exp14 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Nearly missed the Eiffel, but sorted
Standing under the Eiffel with my phone half-dead I did wonder if booking through an app was wise — a mate had tipped me off after seeing a deal, so I went for it, a bit sceptical. We arrived at the spot with the tickets (they had them), waited, checked with security, messaged and rang, left voicemails — nothing. Five minutes before start they texted saying they hadn't showed. Annoying, but after I complained Viator processed a refund fairly quickly. Less furious now; they'd need to be more reliable though.
Waited ages, but the view made me grin
45, everything shifted — that panorama, the little ones' faces, the genuine “wow” from my partner — and I felt: ah, this was worth it after all. The guide wasn't the most polished presenter, more of a friendly local with a picture book and some quick facts, but she was warm and handled the kids well. Not perfect timing, and a bit pricy (€54/adult, €44/child), but the moment on the tower made me glad we stayed. Tip: bring snacks, patience and maybe book skip-the-line next time. I’d recommend it if you can accept a bit of chaos.
Rough start, decent finish
their only alternative was a date I couldn’t make, and they suggested I try to buy tickets at the stadium myself. I went there and, as it turned out, tickets were sold out. I was properly annoyed and disappointed — I’d planned the whole stay around that visit.
Late arrival, early relief
it pushed reminders, which felt useful, but it also made me rely on notifications rather than a phone call. When the slot came and went, I messaged them through the app straight away and waited. At first their replies were all form copy — “we sent a cancellation” — which felt dismissive, because I hadn’t received any cancellation anywhere, just the reminders telling me to get there. I killed an hour and a half waiting, which is irritating when you’ve planned other things around a set time on a trip. I was skeptical, frankly, that they cared. Customer service wasn’t brilliant in the first round; I had to chase them and the answers were slow and a bit circular. The turning point was when they stopped with the one-line replies and actually offered a concrete option: a credit for the missed tour and a polite apology, plus the chance to reschedule if I stayed longer in the city. It wasn’t perfect — I couldn’t take their suggested new date — but the credit was fair and, after a pause, I felt they’d taken responsibility. Small things still niggled, like the lack of a phone call that morning and the app reminders for an event that had supposedly been cancelled, but the refund/credit made me less cross and more willing to use GoCity again, provided I double-check by phone next time. If you book with them, don’t assume everything is set until someone speaks to you on the day — but if something goes wrong, they do seem prepared to sort it out, eventually.
About exp1
Exp1 is a trading name used by multiple businesses. One well-known use is EXP1, a UK-based outdoor adventure company that organises guided expeditions and training courses. Its services typically include planning, logistics and on-the-ground guiding for activities such as mountaineering and trekking. Customers include individuals, groups and organisations seeking structured adventure travel and skills development.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: May 2026
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Review with most votes
Rough start, decent finish
their only alternative was a date I couldn’t make, and they suggested I try to buy tickets at the stadium myself. I went there and, as it turned out, tickets were sold out. I wa... Read onBy: layla