All reviews of david alexander
Review about: Gousto
not worth the hassle
Don't bother with this company. The premise is that your order meals and the ingredients arrive on a nominated day for you to make the meals. Problems arise when the box doesn't arrive. Mine was delivered to the wrong address and the company's response was that they would refund me the cost of the box (this is actually a legal obligation under Consumer Law, where you are not obliged to pay for goods or services not received) and give me some discount on a future order (risk the same experience again?)... never mind the fact that I had no food delivered for the week ahead. Their solution was that I could reorder it and it would take another 4 days to arrive. Presumably, there is no possibility of actually trying to remedy the inconvenience but replacing the lost order within 24 hours.Chose instead to cancel my membership and return to the supermarket. Would advise you not to rely on them to provide your meals.