H.S. Johnson

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H.S. Johnson

50% Would buy here again

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Spotlight: What are our customers saying?

J
Johnny
I really like the collection of watches. i am very satisfied with the services and delivery as i got on correct time without getting even one minute late. CoolRead on
M
michael parker
Fantastic company and the best prices fir sure, stunning watches , well done guys ....Read on
T
Tim deGavre
Just a terrible customer experience. We returned a watch within 30 days, and they refused us any refund or exchange. The owner Mr Mason is also rude and combative and frankly the worst customer e...Read on
N
Natalia
Be aware -very rude owner Steve Mason. He doesn't want to deal with a problem, he was rude over the phone and hang up during conversation, the item I purchased £995 watch was not as described- now ...Read on

All reviews (4)

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    Would buy here again
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    Beuatiful

    I really like the collection of watches. i am very satisfied with the services and delivery as i got on correct time without getting even one minute late. Cool

    Many thanks for your review, appreciated.


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    Would buy here again
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    Excellent

    Fantastic company and the best prices fir sure, stunning watches , well done guys ....

    Cheers Michael.


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    Garmin Watch

    Just a terrible customer experience. We returned a watch within 30 days, and they refused us any refund or exchange. The owner Mr Mason is also rude and combative and frankly the worst customer experience I have had. I would strongly advise you to stay away from this retailer. I bought this watch for my wife for her birthday and she tried it out to see if she liked it. She decided she did not like it. The watch was in excellent condition when we returned it within 30 days. This retailer frankly ruined my wife’s birthday by forcing her to accept a watch that she does not want. If you think you may want to return your item (for any reason), do NOT buy from this retailer! They are completely inflexible, unreasonable and unpleasant. I can’t believe that anyone would treat a customer like this in this day and age.

    The customer returned a watch outside the 30 day period but we would have still accepted it however his wife had worn the watch extensively, the strap was incredibly used so was therefore no longer able to be returned for a refund, this is pretty standard retail policy. Would you wear clothes for 30 days then expect to return for a full refund ?

    As for the rude message we said "We have received your Garmin watch back today that you have stated is for a refund, however, the item is very clearly used and therefore a refund would not be available." if that is rude then we apologise.

    Regards


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    AVOID!!!

    Be aware -very rude owner Steve Mason. He doesn't want to deal with a problem, he was rude over the phone and hang up during conversation, the item I purchased £995 watch was not as described- now taking this case to ombudsman. DO NOT DEAL WITH THIS SUPPLIER AT ANY CIRCUMSTANCES

    The item crown was removed at dispatch to make sure the item works before dispatch, experience has shown our customers prefer to receive working watches rather than a piece of plastic masking a broken watch, the item worked 100% and was 100% brand new, in fact it was still shrink wrapped at time of dispatch, for reference not all manufactures even use crown stoppers. You have been told this at least half a dozen times. NO ISSUE.

    The colour is correct, it was the item that was ordered, correct colour and correct model no. NO ISSUE.

    The watch fits me and i am 23 stone. NO ISSUE other than it didn't fit your husband.

    I categorically reiterate you spoke with my member of staff, presumably i am now a liar too ?

    Your husband is English and we spoke to him on the phone and in the shop too, there was no miscommunication taking place, please do not try and say there was.

    I look forward to discussing the situation with Maurice Lacroix, thanks for bringing it to there attention, it will be nice for them to hear about situations retailers face.

    Not sure what stopped the thread is referring to, i simply stopped answering your emails as the item has been refunded in full and the matter is over, the constant back and forth is/was accomplishing nothing.

    As i am the owner of the business you have already made your complaint and it has been rejected 100% on the grounds you have zero to complain about as no error occurred, any "rude" behavior you experienced is a result of your own behavior, if asking you to leave repeatedly and then threatening to call the police to get you to do so is classed as rude ? if you wish to contact an ombudsman that is your right although i fail to see for what, but this is up to you to facilitate and nothing to do with us.

    To clarify i said "If you continue with the slanderous inaccurate comments and threats of blackmail we will have to take legal action i'm afraid" which is still the case.


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H.S. Johnson

Clothing can look great in itself, but you can adorn your outfit with some nice jewellery. But where can you find such jewellery? Cause, not all shops offer the same quality. One shop that you might take a look at is H.S. Johnson. But what will the quality of their jewellery be? Will their watches work properly? How long will their clocks and barometers last? Will it take long for them to deliver your earrings, cufflinks or bracelets? Will their jewellery boxes be sturdy enough to contain all of your precious jewellery? And how will their customer service department respond if you have some sort of question, problem or complaint? Find some answers to these questions by reading reviews left by real customers of H.S. Johnson. Their comments, ratings, experiences, remarks and opinions can provide you with a clear view of H.S. Johnson so you can decide if this is the shop you might want to buy from.

About H.S. Johnson
H.S. Johnson is a jewellery shop. The company was founded in 1946. The company was established by watchmaker Herbert Samuel Johnson. Besides creating watches, he also repaired aircraft instruments. Right after WW II, the shop traded wartime utility tables. Johnson’s son Michael and turned the shop into a jewellery store. In their shop, you can find watches such as watch winders, men’s watches, watch storage solutions, women’s watches, fob watches, pocket watches etc. They also offer some jewellery such as rings, bracelets, bangles, pendants, earrings, cufflinks, necklaces and bracelets. You can store this jewellery in their jewellery boxes or other jewellery storage solutions. And in their clocks & barometers department, you can find mantel clocks, travel clocks, table clocks and wall clocks. Their assortment contains brands such as Braun, Leff Amsterdam, Boss Orange, Citizen, Nautica, Daniel Wellington, Panzera, Tom Hope, Disney by Ingersoll, Lorus, Versace, Welder, Royal London, Casio, U-Boat, Timex, Wolf, Calvin Klein, Kenneth Cole, Rotary, Guess, Michel Herbelin, Hot Diamonds, Elliot Brown, Harley Davidson, Tommy Hilfiger, Barbour, Smart Turnout, Emozioni and many others.


Services of H.S. Johnson
H.S. Johnson’s watches, jewellery and other items can be ordered via their website. Just select the product that you like and complete the payment instructions. H.S. Johnson’s delivery service will send the item right to your home. The shop also has a customer service that is willing to help you out whenever you have some sort of problem, question or complaint.

Complaints, Compliments and Tips for H.S. Johnson
Have you already shopped at H.S. Johnson before? Then you are the perfect person to tell us more about this jewellery supplier. What do you think of the quality of their watches? Are you satisfied with the necklace or bracelet that you received? Did it take long for their delivery service to send the earrings to your home? And in what way has their customer service ever helped you when you needed their assistance? Please write your own review and share your H.S. Johnson story so potential customers of this shop will know what to expect when they are thinking about becoming a customer themselves.

What will the quality of H.S. Johnsons watches and jewellery be? Read customer reviews about their pocket watches, earrings, clocks, barometers etc,