All reviews of M Perry
Review about: EcoHive
Supposed to have free storage heaters installed under a Government Heating Scheme
I have waited over a year for the storage heaters to be fitted but have been fobbed off again and again.
My wife and I have been served perfectly by this company they turned up when they said giving us an hour’s notice they were very friendly efficient and clean when they left they even took the empty cans of the drinks we gave them so we didn’t have to touch them first class service
I would really like to give Ecohive a good review,sadly this is not posdible, we applied to Ecohive back in July for the heaters, after giving all the proof they asked for we were told we did qualify. We had an email to say we were booked in asking for our landlords permission, this was given. A man came and surveyed the loft, drilled holes in the walls outside and said the loft would be insulated and the walls would be done. 23/7/220 two came to do the loft, look at the loft and said they could not do this as the loft was boarded over but we had good insulation so would get out heaters. Since then we have heard nothing and have sent emails several times and got no response at all.. We now have 25 year old heaters and apparently have no chance of getting new ones. Terrible people to deal with have tried to apply to another supplier but think they would not accept us as we were signed up to Ecohive. Do not go with this company or you could be stuck.
Hi Patricia
Firstly id like to apologize for your experience so far that is not the way we do things here at EcoHive. due to Covid 19 we are running on skeleton staff for both installs and admin mostly who are still working from home. We are still trying to catch up from the initial national lockdown and we are following all the required guidelines to ensure everyone safety unfortunately this is meant a hold on some installs.
I have tried calling you a few times to try and book you in for your heating install but had no luck getting through to you.
I would very much like to get you booked in as soon as possible, I will email you today.
Hope all is well
Kind RegardsI would swear, but know I can’t. Eco hive have conned many ppl.
By telling them it will Cut their bill by 40% when actually it goes up four times.
They’re not fit for purpose.
They have scorch marks on this very worrying so I can’t use them.
They use for stairs and I’m asthmatic should never have them in the first place.
I was never given a survey just came and fitted them quickly left quickly.
Now I’m left with heaters I cannot use it too expensive and when I try and get eco-and Elnur to help they don’t call you back or don’t return your emails they say they will but they don’t.
Matt at Elinore said it was something I was doing and something to do with the element inside it is absolute lies!
I know it’s free but it’s not really at the end of the day when you’re paying for more for your heating then you should!
Taking this up with my local MP
From the responses I was saying I’m not the only one that’s having problems with them the people that have had them fitted in the summer will sadly find out in the winter how expensive these heaters are.
Disgusted by this company disgusted by elnur.One of the heaters has now stopped working, I'm just in the process of trying to rectify it through Ecohive. However after reading the reviews, I'm beginning to wonder if the problem will be solved! I think if everyone made a complaint to BBC watchdog and bring the company to the masses we might get somewhere. I am concerned as winter is coming and it is meant to be a cold one this year and they do seem so expensive to run.
Hi Mary,
I am sorry you feel like you have been fobbed off, however we did visit your property with the intention of installing Storage Heaters under the ECO3 scheme, however your current heating system is not currently covered through the scheme, we only found this out on the visit to your property by the installers. We are looking at alternative solutions and we will be in touch as soon as possible. Again apologies for the delay, but rest assured we are working on a solution for you.