Eurosender34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Thought it was doomed
Sat on my doorstep with a flat coffee and my suitcase thinking this was a terrible idea — a mate had actually recommended Eurosender so I went for it. Courier never turned up (waited 8am–7pm), no call, nothing. I rang Eurosender and at first they couldn’t contact the driver, I mean really? Panic. Then, slowly, they tracked him down and sorted a depot drop-off. The moment the tracking finally said “collected” I breathed out and actually smiled. Bit of a mess, but it worked in the end.
Dodgy start, great finish
I spotted Eurosender in a Facebook group — a mate had tipped me off. The collection was a bit messy and I was sceptical, but Špela from their team was calm and really patient. She kept phoning and emailing, answered daft questions, and in the end arranged the pickup and delivery without fuss. Turned out much better than I expected, so I recommended them on.
Priority let‑down
I paid for the two‑day priority option after a mate recommended it, and I first saw the service on their website. It’s been a week now and the parcel still hasn’t arrived — tracking just sat on the same update for days. The logistics are frustrating, honestly a waste of the upgrade, but I’ll say customer support made the difference. Anne‑Sophie has been helpful, patient and actually chased things up for me, so that was good. Not perfect, but really workable.
Sorted quicker than I thought
I sent a few odd parcels and a bulky lamp for the flat — didn’t expect much but they surprised me. Booking was dead easy and the team kept phoning when anything wasn’t clear, so I felt taken care of. When I changed the delivery address mid-week they just sorted it, no endless forms. Pick-up happened the next day, quick and no faff. Proper relief, I'm pretty chuffed with how relaxed it all felt.
Delivery and claims mess
Spotted them on a local Facebook group and even told my sister to try their deals. Ordered an iron kit with a few extras. Delivery was marked as "damaged" and customer service kept saying everything was destroyed, though boxes looked fine and some small bits arrived. I claimed €1000 on insurance and they only paid €300. Calls took ages and answers were vague. Oddly, one tiny accessory turned up perfect, which surprised me, but overall the delivery handling and service were poor.
A bit of closure at last
I signed up a few weeks ago after a mate suggested it, and at first it all looked very slick — nice website, clear steps. Then a couple of worrying days when something felt off, but the recovery turned out far better than I expected. Support actually replied quickly and I got a fair chunk of my money back, which was a proper relief. Not perfect, not flawless, but it made me double-check everything from now on. Oddly reassuring, really.
Rough start, decent finish
I booked a collection after my flat move because my dodgy back meant I couldn’t lug boxes; thought Eurosender would sort 11 boxes and I paid €517 up front. At first I was fuming — courier didn't have the van ready and just left, and for weeks it felt like a loop of excuses and blaming. I rang and emailed loads, even complained formally. I was sceptical they'd fix it, but after pushing harder and getting consumer protection involved things finally moved and they rebooked at a fairer rate. Not perfect, but in the end it worked out and I’m properly relieved.
Left waiting, again
I was already sat at the kitchen table on day four, laptop open, waiting for a knock that never came. They were meant to pick my parcel up — four separate bookings — and each time nothing turned up. It's odd because they say they work with big carriers like FedEx, but whatever happens behind the scenes is messy. I paid up front, missed a delivery window, lost hours from work chasing emails and calls, and in the end they offered an 80% refund. That refund actually arrived (which was a surprise), but it hardly makes up for the stress. The service felt unorganised and a bit careless; the ordering process was okay, not brilliant, and the price itself wasn't bad. Having used other couriers that at least show up, I'd be cautious — fine for low‑risk stuff, but I wouldn't trust them with anything valuable.
The moment it turned around
I was proper fed up — emails ignored, no-one seemed to talk to DHL, and I ended up chasing them both like it was my job. It felt like the worst shipping nightmare, and I was ready to bin the whole thing. Then, after a couple of tense weeks, a manager finally phoned me, actually listened, and promised a reship and a partial refund. That phone call was the point I stopped being so sceptical. The replacement arrived a few days later, mostly intact, and they followed up to check I was happy. I’ve had better and worse with other couriers, but that call made the difference.
Finally got it back
I was on the sofa, cup of tea forgotten, just staring at the withdrawal screen — felt ridiculous. I’d been using the platform for small trades, building a tiny profit and then trying to cash out. First attempt was in early February and nothing happened, no updates, no money. Tried again in April and the request was rejected, which was just the last straw. I did my own digging, involved the police and eventually found a recovery outfit who actually worked on my case and recovered the full amount. Relief is an understatement, honestly. It took persistence, a few late nights and a lot of emails, but the people who helped were calm and practical. I’ll keep telling others about this, because if you’re in the same mess, don’t give up — there are ways through it.
Long wait for a mattress
“we’ll reschedule” and then silence. Eventually someone did turn up, but only after another week of waiting, which left me frustrated and stuck with the whole situation. The mattress arrived in one piece, so it worked in the end, but the lack of communication was infuriating. If you need reliability or a tight timeframe, this isn’t the best choice. Service can be okay, but expect to follow up yourself and don’t rely on their dates unless you’ve got extra time.
Not flashy, but it worked
bank prints, screenshots, email threads. Pulling that pack together felt oddly comforting, tedious but useful. They explained the legal process in plain terms and were honest about timescales. There were delays and a bit of waiting, and I had to chase once, but they kept me informed and actually moved things on. In the end they helped me recover the bulk of my money. Still cautious about investing online, but glad I contacted them.
Surprisingly dependable partner
transparent costs, sensible prices and people who actually fix problems. I started with low expectations. In the past we've had shonky intermediaries who only pushed quotes and vanished. This was different. The system lets them flag and block unreliable local couriers — we had a recurring headache with a Croatian local carrier and they removed it from our options so we don't see it anymore. Queries are handled quickly. The team replies without the usual runaround; often the same day, sometimes faster. Delivery isn't flawless — local partners can still cause delays — but Eurosender steps in and helps resolve the issues, so things move on. Pricing beats our old DHL and UPS quotes most of the time, and there are no surprise fees. Minor gripe: no mobile app yet, that would make life easier. Overall I’m pleased. Not glowing, but practical and reliable. If you want tidy logistics without drama, this would be worth trying.
International shipment
In my opinion, the international delivery I got was an absolute disaster. Some of the items inside were either missing or damaged, which ended up costing me quite a bit of money. I tried to contact the company to get a refund or some kind of compensation, but they refused to help in any way. It's really frustrating dealing with a situation like this, especially when you're dealing with valuable shipments.
Suitcase delivery service
I recently used a suitcase delivery service to move my stuff from one country to another, but honestly, I was really let down by the whole thing. I paid a lot for the service, but when my nine suitcases finally arrived, they were in terrible condition. Two had broken wheels, one had a hole in it, and another had the security clasp ripped off. They were all filthy, even though some of them were brand new. And to make matters worse, it's been impossible to get hold of Eurosender to sort out any compensation. It's safe to say, I'm pretty gutted with the whole experience.
Quick and efficient international shipping
Today, I needed to send a parcel overseas, so I chose to use this service. Ordering was a breeze, and the customer service rep, Ariela, was brilliant. She walked me through everything and made sure my package would reach its destination on schedule. I've used this service before, and it's consistently top-notch. The prices are fair, especially when compared to other shipping options. All in all, I'm really happy with the service I received.
International guitar shipping
I've just used a shipping service to send a guitar from one European country to another, and it all went really smoothly. The website was easy to use, letting me input all the info I needed and make any changes I had to. The customer service team were great too, answering my questions professionally. All in all, I was really happy with the whole experience and will definitely use this service again in the future.
Parcel shipping assistance
I have to admit, my experience with this service was a bit of a rollercoaster. Dealing with lots of problems from the courier company, but the team at Eurosender customer service were amazing. Even though GLS kept changing my pick-up time, the Eurosender staff were really helpful and sorted things out quickly. I have to give a special mention to Amandine for going the extra mile to help me with a tracking problem. Overall, I'm happy with the service I received from Eurosender.
Fast and efficient customer service response
I was really surprised by how fast and efficient the customer service response was that I got. Desara managed to help me change my address quickly and effectively without any trouble. It all went smoothly and I really appreciate how professional she was.
Fast, efficient and professional logistics service
I've actually used this logistics service twice now and I have to say, I've been really impressed both times. They were so speedy in delivering my packages and made sure to handle everything with care. Plus, the prices were really competitive, which made it a no-brainer for me. I'm genuinely happy with the service and I don't think I'll be on the lookout for another logistics provider any time soon.
About Eurosender
One of the many fears that befuddle individuals or companies when they order for delivery is not actually the possibility of one’s goods being whisked away, but that eternity might be spent before their goods are delivered to them. Punctuality is of the essence which is one of the determining factors that brings about growth in business and income flow. Faced with this challenge of logistics, some online platforms have helped In syncing different logistics platform to their site which leaves you with the choice of simply making your best choice. One of such is Eurosender. While we cannot be so sure of the effectiveness of their service nor the trustworthiness of their shipping, it is expedient to advise that you seek them out in finding more about their services and this can be done through reading their homestead customer reviews here.
About Eurosender
Headquartered in Luxembourg, LU and has offices in Luxembourg, Ljubljana and Kyiv, Eurosender is a modern digital platform that offers direct access to a wide range of logistics services in Europe. Founded in 2014 by Slovenian entrepreneurs Tim Potočnik and Jan Štefe, Eurosender alleges to provide postal, courier and freight forwarding services. They act as a bulk buyer that aggregates demand from businesses and end-consumers and can negotiate lower prices with the logistics service providers
Products and services of Eurosender
As a company that offers a wide range of logistic services, you might want to know what their range of services covers or what you can send. Their services cover, standard shipping, freight transport, envelope, express, van delivery, individual offer, less than truckload (LTL), Full truckload (FTL), Relocation and removals, Airfreight, sea freight, and rail freight. They maintain that one can ship anything from furniture such as tables, chairs, beds and mattresses to household items like fridge, Air conditioner, lamps and other household appliances. One can also ship electronics, shoes and clothes, books, musical instruments, bikes, skis, surfboard, cars, motorcycles, tyres, car parts, etc. To ship your goods, Eurosender offers through either standard shipping, Express shipping, freight service or van delivery. While Standard delivery is cost-effective, express delivery takes the shortest delivery time, with 24hrs for the same continent and 48 – 72 hours for worldwide delivery. They maintain that the freight delivery is best for transporting heavy and bulky loads and the van delivery can be reserved solely for an individual.
Complaints, compliments and tips for Eurosender
Have you used Eurosender in shipping a product via any logistic company? How was the nature of the delivery? Fast? Slow? Normal? What method do you use in shipping? Is there any restriction to what you can send or ship? Do you have any experience you would like to share about their services? You can do this by giving us your feedback on the customer's service delivery box where it shall be seen by others and would help in getting them to know about their services. Your feedback is highly anticipated and appreciated.
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Contact Information
9, Rue du Laboratoire
1911 Luxembourg
Luxembourg
📧 https://www.eurosender.com/en/contact
Categories Eurosender
Services | Other Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Fast shipment
The UPS guy who came to collect my stuff wasn't very friendly, but this guy named Hristian from the company was really quick at sorting everything out for me. Just wanted t... Read onBy: ruby