Just Park Me Reviews

Valet service at Gatwick

As requested I provided my flight details and when landed at 10.30pm I made the call to confirm my arrival and give them required notice to bring my car to Gatwick. On the booking information, they said to allow 25 - 35 minutes.

Fast forward to 11.30pm. This is when they finally bought me my car. This was after over 15 calls where I had very mixed messages: “your car will be 20mins”, “your car hasn’t left yet”, “your car is on the way and will be an hour”, “the car is there - can you not see it, check the carpark properly”.

At 1am I ended up calling 101 and reporting the car stolen to the police, at which point they told me they had issues with this company but they couldn’t do anything about it. They will eventually return the car, they’re just always much later than promised. When I told Just Park me this, they said “if you did report it, we’re going to have to abandon your car on the motorway”. Obviously this was just a futile threat.

After another call, they then said my battery had gone and they’d tried to restart it for me. More lies.

Eventually we got our car back at 1.30am. With the seat wet (assuming they piddled on it or something).

I will never use this company again and I feel deeply sorry for everyone that works there. They obviously are unskilled and lack integrity. If I were you, I’d avoid at all costs.