All reviews of Lee Gelderd
Review about: Restyle Fitness
Power plate
Web ordering was easy and simple, pricing all seems ok for ‘display’ equipment and they are really good at taking your money before products are even dispatched. Watch out for total misuse of the terms and conditions and for terrible customer service thereafter! A £99 machine that they refused to deliver cost £60 to put back in stock. We have lived in our property for over 6 years and had a running machine, ride on lawn mower, a full kitchen, sofas and many white goods delivered with no issue, yet these clowns could not deliver a small vibration plate. Well done on the worst online experience I have ever experienced, you have put me off ordering from small independents, i will stick to proper retailers who know what they are doing.
Thank you for your review. We did not refuse to delivery, our couriers attemped delivery, however we weren't notified about narrow lane with over hanging trees leading to the property prior to order. It does state in our delivery terms regarding restricted access, these terms were accepted at time of delivery by ticking the box on our website. We did give the option to collect the item, however we didn't get any repsonse regarding this from both phone number and email address which were given at time of order. These were the only means we had to contact you on. Finally, the £59.99 was not to put the item back into stock, it was to cover costs we incured for this failed delivery from our couriers.