All reviews of Monique rossi
Review about: Dell
Dell Inspiron
We bought a Dell Inspiron 15 at a cost of over £900 for my son going to university from a high street retailer in the UK which came with 2 years warranty. Unfortunately, the laptop started making very bad noises, heating up and battery not lasting more than 2/3 hours max. My son came back from uni late Dec and we contacted Dell which refused to carry out any repairs unless paid for which we agreed to (£150 cost of engineer visit). This was very disappointing as we were only 2 weeks out of warranty. What made things worse is the fact that the technical support team only recommended part of the repairs to be carried out and when the engineer came, we were told that the battery also needs replacing which now they claim will not be available until mid Jan, which is too late as my son is heading back to uni before then. I appreciate that every company has procedures in place but my experience with the technical support team has been very frustrating with poor customer service. If the operator gave the right advice in the first place, we would have had all the repairs done by now. I will certainly not be purchasing another Dell product again.