All reviews of Iain Gilmour
Review about: Slapiton
Guerlain Mitsouko and Guerlain Allegoria Bianca perfumes
I ordered 2 items in good time for Christmas. I paid for them and received an email confirming despatch. Only 1 item arrived and so I queried it only to be told that only 1 item had been sent because the other item was damaged and was not sent. I still haven't been given an explanation for the fact that an email had said it had been despatched when it now seems it hadn't! Although a refund for the missing item was processed the fact that I was not told about the missing item meant I was still expecting both items to arrive. Slapiton claim an email should have been sent to me but it wasn’t and, when asked to provide details of when it was sent, didn’t reply at all. Slapiton have been highly negligent and, to be frank, unhelpful. They don't answer their phone after 4pm weekdays and not at all at weekends.
Because I had not been sent my entire order I returned the part order for a refund, being assured by Sophie that I would be refunded IN FULL. I have now been told by Sophie that they will not refund the postage costs that I incurred, a complete reversal on what I had been promised. I do not know if Sophie is the owner of the company but she has proven herself dishonest and deceitful.
Be warned, this company and its people behave in a dishonest manner. If you buy something, it may not arrive, it may not be what you ordered or it may be damaged. Understand that you may not get a refund of all your costs, leaving you out of pocket. They are cheats. There are other reviews on this and other websites that say the same thing. I wish I'd read them before ordering!
Do not use under any circumstances unless you have money to throw away.