Fragrance Avenue4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
Featured Reviews
Reviews (4)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Birthday buy gone quiet
It was a weird few weeks — I ordered a Creed bottle as a birthday treat for my partner in mid‑September and then the whole thing fizzled out. Website showed delivery late September, I waited, phoned and emailed a few times; only one reply said there was a warehouse delay. No tracking link ever appeared, no courier named. Then I saw the company marked as liquidated on Gov.uk and felt properly uneasy — how were they still taking orders? I’ve put a dispute through my bank and, honestly, that’s the bit I’m relieved about. Wouldn’t risk ordering from them again.
Thought it was sorted — then silence
no replacement, no tracking, and customer service has gone quiet. They admitted the item was lost but then stopped replying. I’ve reported it to trading standards and I’m not letting it slide. If you care about reliable follow-up, I’d give this place a miss until they fix customer care.
Almost lost out, glad I pushed
no tracking, phones not picked up, emails that seemed to vanish. It turned into a weekend job chasing them — repeated emails, flagging things up on review sites and eventually ringing my card company. Turns out they trade under a couple of different names, which only made things messier. I did get a refund, finally, but only after being annoyingly persistent (and yes, a bit stressed). So I’m relieved and grateful the bank helped and I didn’t lose out, but the delivery never happened and customer service was basically non-existent until pressure was applied. If you need something quickly because of pain or a move, don’t rely on this one. Handy to know in future, but inconvenient and too much hassle for what I needed.
Late arrival, does help
Not brilliant, but it worked out in the end. I needed a memory-foam topper after waking up for weeks with a sore lower back, so I ordered on 22 March. By early April I was fed up — on 5 April they said it was 'on its way' but nothing arrived, emails went unanswered and the phone was a dead end. I thought I'd lost the money and was about to open a dispute. Then, about two weeks later the parcel finally turned up. It wasn't perfect — packing scuffed, timing rubbish — but the topper does what I wanted. Service slow, communication poor, yet my back feels better.
About Fragrance Avenue
Fragrance Avenue is a retailer focused on fragrance products, including perfumes and related scented items. It serves consumers looking for personal fragrances for everyday wear and gifting. The business operates under the name Fragrance Avenue and offers a range of scents across different fragrance categories.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Fragrance Avenue
Online shopping | Cosmetics & Personal Care Reviews & Experiences
Page Statistics
Last update: June 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Almost lost out, glad I pushed
no tracking, phones not picked up, emails that seemed to vanish. It turned into a weekend job chasing them — repeated emails, flagging things up on review sites and eventually r... Read onBy: leanne