Parcel2Go69 reviews
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isgusting and incompetant, as a buisness we were posting multiple items out, our business is growing and we would are good customers however after posting 2 lots of items out on the 26th February and having them never be updated on tracking for a WHOLE MONTH from the collection status, we sent out fresh products for our customers, so paid for more postage as well as our products, i filed a claim and it was approved, so i was ok with it as it covered most of our losses, and continued to use the service,
HOWEVER a whole month on the courier decides to communicate with them and update tracking so now they are rejecting my claims HAVING PREVIOUSLY ACCEPTED THEM! disgusting service,
so now I'm out of pocket for my product expenses and postage, i will be taking my growing business elsewhere!
Date of experience: 01 April 2025Delivery parcel
I placed an order for a delivery and they missed the guaranteed date. However, Cearyl was really helpful and made the situation less stressful than other companies I've used in the past. Thanks a lot once again!
Quick communication resolution
I was really relieved to get a fast response after I left a review about a problem. I reckon it's crucial for businesses to be proactive in dealing with customer worries, instead of waiting for the customer to kick up a fuss. The company got in touch with me straight away in this instance, which I was grateful for. It goes to show that they take feedback seriously and are dedicated to sorting out problems quickly. All in all, I'd say it was a good experience.
Account balance issue
I've used Parcel2Go a few times and now I'm struggling to withdraw my money from my account. I'd love to use that £2.80 that's just sitting there to contribute towards my postage costs, but unfortunately, I have to pay the full amount each time. It's frustrating because I don't want to top up another £20 just to utilise a few pounds. It feels like my money is being held hostage!
Small package booked to UK address
I've used Parcel2Go before without any problems, but my last delivery really got on my nerves. I sent a small parcel to a UK address, stuck on the label, and headed to the local Inpost drop-off point like they said. But, for some reason, the barcode wouldn't work when they tried to scan it or type it in manually. I tried using the website's automated help service, but it was no help at all. I couldn't find any other way to get in touch with them to sort it out.
Parcel delivery service
I found the website really easy to use and there were loads of options for sending parcels at good prices. I would definitely recommend it and will definitely use it again in the future.
International shipment experience
I found using Parcel2Go to be quite straightforward. The website was easy to navigate, allowing me to input all the necessary information for my international shipment without any issues. However, I do wish they had been more upfront about the requirements for providing a list of items, the size and weight of boxes, and the restriction on liquids. It would have saved me time and hassle if I had known this information from the beginning. The delivery service I selected, ParcelForce, was efficient, and the person who collected my parcels was friendly and professional. One thing to note is that I was not informed about the customs fees I would have to pay when shipping to Italy. Although I understand this is part of the shipping process, it would have been helpful to have this information beforehand. Overall, my experience was positive, but there are areas for improvement in terms of transparency and communication.
Express Parcel Delivery
I went for an express parcel delivery service that promised next working day delivery, but my parcel was picked up by the courier on 28/5 and has been missing ever since. They've tried to collect it four times now, but it's not getting any less frustrating not knowing where it is. I've been in touch with customer service, but all I keep getting back is a standard reply that my parcel is on its way, which isn't helping to put my mind at ease. It's been so aggravating dealing with this, and I'm really let down by the lack of responsibility and openness in the service they've given.
Easy and cost-efficient shipping
It's so easy and fast to enter your details, make a payment, drop off at the local shop, and get next day delivery. And the best part is that it's only half the cost of other services.
Easy to use platform
Parcel2Go is a simple platform that lets you input your parcel details and delivery address, so you can pick from a variety of shipping options that suit your needs in terms of cost and speed. It's a handy tool for comparing services and getting the most bang for your buck.
Parcel delivery to France, easy to use app, helpful customer service
I used this service to send a parcel to France recently and I have to say, I was really impressed. The prices were good, the app was easy to use and intuitive. I needed a copy of the Customs Declaration Pro Forma and the chat support was able to send it to me straight away. The customer service I received was excellent and I would definitely recommend this service to anyone needing to send parcels.
Easy parcel post arrangements
Arranging my parcel for posting was really easy. The instructions were clear and simple to follow, and I was happy to see a drop off shop near my home. I would definitely suggest this service to others who want an easy way to send packages.
Helpful VIP "Help" desk
I think this company is great and they keep improving all the time. The VIP "Help" desk is really helpful and they always do their best to solve any issues you might have. I'm really impressed with their service!
Lost parcel
I ordered some things, but they got lost in the post! They wanted so much information to sort it out, but I couldn't be bothered. It wasn't even that expensive, so I just bought a new one. I won't be using them again!
Quick and Easy Parcel Sending
I have to admit, I was pleasantly surprised by how simple it was to find a good service to send my parcel. With just a few clicks, I managed to choose the best option for my requirements and get everything sorted without any trouble. It really made sending back a heavy item a lot less stressful.
Easy, reliable service
I've been using this service for years and it's always delivered! From booking a delivery to tracking my parcel, everything is straightforward and works like a dream. I love how easy and reliable Parcel2Go is. I've never had any problems with lost parcels or delays, which makes me feel so much better when sending important items.
Quick and simple drop off
It was so easy to follow the instructions and print out the label. I just dropped off my parcel at the chosen spot and received an email receipt. This is actually the second time I've used this service and I'll definitely be using it again in the future!
Sending a parcel
I made a mistake with the recipient's address, but I couldn't fix it on the website. I got in touch with support and Annie sorted it out really fast. Thanks once again, Annie! ;)
Compensation for damaged goods
The extra compensation for the damaged goods really swayed me towards choosing this service. But, when I tried to make a claim at first, I found it frustrating and couldn't seem to get anywhere. Luckily, Shiella in customer service came to the rescue. She was so understanding, helpful, and sorted out the issue for me in no time. I'm really grateful for her help and how professional she was.
Shipping label issues
I am absolutely fed up with these annoying pop-ups. They keep deleting the labels I'm trying to download and it's such a waste of my time. I've been in touch with them so many times but they just can't seem to sort it out. It's really getting on my nerves now!
About Parcel2Go
Are you looking for a parcel delivery alternative? Somewhere potentially cheaper that will provide the best available price when sending a parcel? Many of us send parcels to our connections all over the UK, whether it's a birthday present to loved ones in Brighton, or a product sample to business partners in Edinburgh. If you're looking to change your usual delivery service, then perhaps Parcel2Go is the place for you. But be sure to check out our customer reviews for Parcel2Go or reviews of ParcelCompare for real experiences with this company.
About Parcel2Go
Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. They work with some of the world's largest courier services, including UPS, Hermes and Parcelforce, helping you to send a parcel to over 180 countries worldwide, with a reputation for efficient UK parcel delivery. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide.
Services of Parcel2Go
Customers can receive instant quotes and compare from a range of courier delivery services, send their parcel via the service they require and save on delivery. This can be done via the company's easy e-commerce shipping solution Smart Send, where customers can tailor preferences for each item sent - including the prefered courier or payment method. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. Smart Send also integrates popular selling platforms such as eBay, Amazon and Etsy. Parcel2Go also offer a wide range of options from parcel delivery companies and carriers to ensure the maximum flexibility for customers, meaning that booking a parcel UK pick up service gives customers the freedom to fit their logistical needs around their schedule - whatever the required service. When an order is placed, the contract and payment is recognised by Parcel2Go and their customer service team is available 24 hours every day in case of any issues or concerns.
Complaints, Compliments and Tips for Parcel2Go
Have you ever used Parcel2Go before? If so, we would love to hear from you. How was your experience with this company? Did you find that the delivery was prompt? Did you find communicating with customer service to be easy and efficient? Did you parcel arrive undamaged? Would you recommend Parcel2Go to a friend? Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not.
Will Parcel2Go deliver your parcel efficiently at no extra cost? Read customer reviews about their delivery service, courier service and import services for parcels.
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Categories Parcel2Go
Services | Postal Services Reviews & Experiences
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Letzte aktualisierung: April 2025
Review with most votes
VERY GOOD
I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the pa... Read onBy: caffeinelover