City Relay21 reviews
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Property management services
I live in a building where a property management company is in charge, but honestly, my experience with them hasn't been great. I've brought up a few important issues, like a faulty oven and a broken front door buzzer, both of which are safety concerns, but nothing has been fixed quickly. This has made me and the other tenants quite worried and annoyed about our safety in the building.
Short-term stay in Earls Court
My stay in Earls Court arranged by the accommodation management company was really great. The location was convenient and the host provided top-notch service. I would definitely recommend this place to any family looking for a smooth and enjoyable stay.
Responsive and professional team
The team were really responsive and professional while I was staying there. Even though the apartment wasn't quite what I had in mind, their amazing customer service more than made up for it. They were great at getting back to me quickly with any questions I had and even helped me out when I had some issues late at night. Their commitment to making sure everything went smoothly was really impressive.
High quality service experience
City Relay has really gone above and beyond for me. Dominique was so professional when they came to visit my home, it really made me feel confident in choosing to use their services. Katie was also a big help during the onboarding process - her speedy responses made me feel looked after every step of the way. I can't believe my property was booked just one day after listing it. I'm looking forward to a great partnership with City Relay in the future.
Great service from the company
I had a really great experience with the service from this company. The staff were always quick to answer my questions and help with any issues that came up. They were really helpful in sorting out any maintenance problems. I would definitely recommend their services to anyone who needs help.
Short and long term home rental management
I would definitely recommend this service to anyone thinking of renting out their home for short or long periods. The team at this company did a fantastic job managing my two-bedroom flat in London. They made sure that the flat was always occupied and took care of all the hassle of bookings, check-ins, cleaning, and everything else. It was definitely worth it.
Perfectly located apartment in Clapham Junction.
The flat in Clapham Junction was in a great spot for exploring London. It was a good experience overall. But when we got there, we had trouble getting into my city relay account using the key box number. It was pretty stressful, especially with three kids in the car. Luckily, Akim sorted it out fast. Next time, I'd recommend putting a contact phone number in the first email for quicker help in situations like that.
Rental property management service
I've just used their rental property management service and I have to say, I was really impressed. The communication was great, with updates coming in promptly and quick responses to any questions I had. Whenever tricky situations popped up with the tenants, they dealt with it effortlessly. All in all, I'm really happy with the service they offered.
Hosting property for over a year
I've been hosting my property for more than a year now and I'm really happy with how things are going! I live quite far away, so it's great that I don't have to worry about much and they handle everything really well. They're very capable and reliable, in fact, I've even entrusted them with my other property to manage. I would definitely suggest them to anyone looking for property management services!
London accommodation stay
During my recent stay in King's Cross, I found the property to be mostly okay, with a few things that could be better. The location was great, close to transport links and lots of shops and things to do. The team at City Relay were always helpful and made sure I had everything I needed for a comfy stay. However, there were some issues that didn't make my stay as good as it could have been. There weren't enough things provided for extra guests, like covers for the sofa bed, which was a bit of a hassle. The WiFi was a bit dodgy and there weren't any washcloths, which was a bit annoying. Also, the rooms got really hot in the summer as there was no air conditioning, just fans. Despite these problems, I still managed to have a good time and enjoyed exploring the local area and meeting other guests. I think there's definitely some room for improvement to make the property even better for guests in the future.
Recent stay experience
We had a really nice time during our recent stay. The person who welcomed us was so polite and helpful, they sorted out all our questions and gave us the right internet password, even though it was different from what we were told before. The host was friendly, went out of their way to help us, and was very professional - they even waited for us when we were running a bit late. The place we stayed in was right in the city centre and had everything we needed, with modern facilities. If the price is good, we would definitely think about coming back again.
Flat rental experience
The staff, especially Akim Courail Jones and his team, were really helpful whenever we needed advice. The location of the flat near Fulham Broadway underground station was handy. The flat itself had all the things we needed for cooking and sleeping, but the cleanliness of the bed sheets, particularly the dirty mattress and its cover, was quite disappointing. They really need to improve their cleanliness standards.
Great apartment and super service
I had a great time staying in the apartment, it was really cool. Tanja and Akim from City Relay were so friendly and helped us with everything. I would definitely recommend it to my friends!
My stay at a place in Finsbury Park
I recently stayed at this lovely place in Finsbury Park and it was absolutely fantastic! The apartment was really comfortable and had all the amenities we could ask for. Pawel and Akim from City Relay were so helpful and made sure we had everything we needed. Our stay went really smoothly and we had a great time!
Stay with additional facilities
The place I stayed at was even better than I thought, and it was really cool to have a garden. It was so lucky that they had a 110V-220V adapter because I ended up bringing the wrong one. But I did have a bit of trouble picking up the key because it wasn't obvious that it was inside a store.
Amazing flat near Olympia
The apartment was really near the Olympia Exhibition Center, which was ideal for our trip. It had a lovely garden outside and even a bathtub! It would have been even better if there was a TV and microwave. Akim was really helpful with messages during our stay. We're looking forward to returning next year!
Beautifully located, well-maintained flat
I really loved the hardwood floors in the room and the amazing view of the London sky from the bed! The staff, particularly Akim, were so helpful and really added to the overall experience. I would definitely recommend this place to anyone who wants a comfortable stay in the city.
Location, helpful team, great experience
My family and I just rented a property in a great spot in London recently. Being in the Belgravia area was so handy, it was easy to get to everything we needed during our stay. The team at the accommodation management company we used were really helpful and quick to respond. Any questions or worries I had were sorted out straight away, which made the whole experience really easy and hassle-free. I've had bad experiences with unhelpful customer service before, but City Relay went above and beyond. If I ever come back to the city, I'd definitely use their services again without any hesitation.
Housing assistance expertise
As someone who has come back to London after being away for so long, I found the housing system to be quite unfamiliar and intimidating. Luckily, the people at City Relay were really helpful and provided me with lots of guidance and support, especially Laura Maigret, the Property Manager. Laura's expertise and experience were clear in every interaction, which really helped make my time in London enjoyable and free from stress. Whether it was dealing with issues quickly or helping me navigate through new challenges, City Relay was there to give me the help I needed to get back into the swing of things in the city.
Property at London
My experience with City Relay was terrible!
I came to London to spend quality time with my daughter before she started her University in London and reserved a property through City Relay via Airbnb. It is supposed to be a bonding experience and our story has started with this house we have rented through your site.
The property had nothing to do with the pictures displayed. We did not checkin after we saw the space and returned our key immediately to the place we have collected it. I have stayed in airbnb's all around the world and truly enjoyed my experiences and had good responses from the tenants. But this one was a huge disappointment.
First of all the flat number was stated as 5 and we went all the way up to the top floor with our 6 luggages and couldn’t find number 5. When i contacted the number provided to me, they were unkind and reactive. And we had to carry 6 luggages back down to the ground floor with 2 elevator trips.
Apparently it was silently mentioned on the web site that the unit was on the ground floor. I would have never rented a house in London on the ground floor exposed to the noise, pollution, hustle and unsafe conditions of London. The house has nothing to do with the pictures presented on the website. When we entered it was dark and humid and had a weird odor. I tried to open the windows and they were locked with a key.
I don’t leave my pets in such unhygienic environments where there is no air or sunlight. This was such an inhumane condition and they never acknowledged the situation, did not repay our money. This truly was the worst service I have received in my life.
About City Relay
Do you have a property in London, UK, that you want to let out? Have you tried posting your property on online platforms with no success? Consider using City Relay to manage your London properties. Here, we will delve into their services, history, pricing, and what they offer. Reviews from their clients will also provide insight into the company.
History and Mission of City Relay
Maxime Leufroy-Murat is the founder and CEO of City Relay UK. The company has evolved from a one-person operation to employing over 80 professionals for more than five decades. The idea behind the company originated when Maxime Leufroy-Murat helped a friend in letting out a property in London. Recognizing the need to assist others in a similar manner, he expanded his business across London, helping people make money hassle-free by renting out their properties. Over the years, City Relay has established multiple branches across London for client convenience and aims to continue expanding.
Services Offered by City Relay
City Relay offers unique services among the various online property letting agencies in London. When you list your property with City Relay, it gets listed on platforms like Airbnb, providing access to a broad client base. Additional services include pre and post-letting cleaning to ensure properties are well-maintained and appealing to potential clients. The company has multiple offices across London for convenient key pick-up, offers 24/7 services, and utilizes cutting-edge technology to enhance customer satisfaction. City Relay also operates a referral program for earning extra income.
Pricing
Staying abreast of market trends and factors impacting the industry, City Relay UK offers a range of pricing options, from free to premium rates. Customers can select the rate that aligns with their budget and requirements.
Contacting City Relay
For inquiries and assistance, reach out to City Relay using the following contact information:
- New hosts: Call 020 3865 0599 or email info@cityrelay.com
- Current hosts: Call 020 3983 4351 or email host@cityrelay.com
- Guests: Call 020 7993 5693 or email guest@cityrelay.com
- Career opportunities: Call 020 3002 0536 or email jobs@cityrelay.com
- Information and press inquiries: Call 020 3950 7069 or email info@cityrelay.com
Customer Reviews and Feedback
If you have experience with City Relay UK, share your feedback on the convenience, pricing, property conditions, customer service, and issue resolution. Your review can help others considering their services. Additionally, read customer reviews on BritainReviews for more insights before trying out City Relay UK.
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Contact Information
First Floor, 10 Cromwell Pl, South Kensington
SW7 2JN London
United Kingdom
Categories City Relay
Services | Job search, B2B and Outsourcing Reviews & Experiences
Page Statistics
Seite online seit: 12 March 2024
Letzte aktualisierung: 29 November 2024
Review with most votes
Property lease
After traveling out of London for work grounds, I knew I wasn't going to come back the next 3 years and there was need to lease out my well furnished property there. First, the ... Read onBy: Benjamin