Parcel2Go

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Parcel2Go

28% Would buy here again

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Spotlight: What are our customers saying?

L
Lesley Obrien
AMAZING SERVICE I couldn’t believe the price, compared to other services it seemed too low! The parcel (21kilos) was picked up exactly on time and delivered to address in USA 4 days later. Next t...Read on
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Julie Wright
No negatives at all. Price was a fraction of what it would be via PF website. Took large parcel to post office on Wednesday afternoon and it was delivered Friday morning. The booking was easy to do...Read on
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Irffan hussain
Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time. Courier and logistics are quite similar operation Important ...Read on
C
Chantal Izquierdo
On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect...Read on
E
Edward Hodgkinson
If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more...Read on

All reviews (137)

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    Parcel to USA

    AMAZING SERVICE I couldn’t believe the price, compared to other services it seemed too low! The parcel (21kilos) was picked up exactly on time and delivered to address in USA 4 days later. Next time I will pack better though as customs made a mess of the box and slit open the plastic bags inside containing clothes. Otherwise perfect service and only cost £85 plus full insurance amount, which was optional. Nearly the same as an extra case on a plane journey, but delivered door to door. I CANNOT RECOMMEND THIS SERVICE HIGHLY ENOUGH.

    Why do you keep sending the same review, are you writing fraudulent reviews?

    Fake one!

    Total .... This company have so many fake positive reviews! They truly are the worst courier firm I’ve ever used.


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    Sending parcel via Parcel Force

    No negatives at all. Price was a fraction of what it would be via PF website. Took large parcel to post office on Wednesday afternoon and it was delivered Friday morning. The booking was easy to do, website clear to follow and labels came through quickly for me to print. I'm very pleased with the service indeed.

    I sent the package from the UK to CZ on March 3. I was told in a week that the package was lost. Exactly a month later, the package was found on April 10 and sent back to my address. Next week I asked when the package would come back. I was told that on March 30, the package was delivered (nonsense). After communication, the package was reported as lost again. Re-recording receipts for insurance, etc. After 2 days, I was told that the package was found (yes really, it's not a joke). After two months, I don't have a package, money, nothing. The company does not respond to emails, reluctance. The worst experience in life with a company. Don't take it!


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    Not new concept,but services is good

    Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time.
    Courier and logistics are quite similar operation
    Important thing is timely and intact delivery.
    P2G is a time bond services .At least in my point of views.

    Sent a parcel internationally through their DPD courier service which was then being held at the local depot. Parcel2GO's costumer service was awful. The Talk Operator assistants gave me automated (copy and pasted) responses and basically told me 'There was nothing they could do.' 5 weeks later (when it was suppose to be a 5-7 day delivery) I am still being told to wait as it 'should' be delivered today. Absolute joke, still waiting.


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    DPD CLASSIC INTERNATIONAL

    On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect though tHe content was fragile, I could not be happpier. Thank you so much to P2G and DPD.


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    Parcel Delivery

    If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.


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    Collection

    Worse service ever. in 8 years in UK I never had any issue with a service until I used the Parcel2Go... I booked a collection they failed to collect my parcel on the day agreed. and then I spoke with them and they decided to rebook the collection. The assistant end up booking 2 with different couriers. I had no clue, I wasn't informed of this. I had no clue who was coming to my house and I had no further information about this process and what I should expect. On the day of the collection, someone came to my house claiming they are from Herms with the details of the collection and a jacket they told me there is no need for a label and took the tv. and 1h later another driver come to pick up the same parcel, but this time from Parcelforce. This was the moment I realized the mess. and from this day I spent 2 months with parcel2go assistance trying to sort this out. The parcel never arrived at my customer's house, and then after the order was canceled. I told them to return my parcel. this return took 1 month and no one could tell me where was the parcel. after so many hours talking to them until the end. They refused to provide me with a refund because they claimed it was my fault because I did not have insurance? I ask myself what we are paying for then? with or without insurance, their service is to deliver a parcel? if is not being delivered why they existed? during this process I spoke with many friends and colleagues and then I realised how many issues people had with their service. A friend of mine even suspected they do deviate parcel or provoke damage just to convince people to get insurance. because if they were doing their job properly no one would get insurance. I do not know if this is true... But one thing I know. I will never use their services again and I will advise people to deal with Couriers directly. Avoid all and any only services, because I guarantee you if something goes wrong you will lose twice. They just add another layer of possible problems and complexity. I learned an expensive lesson that cost me around £700. Do not make the same mistake, contact directly the couries.


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    VERY GOOD

    I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the packaging. I always take a photo of my items before sending incase of mishaps! Great service.


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    parcel to dublin from UK

    Excellent service, parcel arrived within 48 hours sending. So pleased with the service, will definitely use again!


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    Parcel2Go 'Next Day' delivery

    Parcel2go - Wrote 'Thank you for your email and my apologies for the delay to this delivery.
    Having looked into your case I can see this was dropped off on 22/11 but was not collected by DPD until 25/11. I am very sorry the parcel was so delayed in being collected from the drop shop, I appreciate this both disappointing and inconvenient. Kindest Regards
    Lauren W
    Reply - Me 'Dear Customer Services, Thank you for the apology but I think a sincere apology at the very least deserves the refund that I requested.
    I will not be using DPD again.'
    Kindest Regards
    Lauren W Parcel2Go 'Unfortunately I would be unable to offer a refund on this occasion due to the non-guaranteed nature of the service and the fact a delivery guarantee refund was not purchased on this occasion. Goodwill gestures of apology are made to prepay only.???'
    Wish I had read these Bad reviews before I used them!


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    P2G96280428

    Very bad service and in they website there isn't any way to contact them.
    People should avoid companies that don't wish to be contacted.


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    Sending parcels (P2G88073197)

    CRIMINALS!

    I've made the mistake of using Parcel2go to move countries. 10 years worth of my belongings, photos, important documents, beloved clothes LOST because of Parcel2go. I could cry!
    I had insured my shipment and have been trying since April to at least get reimbursed for my loss. There's literally no point, Parcel2go is creatively coming up with various ways to delay/excuse/etc and has now simply rejected my claim. I don't know what else to do.

    These guys are criminals - DO NOT USE THEM.


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    P2G94175090

    The worst. If I could give no stars I would.
    P2G and their policies are designed to protect them and their profits. They do nothing for the customer. if the shipment is delivered by the courier - great! You’ve got a nice neat app that looks all nice and professional. But don’t be fooled, as soon as there is an issue, they are out of the picture: even if you manage to speak to anyone, there is nothing they will do to help. Even if you know where your parcel is and you tell them that, based on the correspondence you have received, they won’t do anything to help. The investigation into missing parcels go on forever, in fact I have been given 3 different dates in writing, there are no updates or answers.
    Tracking number was incorrect therefore I can’t even speak with Hermes directly. They go on about checking all the hubs and interviewing all the drivers, when we know exactly where the shipment was checked in. All of it is delaying tactics, they will keep you hanging for goodness knows how long, then declare the item lost and then start claim process, at the end of which, 2-3 months later, you might be able to get shipping cost back, because they are also very good at wriggling out of insurance claims. In the meantime, I personally endured tremendous amount of stress, lost £75 worth of goods, having fully refunded my buyer, lost a customer and potentially more business due to received negative review to top it up.
    Most of all it’s the hypocrisy of it that gets me, presenting themselves as a tool supporting small business in the midst of pandemic, while suffocating us and driving out business. They are in it to make quick money while they can, they don’t have any intention to help their customers. I wish I had read reviews before dealing with them. And don’t be fooled by their “good will gestures” - they might give you a few pounds back when the mess is too obvious to hide, but you can’treally have it, you can only spend it with them. I placed 15 orders with them and my business suffered significantly. Loss in time trying to track down delayed deliveries, financial loss due to lost shipments and their very clever anti customer policies. Never again


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    3 parcels

    Worst experience ever! I've sent 3 big boxes with clothes with them , 3 months since then and nothing arrived yet. They told me that the packages are lost ,they don't know where is it. They still "looking" for it . I would never recommend this to anyone. Horrible experience, basically I lost my things , I've lost my money ,my time and my nerves for this so called "company "


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    Academic Robes

    Parcel2go is the absolute worst delivery service there is. Not only did they loose my parcel, they then lied about having found it to the company from whom I purchased the product. Only to be discovered that they never found it and wasted months of my time!


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    Sent a parcel

    Sent few parcel 50% of them late to the customer or even does not arrive there are some returned and still there is no explanation for it , just loosing money with this service , DO NOT USE THEM


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    parcel pickup

    Shambles. Failed collection, impossible to contact, still waiting for a refund after 6 weeks.

    best avoided.


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    Delivery service

    Booked a delivery of an expensive item,paid extra for insurance. They failed to mention at time of booking that I needed to include an eBay code but there was nowhere to enter the code and no mention of it anywhere on their website. The result of this was that they could not deliver item so returned it to me in a damaged condition. They also just left it on my door step in full view. A parcel insured for £300! I tried to make a claim against them and was fed a constant stream of excuses. Need less to say I'm.still.waiting for a refund of the £27 I paid to send this parcel. I consider it a breach of contract on their behalf. They have no contact number but hide behind a computerised live chat service. Very poor company with no concern for customer service


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Parcel2Go

Are you looking for a parcel delivery alternative? Somewhere potentially cheaper that will provide the best available price when sending a parcel? Many of us send parcels to our connections all over the UK, whether it's a birthday present to loved ones in Brighton, or a product sample to business partners in Edinburgh. If you're looking to change your usual delivery service, then perhaps Parcel2Go is the place for you. But be sure to check out our customer reviews for Parcel2Go or reviews of ParcelCompare for real experiences with this company. 

About Parcel2Go
Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. They work with some of the world's largest courier services, including UPS, Hermes and Parcelforce, helping you to send a parcel to over 180 countries worldwide, with a reputation for efficient UK parcel delivery. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide.

Services of Parcel2Go
Customers can receive instant quotes and compare from a range of courier delivery services, send their parcel via the service they require and save on delivery. This can be done via the company's easy e-commerce shipping solution Smart Send, where customers can tailor preferences for each item sent - including the prefered courier or payment method. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. Smart Send also integrates popular selling platforms such as eBay, Amazon and Etsy. Parcel2Go also offer a wide range of options from parcel delivery companies and carriers to ensure the maximum flexibility for customers, meaning that booking a parcel UK pick up service gives customers the freedom to fit their logistical needs around their schedule - whatever the required service. When an order is placed, the contract and payment is recognised by Parcel2Go and their customer service team is available 24 hours every day in case of any issues or concerns. 




Complaints, Compliments and Tips for Parcel2Go
Have you ever used Parcel2Go before? If so, we would love to hear from you. How was your experience with this company? Did you find that the delivery was prompt? Did you find communicating with customer service to  be easy and efficient? Did you parcel arrive undamaged? Would you recommend Parcel2Go to a friend? Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not.

Will Parcel2Go deliver your parcel efficiently at no extra cost? Read customer reviews about their delivery service, courier service and import services for parcels.