Eurosender Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Parcel shipping assistance
I have to admit, my experience with this service was a bit of a rollercoaster. Dealing with lots of problems from the courier company, but the team at Eurosender customer service were amazing. Even though GLS kept changing my pick-up time, the Eurosender staff were really helpful and sorted things out quickly. I have to give a special mention to Amandine for going the extra mile to help me with a tracking problem. Overall, I'm happy with the service I received from Eurosender.
Shipment problem, refund, agent Clara S.
Although I had some problems with my delivery that really wound me up, I have to admit that the help I got from the claims agent was top-notch. Clara S. from Eurosender got back to my emails quickly and put in the effort to get my money back. Her clear communication and willingness to share important updates from the authorities really made a big impact on sorting everything out. I really appreciate her help all the way through and think she handled everything like a true pro.
International shipping service
I want to share about my experience with an international shipping service. I have to say, the customer service I got was top-notch. Yulia M was there for me the whole way, being really helpful and making sure everything went smoothly. It's those little things that really stand out and make the service great. I just wanted to say a big thank you to Yulia M and the whole team for their hard work and dedication to making sure my shipping experience was hassle-free.
Quick and efficient international shipping
Today, I needed to send a parcel overseas, so I chose to use this service. Ordering was a breeze, and the customer service rep, Ariela, was brilliant. She walked me through everything and made sure my package would reach its destination on schedule. I've used this service before, and it's consistently top-notch. The prices are fair, especially when compared to other shipping options. All in all, I'm really happy with the service I received.
International shipment
In my opinion, the international delivery I got was an absolute disaster. Some of the items inside were either missing or damaged, which ended up costing me quite a bit of money. I tried to contact the company to get a refund or some kind of compensation, but they refused to help in any way. It's really frustrating dealing with a situation like this, especially when you're dealing with valuable shipments.
Suitcase delivery service
I recently used a suitcase delivery service to move my stuff from one country to another, but honestly, I was really let down by the whole thing. I paid a lot for the service, but when my nine suitcases finally arrived, they were in terrible condition. Two had broken wheels, one had a hole in it, and another had the security clasp ripped off. They were all filthy, even though some of them were brand new. And to make matters worse, it's been impossible to get hold of Eurosender to sort out any compensation. It's safe to say, I'm pretty gutted with the whole experience.
Delivery rescheduled but great customer support
I had to change the pick-up date three times because stuff kept coming up. It was a bit irritating initially, but in the end, everything got sorted, and my parcel reached its destination in one piece. Huge thanks to Sara R. for being extremely helpful the whole time. She not only rescheduled everything for me but also switched couriers when necessary. It was a bit of a bother, but thanks to the great customer service, everything worked out perfectly!
Quick and efficient customer service
I had a bit of trouble with my company's opening hours when trying to book a shipment pick-up not too long ago. Yulia from customer service was an absolute star in getting everything sorted out quickly and efficiently. She responded to my emails in no time at all and got in touch with the courier company straight away to give them the right details. Thanks to her help, the whole situation was much easier to handle and less of a headache for me.
First-time shipment inquiry
As someone who'd never sent anything before, I was feeling a bit stressed about moving from one place to another. The folks at Eurosender were really great at calming my worries. One person, Vesna, was especially good at answering all my questions and explaining the whole process. She was quick and friendly, and it made a big difference for me. I'd definitely suggest getting in touch with Eurosender if you need help or have any questions.
Fast, efficient and professional logistics service
I've actually used this logistics service twice now and I have to say, I've been really impressed both times. They were so speedy in delivering my packages and made sure to handle everything with care. Plus, the prices were really competitive, which made it a no-brainer for me. I'm genuinely happy with the service and I don't think I'll be on the lookout for another logistics provider any time soon.
International guitar shipping
I've just used a shipping service to send a guitar from one European country to another, and it all went really smoothly. The website was easy to use, letting me input all the info I needed and make any changes I had to. The customer service team were great too, answering my questions professionally. All in all, I was really happy with the whole experience and will definitely use this service again in the future.
Fast and efficient customer service response
I was really surprised by how fast and efficient the customer service response was that I got. Desara managed to help me change my address quickly and effectively without any trouble. It all went smoothly and I really appreciate how professional she was.
International package delivery
I sent a package from Germany to Spain that was really important to me, both personally and financially. Unfortunately, I haven't received any significant updates about the package since the last day. Even after several months of trying to get in touch with Eurosender, they finally told me that the package is lost. To make things worse, the cargo insurance I bought didn't cover any compensation for the lost package. The claims representative I spoke with wasn't very helpful and didn't refund the service fees I paid. This whole situation has caused me to lose my property, wasted a lot of my time, and made me lose trust in logistics services.
Shipping
Very bad service. Not informing DHL to collect the parcel. I emailed Vesna few times asking to pick up the parcel then she replied they will collect in 5 days. Means total 8 days before they collect the parcel when i paid DHL express for a delivery in 2/3 days they said. How long will it be to receive it if already it takes 8 days for pick up. I also called DHL but they said they were waiting for Eurosender to tell them to pick up. Eurosender a company to avoid!
Shipment insurance<br>
I bought insurance for my package, but when it arrived all battered and broken, I didn't really know what to do next. The delivery company took note of the damage, but Eurosender still made me take the package, saying that they wouldn't pay out on the insurance if I didn't. After the delivery, Eurosender turned down my claim for €1600, saying that I should have reported the damage properly at the time the package was delivered. They said that the person getting the package should tell the driver or Eurosender about any damage straightaway, and just getting in touch afterwards isn't enough. It seems pretty shady to me, like they're just trying to get out of paying customers back when things go wrong. I'd steer clear of this company if you don't want to be conned when things go south.
Shipping assistance for tight schedule
I needed some help with shipping for a really tight deadline and I was really pleased with how much help I got. Aljaž Skrt was great at finding the right solution and getting all the details sorted quickly. It was a really good experience and I felt really confident in the service I received.
Collection service delay
I recently asked for a collection service via the platform and I'm a bit miffed that I haven't got my shipping labels yet. I scheduled the collection for tomorrow, but I still haven't received the labels I need to send off my stuff. I've tried calling Eurosender's customer service all day to sort it out, but I've had no luck. It's been really frustrating dealing with the lack of communication and efficiency on this issue.
Label issue resolved by customer service
I had a bit of a problem with my label when I was using the services, but luckily Amandine from customer service was an absolute star. She was super helpful and got back to me quickly, sorting everything out in no time. I really admire her hard work and professionalism in helping me out with my concerns.
Cancelled order
Last week, I had to cancel my order and Lira was really understanding about it. She assured me that I would receive a full refund, so I'm keeping my fingers crossed for that. If it comes through, I'll definitely be using this service again!
Review with most votes
Parcel shipping assistance
Read on