All reviews of Mrs carol Hackney
Review about: Jet2holidays
Jet 2 holiday at the princessa playa menorca
We travelled on June 14th to the Princessa Playa in Menorca. We have been to this Hotel many years and with Jet for the past 4 years. On arriving in Mahon when we picked up our suitcase we noticed that it was very very dirty. It looked like it had been left on the floor in the pooring rain.
We had to rush to the coach and when we got to the hotel and further inspected the case it had no lock on it and where the lock had been was ripped.We managed to open the case and some of the clothes were wet.
I phoned the help line and they told me that the representitive would contact me.
Amy Hudson from Jet 2 phoned me and arranged to come to see the case the next day. She took photographs and phoned her manager but was first of all told that we should have reported it at the airport but as we explained we did not see the extent of the damage at first. Amy was wonderful and very concerned about me as I had a heart attack last year and was told to avoid stress.
She came back to us later with good news that if we bought a new case Jet 2 would emburse us with the money.
Amy continued to see us throughout our holiday and I want to say thankyou to her. We are in our 60s and have travelled many times and met many reps but Amy has been our best. So THANKS AGAIN AMY. Carol Hackney