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Review about: Slapiton
Really Poor Service
I would say that this company has borderline stolen money from me. I ordered two perfumes for my wife an an aftershave for myself on 31/07/2018. I recieved the aftershave and one of the perfumes but not the second perfume on 03/08/2018.
I sent an email on 03/08/2018 asking for an update on the missing item, i recieved a reply from Sophie stating that it was sent out that day and i should recieve it in a couple of days. A couple of days go by and nothing so i decide to call them. The person on the phone states that it will take another couple of days, which i reluctantly accept as a response.
Forward to 10/08/2018 and still nothing, i email the company back and request a refund as it is clearly not going to arrive and i recieve a reply stating that the parcel has been awaiting collection and a redelivery has been requested for the following Tuesday.
I called them again on 15/08/2018 and was told that the item will be tracked again and i will get an email. Well suprise suprise....nothing. It is now 18/08/2018 and what should have been a gifdt for my wife and our anniversary has turned into an absolute annoyance.
I really think this company is a one man band or a husband/wife team working out of a garage as there is an absolute lack of Customer Service.
I will be giving it until 31/08/2018 which will be a month before going to trading standards and registering a complaint.