was easy, but I do have one complaint about the website. Inputting my date of birth took ages as I had to click through all the months and years to get to my birth month and year. As someone who was born in the 1950s, this was pretty annoying and time-consuming. I think it would be great if they could fix this issue to make it easier for customers in the future.
Naproxen for gout
I've been using MyPharmacy for a while now, and I really like how they've got the NHS branding on their website. The online assessment process for ordering medication is a great feature and gives me that extra bit of confidence when I'm buying medicine online - you can never be too careful. One thing I found really useful was that MyPharmacy got in touch with my GP to let them know about the medication I was prescribed. But, to be honest, the downside for me was the cost of the medicine - it was a bit pricier than getting a prescription.
Prescription medication purchase
I was really annoyed at first because my package didn't arrive and I ended up leaving a bad review. Luckily, the folks at MyPharmacy got in touch with me pretty quickly to sort things out. They managed to track down my package and figured out that the postie didn't leave a note about a missed delivery, so I had no idea I needed to get in touch with them. They gave me a special link to rearrange delivery and even said sorry by offering me free delivery with DPD on my next order. Their customer service was excellent, and I'm grateful for how far they went to make things right. I'll definitely be using MyPharmacy again next time.
Iron supplements at a reasonable price
I was really happy with how cheap the iron supplements were at MyPharmacy. I usually buy them from local pharmacies but the prices went up suddenly, which was disappointing. But MyPharmacy had them for a much better price, even lower than what I usually pay. It was so easy to order online and they arrived really quickly, just two days later. I thought the service and prices at this pharmacy were really impressive overall.
Painkillers purchase
The service at MyPharmacy was spot on. The website was dead easy to use, and the prices were decent. I was grateful that they checked the painkiller quantity in my order before sending it out, so they only included one ibuprofen item. All in all, a really great experience.
Prescription medication purchase
I am really happy with the services at this pharmacy. They always have the medicines I need and send them out quickly. I also like the special deals they send me. The website could be easier to use, but it's worth it to be able to get those hard-to-find medicines.
Prescription medication
I went to the pharmacy to get my prescription meds the other day. Ordering was easy, and they answered my questions quickly. The staff were really good, professional, and efficient. The prices were fair, and the delivery was fast and reliable. I had a good experience there and would definitely recommend it to others.
Prescription medicine purchase
I've been using this online pharmacy for a while now and I have to say, I've never had a bad experience. The whole process from ordering to delivery has always been smooth and fast. And when I did have a problem once, the customer service team handled it really well and fixed it quickly. In my view, this pharmacy is top-notch when it comes to being reliable and providing quality service.
Prescription medication
I've had a great experience with MyPharmacy. They're always reliable and quick when it comes to sorting out my orders. I've been using them for a while now and I've never had any problems. One thing I really like is how fast they get back to me if they need any info about my orders. They always reply quickly and sort things out within a few hours. Overall, I'm really pleased with the service I've received from MyPharmacy.
Painkillers for arthritis
I was really pleased with MyPharmacy! I had to get some painkillers for my arthritis, so I hopped on their website and found just what I was after. I even splashed out for quick delivery, and I was chuffed to bits when they turned up the very next day! The parcel was packed really securely, so nothing was broken. Big thanks to MyPharmacy for making it so simple for me to get what I needed. I'll definitely be recommending them to my pals.
Placed order for multiple items
I ordered a bunch of stuff from MyPharmacy recently, but when the delivery arrived, only one item was there. I quickly emailed the customer service team to let them know about the missing items and asked for an update. Luckily, they got back to me soon and said they would send out the missing items the next day. I'm relieved that they sorted it out so quickly and I plan to keep using their service. Mistakes happen, but I'm impressed with how well the customer service team at MyPharmacy handled it.
About MyPharmacy
It is crucial to prioritize your healthcare while working and striving. Exercise caution when purchasing healthcare products to maintain your well-being. Risks associated with buying healthcare products without proper market research include expired drugs, illicit drugs, banned healthcare products, and products with unknown sources.
How can you conduct market research? Start by reading reliable customer reviews before making any purchases from online shops.
Is MyPharmacy legitimate?
MyPharmacy is authorized by the Medicines and Healthcare products Regulatory Agency to sell medicine online. They are also registered with the General Pharmaceutical Council with registration number 1111205.
About MyPharmacy
Established in 2010, MyPharmacy is a UK-based online health shop that offers healthcare products and provides healthcare prescription consultations to customers. They have healthcare workers who provide health advice and information on their products. Their Lead Pharmacist Independent Prescriber, Yasir, is an experienced pharmacist. MyPharmacy is located in Great Harwood, Lancashire.
Products and Services of MyPharmacy
For pet owners, MyPharmacy offers pet medications. Prescription is required for purchasing pet antibiotics or other pet prescriptions. You can also find a variety of beauty products including makeup, skincare, and body care products. Additionally, they provide non-prescription medicines such as allergy and hayfever products, first aid supplies, female health products, general health items, well-being products, stomach and bowel health remedies, and more. Prescription medicines for various conditions are also available for purchase.
Through the NHS Electronic Prescription System, MyPharmacy can process prescriptions online before selling medications to customers.
Payment and Delivery
MyPharmacy accepts payments via American Express, VISA, and MasterCard.
Orders are processed on weekdays only, excluding holidays. Delivery fees and estimated delivery times vary based on the selected delivery option. DPD and Royal Mail are their shipping partners. MyPharmacy delivers only within the UK. Products are discreetly delivered without the brand name appearing on bank statements, delivery documents, or bills.
MyPharmacy Discounts, Coupon Codes, Refund, and Return Policy
MyPharmacy offers free shipping for orders above a specified amount within the UK. Customers can find discount vouchers and coupons online for savings on purchases.
For health reasons, MyPharmacy does not accept returns of medications and products after delivery. However, unwanted medicines can be returned to them for proper disposal. They have a strict no refund policy, and once an order is processed, it cannot be canceled.
Contact MyPharmacy
Website: www.mypharmacy.co.uk
Email: info@mypharmacy.co.uk
Find them on Facebook, Instagram, and Twitter: @mypharmacyuk
Reviews and Feedback for MyPharmacy
If you have recently purchased a product from MyPharmacy, please consider leaving a review based on your experience with their product and service. Was the product satisfactory? Did their customer service meet your expectations? How can they enhance their service? Did your order arrive on time? Your feedback is valuable for other buyers making informed decisions in the market.
Details
Contact Information
58-60 QUEEN STREET
BB67AL BLACKBURN
United Kingdom
Categories MyPharmacy
Services | Other Services Reviews & Experiences
Page Statistics
Last update: June 2026
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Review with most votes
nasal spray
will not use this site any more. I have recently ordered nasal spray at MyPharmacy for the cost of £21. My order had been proceeding for 24 hours despite the fact that I paid £... Read onBy: Polina