Post Office Broadband Reviews
Reviews (5)
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Post Office Broadband ADSL
I bought the cheapest ADSL basic package which was a mistake on reflection.
The main problem is the ancient cheap and nasty WiFi router. It uses the 802.11 b/g/n protocol which was superceded by 802.11 ac in December 2013 nearly seven years ago. It is also not dual-band and utilises only the 2.4 GHz band.
As a result my Canon WiFi printer could not be found on the network, my Chromecast plugged into the TV was very erratic and unreliable and WiFi coverage in the upstairs rooms was very patchy.
My many complaints to the ISP were either ignored or responded to by standard unhelpful emails. Eventually after writing a very strongly-worded email to them, I got a telephone response and a BT Openreach technician was despatched to check the line. He found nothing of any consequence.
Ultimately the Post Office agreed to compensate me £30 and agreed to waive the early cancellation fee.
Once I had switched to another ISP all of these problems magically dissappeared.Good
I planned to get life insurance. The post office did the really good job. i really liked that they really understand the meaning of life insurance and how much it is important for a personal life. i really amazed that they are offering so much option in life insurance that made my life so much easier.their conditions and rules are really good, i am sure that i never had so many good options and experience here.
Broadband
Soo slow. Between 4-6mb. Started switching the router off at night and dropped to 1.5! Issues of dropping out. Customer service just finds another way to delay a fix. After one contact, though, it went up to 10mb. Dropped back down within 2 days though.
AVOID.broadband
terrible service. never have i had such slow service. paying for 15m barely get 5, if im lucky. customer service where pretty usless too.
Broadband
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.
