Suntransfers - Overall Rating based on 28 reviews
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Trip to Madeira
I recently went to Madeira and used a transport service from the airport to our rental. The journey itself was fine, but we ended up being charged three times for the same amount, which was quite a significant sum. We have been trying to get in touch with the platform multiple times over the past month, both by phone and email, but we have yet to receive a positive response. Our complaint is still pending despite our best efforts. It feels like we have been caught up in a scam!
Group transfers, reliable service
Being a regular customer of this company, I must say that their service is absolutely fantastic. The buses always arrive on time and are safe and comfortable, making the journey stress-free. There were a couple of times when we had to use a bigger bus for our group transfers, but the online customer service team dealt with it quickly and efficiently.
Taxi no show, live chat link on website doesn't work
The taxi didn't even turn up for us, so we had to scramble to find another one and fork out more cash. And to top it all off, our flight was delayed. Couldn't change the booking on the website, the live chat option was useless, ended up having to ring the emergency number. Now we're stuck waiting for a call back.
Booked transfer, on time, met with named sign, good value for money, will use again.
I booked a transfer with this company not too long ago, and I have to say, I was really impressed with the service. The driver turned up on time, and it was a relief to see them holding a sign with my name on it – it made it so much easier to spot them in the crowded airport. The transfer itself was nice and smooth, and I felt like I got my money's worth. All in all, I had a great experience and I'll definitely be using this company again.
punctual service, contact via WhatsApp with drivers.
I recently used the transfer service and I must say, I was really impressed with how on time and efficient they were. Being able to chat with the drivers on WhatsApp was such a handy feature, made it all so easy and convenient. I had a great experience overall and would definitely recommend this service to anyone else looking to use it.
Airport transfer
I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket.
Pre-paid airport transfer
I booked and paid for a Suntransfers taxi to collect us on arrival at Corfu airport. I'd been trying to contact Suntransfers all day to let them know our flight was delayed but it was impossible to get through to anyone, just Suntransfers appalling 'live chat', which is just a bot spitting out phrases. We arrived an hour and a half late but the Suntransfers booking voucher was clear they monitor flight arrivals. However, when we arrived, there was no driver. We checked the arrival point, we wandered around all the outside, checked inside (Corfu airport is small) and no driver. After 15 minutes, we gave up and got another taxi. This would have been bad enough, but Suntransfers point blank refused to refund me! They pretended the driver was there all along (he wasn't - Suntransfers rang me when I was 15 minutes into my journey in the other taxi to say he'd arrived) and then said they would only refund me if I could prove the driver wasn't there! Suntransfers is unreliable and can't even acknowledge and do the right thing when they cocked up.
Shuttle services.
Aside the fact that sometimes I don't feel like driving my car to the airport especially when I'm traveling out for obvious inconveniences like parking and so on, then if I must order a ride from service provider, it should be something worth the moment. Looking at Suntransfers and all it offers in the transportation business, it didn't take me long to assume that they may actually be one of the best and surely, when I started using their services, within myself I admitted Suntransfers is the best in airport transfer business. The fare is most affordable, variety of cars available and covering over 500 airports across the world, meaning almost anywhere I travel to, Suntransfers may be there to take me to hotel room, wherever I want to go and back to airport when I am leaving.
Review with most votes
Pre-paid airport transfer
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