Parcel2Go Reviews

: 48
29% Would buy here again

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L
Lesley Obrien
AMAZING SERVICE I couldn’t believe the price, compared to other services it seemed too low! The parcel (21kilos) was picked up exactly on time and delivered to address in USA 4 days later. Next t...Read on
J
Julie Wright
No negatives at all. Price was a fraction of what it would be via PF website. Took large parcel to post office on Wednesday afternoon and it was delivered Friday morning. The booking was easy to do...Read on
I
Irffan hussain
Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time. Courier and logistics are quite similar operation Important ...Read on
C
Chantal Izquierdo
On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect...Read on
V
Valdemaras
My claim was aproved because parcel was lost, credit note sent and refunded just shipping cost, no refund for lost goods, do not trust this company, do not recommend 0 starsRead on

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    Parcel to USA

    AMAZING SERVICE I couldn’t believe the price, compared to other services it seemed too low! The parcel (21kilos) was picked up exactly on time and delivered to address in USA 4 days later. Next time I will pack better though as customs made a mess of the box and slit open the plastic bags inside containing clothes. Otherwise perfect service and only cost £85 plus full insurance amount, which was optional. Nearly the same as an extra case on a plane journey, but delivered door to door. I CANNOT RECOMMEND THIS SERVICE HIGHLY ENOUGH.

    Why do you keep sending the same review, are you writing fraudulent reviews?

    Total .... This company have so many fake positive reviews! They truly are the worst courier firm I’ve ever used.


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    Sending parcel via Parcel Force

    No negatives at all. Price was a fraction of what it would be via PF website. Took large parcel to post office on Wednesday afternoon and it was delivered Friday morning. The booking was easy to do, website clear to follow and labels came through quickly for me to print. I'm very pleased with the service indeed.

    I sent the package from the UK to CZ on March 3. I was told in a week that the package was lost. Exactly a month later, the package was found on April 10 and sent back to my address. Next week I asked when the package would come back. I was told that on March 30, the package was delivered (nonsense). After communication, the package was reported as lost again. Re-recording receipts for insurance, etc. After 2 days, I was told that the package was found (yes really, it's not a joke). After two months, I don't have a package, money, nothing. The company does not respond to emails, reluctance. The worst experience in life with a company. Don't take it!


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    Not new concept,but services is good

    Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time.
    Courier and logistics are quite similar operation
    Important thing is timely and intact delivery.
    P2G is a time bond services .At least in my point of views.

    Sent a parcel internationally through their DPD courier service which was then being held at the local depot. Parcel2GO's costumer service was awful. The Talk Operator assistants gave me automated (copy and pasted) responses and basically told me 'There was nothing they could do.' 5 weeks later (when it was suppose to be a 5-7 day delivery) I am still being told to wait as it 'should' be delivered today. Absolute joke, still waiting.


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    DPD CLASSIC INTERNATIONAL

    On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect though tHe content was fragile, I could not be happpier. Thank you so much to P2G and DPD.


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    Delivery service

    My claim was aproved because parcel was lost, credit note sent and refunded just shipping cost, no refund for lost goods, do not trust this company, do not recommend 0 stars


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    Parcel collection

    If I could give no stars, I would. I paid for a heavy parcel to be collected. On 6 separate occasions I jhad to stay in when they said they were coming. Had to re-book collection 4 times. They even had the cheek to say that the parcel wasn't ready for collection. It had been ready for nearly a week.
    The final icing on the cake was being told they were going to charge us extra because it wasn't packaged properly, even though we sent it back in exactly the packaging it arrived in. Tried complaining, absolutely useless!


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    VERY GOOD

    I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the packaging. I always take a photo of my items before sending incase of mishaps! Great service.


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    parcel to dublin from UK

    Excellent service, parcel arrived within 48 hours sending. So pleased with the service, will definitely use again!


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    International parcel service

    P2G114425256
    Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day.
    2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc.
    DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.


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    24 hr collect delivery

    collection never happened - no reason given - uninterested in complaint 7 days for refund AVOID AT ALL COSTS!


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    Parcel collection and delivery

    Really poor service. Ordered and paid for a collection. Driver never showed up on confirmed date. Took 60 mins to chat online to an agent only to be told "sorry, we can't let customers know when a collection fails". Absolutely appalling service!!


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    Parcel delivery

    1. I entered into a contract with P2G to deliver a package .
    2. The package was covered for £20 compensation.
    3. P2G failed to deliver the package to the correct address.
    4. P2G asked for information that is contrary to the regulations of GDPR. Copy signature of person accepting delivery.Difficult when I have no idea where they delivered the parcel. Then they ask for copy of my bank statement to prove the item was paid for. Do they think I send empty packages in the hope they loose them so i can claim
    5. My customer is not willing for me to provide the bank transaction showing their details.
    5. P2G in my opinion is in breach of contract.
    DO NOT THINK YOU ARE COVERED FOR COMPENSATION WHEN P2G FAIL TO DELIVER/DAMAGE PARCEL.
    They will use delaying tactics, ignore you and now even say without bank statements reject your legitimate claim.
    Think carefully before buying a service from these.


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    parcel2go

    Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently some of my parcels have not been delivered. When I have reported them to Parcel2go they have sent me a quick email to say that your parcel has been found and it is on it's way to the customer and close the case so that I cannot put a claim in. Weeks later my customers are still waiting for the parcels to arrive. Parcel2go won't re open the case/s or answer any emails and I cannot contact them by phone. I have customers who want refunds for items that hadn't been delivered and I don't have a hope in ... of getting any compensation. I am now hundreds of pounds out of pocket. I had been using Parcel2go for almost a year, sending on average 6 - 8 parcels a weeks. However the customer service is so appalling that I will go back the good old Royal mail.


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    Parcel Delivery

    If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.


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    Delivery service

    Booked a delivery of an expensive item,paid extra for insurance. They failed to mention at time of booking that I needed to include an eBay code but there was nowhere to enter the code and no mention of it anywhere on their website. The result of this was that they could not deliver item so returned it to me in a damaged condition. They also just left it on my door step in full view. A parcel insured for £300! I tried to make a claim against them and was fed a constant stream of excuses. Need less to say I'm.still.waiting for a refund of the £27 I paid to send this parcel. I consider it a breach of contract on their behalf. They have no contact number but hide behind a computerised live chat service. Very poor company with no concern for customer service


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    sending

    Prices is ok
    drop off is fairly easy
    BUT...if they lose your parcel you have BIG trouble.
    Impossible to speak to a human, live chat is all but useless and sends you in circles.
    They of course farm your parcel out to other couriers, in my case it was Hermes, whose help line is not worth bothering with, live chat line, that can not answer a relevant question. Again no human contact.
    Just so frustrating.......Go Post Office
    Could not give 0 stars for service or delivery !!!!


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    Shipping

    After dealing with this company for over 3 years I'm astonished how their business model has gotten worse rather than better. They are great when things go right, but the worst company I have ever dealt with as soon as an issue arises. Only ever available via live chat, and also a 24-48 hour wait for a response, even for a small query. This usually results in further 24-48 hour waits over and over...you'll get fed up before they do! First ever negative review I have ever had to leave.


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