All reviews of Janine Dale
Review about: AXA Home Insurance
Axa (Tesco Home ins) Buildings/Contents Insurance Dreadful, Emergency Service Even Worse
I had a radiator burst in my bedroom which caused water damage through the ceiling into my lounge. The emergency service took over 6 hours to arrive. The company were incompetent and drained my system via a price of garden hose from the top of my boiled. They leaked water into the boiler causing various parts to break including the pcb board they also broke a valve by the tank. Axa emergency left myself and my children one of which is disabled and classed as vulnerable without hot water and heating for over 5 weeks leaving us to live/keep warm in one room. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. The claim for the water damage was just as bad dealing with rude incompetent staff having to argue and fight for every item which has been damaged/claimed for. DO NOT INSURER YOU PROPERTY WITH TESCOS BANK(AXA UNDERWRITERS). I had every add on and extra and I was told that a massive deduction would be taken off my carpet settlement if I didn’t go with the person they get a massive percent off with. I broke my glasses whilst emptying buckets/pans of water coming from the burst radiator I stumbled back nocked my glasses off my bed and and accidentally trod on them. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. Clearly I should not have tried to stop more water damage happening and just left the radiator water to flow for the 6 plus hours it took the incompetent emergency engineer to arrive. I could go on an on about this claim and how badly it is/has been handled but I won’t. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. I should give zero stars for everything.