All reviews of Tim deGavre
Review about: H.S. Johnson
Garmin Watch
Just a terrible customer experience. We returned a watch within 30 days, and they refused us any refund or exchange. The owner Mr Mason is also rude and combative and frankly the worst customer experience I have had. I would strongly advise you to stay away from this retailer. I bought this watch for my wife for her birthday and she tried it out to see if she liked it. She decided she did not like it. The watch was in excellent condition when we returned it within 30 days. This retailer frankly ruined my wife’s birthday by forcing her to accept a watch that she does not want. If you think you may want to return your item (for any reason), do NOT buy from this retailer! They are completely inflexible, unreasonable and unpleasant. I can’t believe that anyone would treat a customer like this in this day and age.
The customer returned a watch outside the 30 day period but we would have still accepted it however his wife had worn the watch extensively, the strap was incredibly used so was therefore no longer able to be returned for a refund, this is pretty standard retail policy. Would you wear clothes for 30 days then expect to return for a full refund ?
As for the rude message we said "We have received your Garmin watch back today that you have stated is for a refund, however, the item is very clearly used and therefore a refund would not be available." if that is rude then we apologise.
Regards