Treatwell16 reviews
This score is based on 16 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Online booking platform experience
A few years back, I had a good experience with Treatwell, but had to stop because of their pushy promotions. When the pandemic hit, I thought I'd give it another go. Unfortunately, I found out there was new management and new rules that were really not helping my small business. The lack of support, all the changes to the contract, and getting bills of 70 euros every couple of weeks without even having a single client in a whole year was really getting on my nerves.
Home salon appointment
I went and booked an appointment at a home salon through this platform recently. Unfortunately, when I got there at the time we agreed on, there was nobody at home. I kept knocking on the door and ringing the bell, but no one showed up. I tried calling and texting the salon several times, but got no response. I had to hang around outside in the rain for an entire half an hour until I finally gave up. It's so frustrating to think that I spent money on a service that I never even got.
Booking issue
I'm really annoyed that they took my money before I even confirmed the booking! My card details were already saved and then bam, it's booked without even needing a security code! I was just trying to find a massage near me and suddenly it's all confirmed under someone else's name!
Salon appointment payment issue
I wanted to share an issue I had with Treatwell recently. My wife tried to sort out a problem with payment for a salon appointment but despite her efforts, we didn't get any response about getting our money back. It's made me question whether we can trust Treatwell. Their lack of communication and not giving my wife her money back has really disappointed me. I think they need to step up their customer service and take responsibility for their actions. I hope Treatwell will deal with these problems quickly and find a solution.
Online booking experience
My experience using this online booking platform has been really bad. I've been using it for 2 years now, and every week there are problems with clients who book online but don't get SMS or push notifications. I even tried making appointments myself to see what was going on, but I didn't get any notifications either. I think it's best to find a different platform because this one seems to care more about money than keeping their customers happy. I'd recommend steering clear of them.
Disappointing experience
I'm really sorry but y'know, the service was just really disappointing. They never got back to me and honestly, they weren't very helpful at all. The management is all over the place and it was just a nightmare for me as a customer, really. It feels like I completely wasted my money and time, to be honest.
Beauty treatment
I recently used Treatwell to book a beauty treatment and I must say I was really impressed with the whole experience. Booking was so easy and straightforward, I could quickly find a slot that suited me. The service at the salon was excellent, the staff were professional and really friendly. The price of the treatment was fair and the quality of service definitely justified it. They were quick and efficient in delivering the service, making sure I left feeling happy and well looked after. I’d definitely recommend Treatwell to anyone wanting to book beauty treatments online.
Long-time customer review
I've been using Treatwell for a while now and I've noticed that the service quality has gone down a bit. It used to be really good for customers, but it seems like they're not doing as well at helping the businesses on there. The customer service hasn't been great and there are a lot of areas that could do with some improvements.
Hair salon booking
I tried out a new booking platform for hair salons after having problems with my old provider not sorting out payments and being unresponsive. It seemed good at first, but it's let me down too. There have been loads of mistakes and long waits, and I'm still waiting for customer service to fix things. So, I've decided not to carry on with them and won't suggest this service to anyone else.
Subscription service with poor UX/UI
This company is terrible to deal with. They really put the pressure on vendors who are already finding it tough to make ends meet. On top of that, their software or subscription service is so difficult to use for us users. It's a real struggle to find your way around the platform and make a purchase without running into lots of problems. And don't even get me started on their customer service - it's like it doesn't even exist when you need help with something. I had £24 taken from me because of a mistake I made, and no matter how many times I tried to get assistance, I just couldn't get my money back. I would strongly advise steering clear of this company at all costs.
Partner experience
I wouldn't recommend partnering with Treatwell, their customer service is awful and it's impossible to get in touch with them. I've had unresolved issues with them for months.
Massage and facial
I wanted to book a massage and facial from this place using Treatwell, but then the salon cancelled my massage. I asked for a refund and emailed Treatwell, but I had a hard time finding their online form. It's been more than a week and they still haven't replied. Their service is terrible, it's a total scam!
Gift card expiration
I got given a gift card that was meant to last for 24 months, but it's gone and expired already. The time it was good for was way too short for what's going on right now.
Amazing massage experience
Sandra Ramos over at the Cardiff branch is just fantastic! Her caring and calming personality really made my massage experience top-notch. The treatment room was super peaceful and the massage bed felt like lying on a cloud. Sandra's technique was gentle and thorough, and I left feeling like I was floating on air. I'll definitely be going back to her time and time again.
Hair styling services
I've been going to this salon for a while now and I have to say I'm always so impressed with the service and the quality of work that the staff provide. Every time I go in, I get a warm welcome and they make me feel like a valued customer. The stylists really listen to what I want and they always nail the look I'm after. I leave feeling refreshed and confident every time. The salon has a nice and welcoming atmosphere which makes the whole experience really enjoyable and relaxing. I'd definitely recommend this salon to anyone looking for great hair styling services.
Time saver
I know its too hard to manage everything when you are going through lots of stuff at once. I'm a single mom and owner of a company as well. So I hardly get time for me. At such moments I really need something which makes this process easy. And less time consuming.
Treatwell is bestest thing I know till now. I loved it. I can book my schedules from here, the services are awesome. Also I'm satisfied.Louisa has been tinting & shaping my eyebrows on several occasions.
She is always attentive, polite and professional. It’s an enjoyable experience.Louisa has been tinting & shaping my eyebrows on several occasions.
She is always attentive, polite and professional. It’s an enjoyable experience.
About Treatwell
Treatwell is an online booking platform and management software for the beauty and wellness industry. Founded in 2008, the company enables consumers to discover and book appointments at salons and spas through its website and mobile app. Treatwell also provides business management tools to salon owners, such as online booking systems and point-of-sale solutions, to streamline their operations. The platform operates across multiple European countries, facilitating millions of bookings annually.
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Contact Information
Fairfax House, 15 Fulwood Place
WC1 6AY London
United Kingdom
Categories Treatwell
Services | Other Services Reviews & Experiences
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Last update: November 2024
Review with most votes
Time saver
I know its too hard to manage everything when you are going through lots of stuff at once. I'm a single mom and owner of a company as well. So I hardly get time for me. At such... Read onBy: Lilyn