Post Office Broadband

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Post Office Broadband

22% Would buy here again

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Spotlight: What are our customers saying?

M
Michael Sandes
I bought the cheapest ADSL basic package which was a mistake on reflection. The main problem is the ancient cheap and nasty WiFi router. It uses the 802.11 b/g/n protocol which was superceded by ...Read on
R
Robin
I planned to get life insurance. The post office did the really good job. i really liked that they really understand the meaning of life insurance and how much it is important for a personal life. ...Read on
M
Monica Cabrita
After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work. Each time me ...Read on
J
john
Awful. Service broke down 4 times in 9 months - terminated contract early. Multiple complaints filed. Technical staff obnoxious and borderline abusive. The worst company I have ever had the misfort...Read on
P
Pippa
Soo slow. Between 4-6mb. Started switching the router off at night and dropped to 1.5! Issues of dropping out. Customer service just finds another way to delay a fix. After one contact, though, it ...Read on

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    Post Office Broadband ADSL

    I bought the cheapest ADSL basic package which was a mistake on reflection.
    The main problem is the ancient cheap and nasty WiFi router. It uses the 802.11 b/g/n protocol which was superceded by 802.11 ac in December 2013 nearly seven years ago. It is also not dual-band and utilises only the 2.4 GHz band.
    As a result my Canon WiFi printer could not be found on the network, my Chromecast plugged into the TV was very erratic and unreliable and WiFi coverage in the upstairs rooms was very patchy.
    My many complaints to the ISP were either ignored or responded to by standard unhelpful emails. Eventually after writing a very strongly-worded email to them, I got a telephone response and a BT Openreach technician was despatched to check the line. He found nothing of any consequence.
    Ultimately the Post Office agreed to compensate me £30 and agreed to waive the early cancellation fee.
    Once I had switched to another ISP all of these problems magically dissappeared.

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    Good

    I planned to get life insurance. The post office did the really good job. i really liked that they really understand the meaning of life insurance and how much it is important for a personal life. i really amazed that they are offering so much option in life insurance that made my life so much easier.their conditions and rules are really good, i am sure that i never had so many good options and experience here.


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    Broadband Issues with no solutions

    After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work.
    Each time me and my flatmate contacted the customer services department trying to get a solution, the answer they gave us is " We cannot help you out " without even check what was the issue.
    Last month( after trying to get it during at least half year), the company sent an engineer to check the speed and the router, who confirmed us Router should be changed due to the device has more than 4 years and the issue could come from it.
    The next day, after his explanation, we contacted Post office to ask for a new router. They refuse to replace it due to they did not have any evidence of router issue, lying to us because engineer confirmed he will pass the information to them.

    We are changing provider because is unacceptable the behavior this company has with their clients , not caring AT ALL about issues could be easy fixed and not accepting to provide any kind of compensation regarding the issues we are having for more than 7 months.


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    ADSL Internet

    Awful. Service broke down 4 times in 9 months - terminated contract early. Multiple complaints filed. Technical staff obnoxious and borderline abusive. The worst company I have ever had the misfortune of dealing with. Avoid.


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    Broadband

    Soo slow. Between 4-6mb. Started switching the router off at night and dropped to 1.5! Issues of dropping out. Customer service just finds another way to delay a fix. After one contact, though, it went up to 10mb. Dropped back down within 2 days though.
    AVOID.


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    Broadband

    Since I switched in January this year from Plusnet I have had nothing but trouble. I originally paid for their deal of £15.90 but two weeks in and numerous times with no internet connection at all and several calls to the customer service department, they advised that I had to move to fibre as this would solve the problem - if I left I would be penalised with an early termination fee (amount unknown). I am now on week one of fibre, I cant connect to one of the TV's in the house so purchased an extender which apparently post office don't support and block. My last call to them was one of a promise that they would ring me back with an engineers appointment on Sat but true to form there has been no phone call. The dread of sitting on the phone to customer service again for over an hour fills me dread and I am still in month one of my contract. Another issue that they don't tell you in the small print is that they don't support wireless printing at all regardless of package!!!


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    broadband

    This is the worst boardband i have ever experienced. Pay for 15mg on a good day (not that often) i get 7. I have also never knoiwn a service to go down so often. AVOID. AVOID. AVOID.


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    broadband

    terrible service. never have i had such slow service. paying for 15m barely get 5, if im lucky. customer service where pretty usless too.


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    Broadband

    Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
    Just save yourself the hassle and use a company which knows its backside from its elbow.


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Post Office Broadband

The phone is one of the most easy ways to reach someone. Writings like emails, text messages and letters does not always come across as you intend to and sometimes there’s nothing better than to have a direct reply or just to hear the other’s voice. But in order to be able to make a phone call, you will need a mobile and a provider that gives you access to the broadband network. One of the companies that does that is Post Office Broadband. But what kind of telephone connection do they offer? And what is their customer service department like? Are the people that work there friendly and helpful? The best way to find that out is by reading customer reviews of customers that are already connected to Post Office Broadband or have been so in the past. Their reviews can help you to decide if Post Office Broadband might provide the right kind of mobile phone service for you.

About Post Office Broadband
Post Office Broadband, also known as Post Office Home Phone, is a company that offers landline phone connections. Their phone services include unlimited calls to UK landline numbers and free weekend calls to all UK landlines. In case you often make calls to other countries, their international saver options offers unlimited calls to Post Office’s top 40 countries and 50% off on all the calls that you make to other countries. And they provide you with free caller display so you will already know who is calling you before you decide to answer the phone (or ignore it, of course. Your choice). Because changing your phone number can be quite a hassle they provide the option to keep your own phone number. That way you won’t have to inform everyone that you have a new pjone number and won’t miss any phone calls because they dialed your old number. Besides home phone services they also offer unlimited broadband.

 

Services of Post Office Broadband
You can get home phone by filling in some personal details on their website. If you do, Post Office Home Phone will send you a welcome pack with everything you need to get started. You can pay at once, but you can also pay your bill via cash or direct debit. And if needed, they can of course be contacted. They provide you with a phone number that you can call to.

Complaints, Compliments and Tips for Post Office Broadband
Do you already call via Post Office Broadband? In that case, we from BritainReviews would like to know all about your experience. Do they offer good telephone reception, or do your calls often don’t get through? Do you often encounter technical difficulties? And what does Post Office Broadband do if you try to get them to help you out? Please let us know via a customer review. Your review can help others to find out what kind of company Post Office Broadband really is. That way they can make an informed decision to choose for Post Office Broadband or not.

Does Post Office Broadband offer good phone reception? And good customer service? Read all about this home phone and landline provider.

Key points to consider when choosing a telecom provider

There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:

Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business. 

Offers and support -  check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in. 

Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one. 

Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into: