All reviews of Michael Sandes
Review about: Post Office Broadband
Post Office Broadband ADSL
I bought the cheapest ADSL basic package which was a mistake on reflection.
The main problem is the ancient cheap and nasty WiFi router. It uses the 802.11 b/g/n protocol which was superceded by 802.11 ac in December 2013 nearly seven years ago. It is also not dual-band and utilises only the 2.4 GHz band.
As a result my Canon WiFi printer could not be found on the network, my Chromecast plugged into the TV was very erratic and unreliable and WiFi coverage in the upstairs rooms was very patchy.
My many complaints to the ISP were either ignored or responded to by standard unhelpful emails. Eventually after writing a very strongly-worded email to them, I got a telephone response and a BT Openreach technician was despatched to check the line. He found nothing of any consequence.
Ultimately the Post Office agreed to compensate me £30 and agreed to waive the early cancellation fee.
Once I had switched to another ISP all of these problems magically dissappeared.