All reviews of Anthony Copley
Review about: YourRepair
YourRepair Home plan
Rip off merchants.
I went with this company in October 2018, as they seemed to cover the same things as British Gas but cheaper. How wrong I was. They wouldn't do a service until August this year, 2019 which I've just had, which means it was 9 months late and it's a new boiler. I just hope that doesn't affect my warranty. I had a problem with a valve rattling which I didn't report as it wasn't urgent and I thought I might as well wait until they come to do the service. I'm now told it's not covered as I didn't report it straight away, and they only cover emergencies which is not what all their advertising and their details say, and I have the complete cover package. They are supposed to cover all repairs. I've also been told that I have to continue to pay for the cover or they will send debt collectors round. They can do what they want, I wont by paying them another penny, the direct debit is cancelled.
Would advise anyone thinking of going with this company to read all terms and conditions thoroughly, you're not getting what you think.Review about: YourRepair
Landlord boiler cover
Great when I ordered seemed ok. But when I had a claim oh no chance. Agree with the previous review worst ever landlord cover.
If you are reading this and a Landlord just don't take out this cover ! be beware of the 24 hour clause and how they use it against you. The Tenant reported an occasional issue with the shower which has been recently installed on 1st July Hot water every where else in the house assumed it was the shower we had just installed. ( Who wouldn't) The chap that installed it was on holiday the tenants were ok to wait as it did not happen every time. He came , First time could not reproduce the fault . second visit managed to re-produce it and identified the boiler issue. Logged a claim ... rejected.... due to timeframe .... no idea what this meant called up and they explained that I did not report within 24 hours of the fault occurring. explained that we had logged it within 24 hours from the boiler being diagnosed as the issue. ..... no the timing is from 1st July ! claim rejected. Logged a complaint .... don't bother you are wasting your time. I Asked why would I log a call on the shower when they did not cover it and they explained if I had they would have rejected that too !!! Explained I logged it within the time period from knowing it was a boiler issue No No No 24 hours .... in contract 24 hours was the reply... . went in circles, canceled the cover today.
If a tenant does not report the fault or you go through and agency you could report it outside the 24 hours .... this will be a rejected claim.I whole heartedly sympathise with your predicament. I found their attitude towards our situation hard-faced and totally uncaring. They appear to be well rehearsed in arguing with customers who simply want what they have paid for. It seems clear that they take your money and bat you off when there is any sign of them having to foot a bill!
Review about: YourRepair
Boiler cover
Terrible company! In our opinion... A one-man-band that uses bogus T&Cs to avoid their contractual obligations. Cant get our annual boiler service he doesn't want to pay for it! Squirmy, slippery, specious...... to be avoided absolutely!
Check this guy out. Adam Fryer......owner/controller/ customer service manager/CEO / front line salesman.......Fur coat no knickers. They look good on the website but don't be deceived.
Yes, tricks and traps seems to be their method. What you did is perfectly logical and they should have fixed the rattle under the terms of their cover.