Treatwell24 reviews
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A few years back, I had a good experience with Treatwell, but had to stop because of their pushy promotions. When the pandemic hit, I thought I'd give it another go. Unfortunately, I found out there was new management and new rules that were really not helping my small business. The lack of support, all the changes to the contract, and getting bills of 70 euros every couple of weeks without even having a single client in a whole year was really getting on my nerves.
Massage treatment at a place in Tyldesley
I recently visited a place in Tyldesley for a massage and it was absolutely fantastic! The massage itself was just perfect and the salon was really clean and tidy. The staff were great at explaining everything before the treatment and even gave advice on aftercare. I felt amazing after the massage and even noticed a small difference in my body shape. I will definitely be going back there in the future!
Facial treatment
I recently went for a facial treatment at a spa and it was amazing! The therapist was really good at what she did and the salon had a really chilled-out vibe. I've been dealing with acne for ages, but after the treatment, my skin looked so much better. When I walked out of the salon, I felt like I was on cloud nine, the whole thing was just lovely.
Home salon appointment
I went and booked an appointment at a home salon through this platform recently. Unfortunately, when I got there at the time we agreed on, there was nobody at home. I kept knocking on the door and ringing the bell, but no one showed up. I tried calling and texting the salon several times, but got no response. I had to hang around outside in the rain for an entire half an hour until I finally gave up. It's so frustrating to think that I spent money on a service that I never even got.
Booking issue
I'm really annoyed that they took my money before I even confirmed the booking! My card details were already saved and then bam, it's booked without even needing a security code! I was just trying to find a massage near me and suddenly it's all confirmed under someone else's name!
Hair colour and blow dry by a talented stylist
I just got my hair done at a salon in Richmond, and it was amazing! The stylist did such a great job with the colour and blow dry, using top-notch products that suited my hair perfectly. Even though my hair is thick and wavy, she styled it beautifully, making me feel so good about how it turned out. I'll definitely be booking with her again for my next hair appointment - she's one of the best in town!
Salon appointment payment issue
I wanted to share an issue I had with Treatwell recently. My wife tried to sort out a problem with payment for a salon appointment but despite her efforts, we didn't get any response about getting our money back. It's made me question whether we can trust Treatwell. Their lack of communication and not giving my wife her money back has really disappointed me. I think they need to step up their customer service and take responsibility for their actions. I hope Treatwell will deal with these problems quickly and find a solution.
Online booking experience
My experience using this online booking platform has been really bad. I've been using it for 2 years now, and every week there are problems with clients who book online but don't get SMS or push notifications. I even tried making appointments myself to see what was going on, but I didn't get any notifications either. I think it's best to find a different platform because this one seems to care more about money than keeping their customers happy. I'd recommend steering clear of them.
Spa massage
I popped into a spa not long ago for a massage, and let me tell you, it was an absolute delight. The therapist was so lovely and skilled, they really made me feel relaxed and at home during the treatment. The whole vibe of the spa was just so peaceful, with gentle music playing and a really calming atmosphere. And as a lovely bonus, the therapist even offered me a nice cup of tea and some treats, which was a really nice personal touch. I would definitely suggest this spa to anyone in need of some relaxation and rejuvenation. I'll definitely be going back in the future.
Hair appointment
My hair appointment was a nightmare! I was really looking forward to getting my hair sorted, but when I arrived, they didn't deliver on their promises. I left with a haircut I never wanted and the hairstylist was really rude. I'm hoping for a refund because it was a complete waste of both time and money.
Reiki session
I've just had a reiki session and it was absolutely amazing. The lady who did it was really friendly and made the whole experience so peaceful as soon as I arrived. The vibes in the reiki room were incredible and the session itself really made me feel more positive. I definitely recommend it to anyone wanting to feel more relaxed and energised. Thank you!
Biab nails, professional salon
I recently visited a salon for the first time to have my biab nails done, and I must say I was really impressed. The salon was immaculate and the staff were so friendly and skilled. I absolutely adored my nails and I will without a doubt be going back for more appointments in the future. A big thank you to the whole team for such fantastic service!
Disappointing experience
I'm really sorry but y'know, the service was just really disappointing. They never got back to me and honestly, they weren't very helpful at all. The management is all over the place and it was just a nightmare for me as a customer, really. It feels like I completely wasted my money and time, to be honest.
Beauty treatment
I recently used Treatwell to book a beauty treatment and I must say I was really impressed with the whole experience. Booking was so easy and straightforward, I could quickly find a slot that suited me. The service at the salon was excellent, the staff were professional and really friendly. The price of the treatment was fair and the quality of service definitely justified it. They were quick and efficient in delivering the service, making sure I left feeling happy and well looked after. I’d definitely recommend Treatwell to anyone wanting to book beauty treatments online.
Full leg waxing experience
I've just had a full leg wax at this new salon and I must say, I was really impressed. The therapist was really attentive and made sure the wax temperature was perfect for me. The salon looked clean and made a good first impression. I will definitely be going back for more treatments in the future.
Long-time customer review
I've been using Treatwell for a while now and I've noticed that the service quality has gone down a bit. It used to be really good for customers, but it seems like they're not doing as well at helping the businesses on there. The customer service hasn't been great and there are a lot of areas that could do with some improvements.
Hair salon booking
I tried out a new booking platform for hair salons after having problems with my old provider not sorting out payments and being unresponsive. It seemed good at first, but it's let me down too. There have been loads of mistakes and long waits, and I'm still waiting for customer service to fix things. So, I've decided not to carry on with them and won't suggest this service to anyone else.
Subscription service with poor UX/UI
This company is terrible to deal with. They really put the pressure on vendors who are already finding it tough to make ends meet. On top of that, their software or subscription service is so difficult to use for us users. It's a real struggle to find your way around the platform and make a purchase without running into lots of problems. And don't even get me started on their customer service - it's like it doesn't even exist when you need help with something. I had £24 taken from me because of a mistake I made, and no matter how many times I tried to get assistance, I just couldn't get my money back. I would strongly advise steering clear of this company at all costs.
Partner experience
I wouldn't recommend partnering with Treatwell, their customer service is awful and it's impossible to get in touch with them. I've had unresolved issues with them for months.
Massage and facial
I wanted to book a massage and facial from this place using Treatwell, but then the salon cancelled my massage. I asked for a refund and emailed Treatwell, but I had a hard time finding their online form. It's been more than a week and they still haven't replied. Their service is terrible, it's a total scam!
About Treatwell
Treatwell is an online booking platform and management software for the beauty and wellness industry. Founded in 2008, the company enables consumers to discover and book appointments at salons and spas through its website and mobile app. Treatwell also provides business management tools to salon owners, such as online booking systems and point-of-sale solutions, to streamline their operations. The platform operates across multiple European countries, facilitating millions of bookings annually.
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Contact Information
Fairfax House, 15 Fulwood Place
WC1 6AY London
United Kingdom
Categories Treatwell
Services | Other Services Reviews & Experiences
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Last update: November 2024
Review with most votes
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