Blue Caribe6 reviews
This score is based on 6 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A bumpy booking, sorted eventually
It was the confirmation emails that finally made me breathe out, to be honest. I was calling from Spain and needed to split the holiday payment across two cards, something I’d done before without a fuss. Jamie put me on hold for roughly ten minutes, which was annoying on an international call, then came back to say he wasn’t allowed to take payment that way and that the payments team would ring me. After close to an hour with no call, I rang again. Nina picked up, listened to the whole story and processed both cards straight away. That was a real relief, and she said she’d pass the complaint to customer services. The booking confirmation arrived about five minutes later, followed by another email the next day. I’ve booked several holidays here before, so this felt unusually messy. Still, Nina was genuinely helpful and the confirmations came through promptly in the end.
A change handled properly
The awkward bit was not the holiday itself, but the flight change before it. We had booked a September trip to Excellence Oyster Bay in Jamaica after back trouble had made travelling tiring. Then TUI cancelled our outbound flight on the 4th and moved us to the 2nd. That might sound minor, but the available Premium Economy seats were middles, and neither of us fancied spending a long flight boxed in between strangers. The 9th had window seats, so that was the date we wanted. At the same time, we noticed our room price had dropped since booking. It was enough money to make us question whether keeping the original arrangement made sense. Dave Simkiss called and, crucially, did not treat it like a simple yes-or-no request. He listened first. Then he checked the hotel cancellation rules, even though he did not already know Excellence’s terms inside out. He spoke to both TUI and the hotel, came back with clear options, and kept the details straight. Nothing felt hurried. He was matter-of-fact, which helped because I had already got annoyed with the airline and was close to cancelling the lot. The rebooking eventually gave us the later flight, seats we could actually live with, and a better room price. It is not often that a change which starts badly ends up improving the booking. We were relieved more than excited, if I am honest. Blue Bay Travel kept our custom because Dave made the effort to sort the practical bits rather than just apologise for them. I am glad he picked it up.
Quote changed after deposit
the same holiday was suddenly around £440 more expensive, and apparently this was the only way to continue. No real alternatives were put forward. When we questioned it, the person who had been very available beforehand became hard to get hold of, which didn’t help. Eventually another colleague offered £100 off as a goodwill gesture. I appreciated the attempt, but it still left us paying far more than the written price we had accepted and paid a deposit against. We decided to cancel and wait for the deposit refund, which we were told could take five to ten days. Luckily, we found the identical holiday with another company the next day and booked it without any drama. So it worked out for us, thankfully, but I’d be cautious and get everything clarified in writing before paying anything, especially if flights have not yet been confirmed.
Not worth the stress
I wouldn't recommend Blue Bay Travel after how they handled our booking. We booked the trip to mark our 40th birthdays and our 10‑year anniversary, so it mattered — we’d paid most of the £5,580 and had other plans tied to the flights. When I logged into the booking site I found the carrier had been changed from Turkish Airlines to Kenya Airways and the departure moved by about seven hours. No email, no phone call — I only noticed by chance.
Beach holiday looked dreamy — until I dug deeper
easy website, pretty hotel shots, all the bits you want to see. I was actually buzzing for it, proper excited for weeks after booking. Then I started reading other people’s reviews and looking more closely at the hotel info — and that’s when the mood changed. Turns out the beach was often covered in sargassum, making the sea look brown and not really swim-friendly, and there were reports of alligators coming out from the mangroves onto the beach. That’s not exactly the “swim at your leisure” vibe they sold on their pictures. What annoyed me most was that none of that was mentioned on the hotel page. Not a hint about possible closed beaches or wildlife risks, which feels, well, dishonest. I rang them straight away and explained I no longer felt happy going there. They offered to change the booking for an admin fee of £25 per change — fine, I thought, but then we found a different holiday with another agent that suited us better. I emailed to cancel within three days of booking, as I was advised to do, and waited. Five days went by before they rang me back, by which point we’d already paid for the alternative. They did say they could change things and would waive the admin fee, which was kind of something, I suppose, but they also told me the £380 deposit wouldn’t be returned. That felt harsh and left me feeling quite let down. On the plus side, they did eventually pick up the phone and be reasonable about the admin charge, but losing the deposit for a booking I cancelled quickly — and for reasons that were not made clear on their site — soured the whole thing. So yeah, lovely photos, good website experience initially, but check the tiny print and read independent reviews properly before you hand over money. I wish they were more upfront about beach conditions and wildlife; that would’ve saved me a lot of hassle.
Our trip got mangled by a flight switch
I was making tea when the email about the route change landed. Funny how something so small can unravel months of planning. We’d been organising a 21-night Disney break for four adults and two kids, splitting days between parks and proper downtime, and it was supposed to be the big family thing before exams and everything else kicked off. It felt real. We booked early, asked nicely for Virgin Atlantic direct flights because that’s what works for us — simpler, fewer unknowns — and our agent said that would likely be the case. Fine. We carried on with hotel bookings, dining plans, even arranged kid-friendly calm corners for the boy who panics on planes. That was a big consideration for us.
A few weeks later the flights appeared on the itinerary, but not Virgin. Aer Lingus had been put in instead. We weren’t thrilled, but the flights were direct from Manchester to Orlando, so we accepted it. Not ideal, but doable. Then in December rumours started buzzing that Aer Lingus might stop the Manchester–Orlando run. We called our travel agent more than once. Each time we were told not to worry, everything was fine. They kept reassuring us. We believed them. We went about the daily stuff — school runs, work, packing lists, the small rituals that make up family life when you’re looking forward to a holiday.
End of January the airline confirmed the route suspension. No prior message from the agency to say, “heads up.” Instead we learned that our direct flight had been replaced with a Manchester–Dublin–Orlando routing. That’s nearly double the travel time. Nine hours becomes 13.5 to 15 hours on the flyer. For any adult that’s tiring. For a child with severe flying anxiety it’s a deal-breaker. Longer layovers, extra time in airports, the unknown of a busy transfer — it was entirely unsuitable for us. We asked if we could be moved back to Virgin, the option we asked for from the start. The answer was yes, in theory, but it would cost an extra ~£10,000. Ten thousand pounds on top of the £24,000-plus holiday. That’s not reasonable. It’s not feasible.
So we cancelled. Not a decision we took lightly. We’re now out our deposit, plus deposits to a third-party ticket company. We lose our Disney dining package too, roughly £6,000 of value gone, and rebooking isn’t realistic because flights are scarce or extortionate. The worst part is not the money, although the pile of lost cash is a lot. It’s how utterly avoidable it felt. If our original preference had been honoured, or if the agent had taken the December concerns seriously and priced alternatives, we wouldn’t be here. We trusted advice given to us. We planned around that trust. Now two kids are disappointed, one is upset about missing the trip, and we’re left trying to pick up the pieces.
A single detail sticks in my head — the boy’s flight anxiety. It shaped our whole plan. The indirect routing ignored that. That one thing mattered, and it was overlooked. That’s why this stings. Overall, I can’t recommend this company based on our experience. Take care and ask very direct, specific questions if you book through them.
About Blue Caribe
Blue Caribe is a travel and leisure brand associated with Caribbean tourism. It is used in relation to holiday planning and trip arrangements, including accommodation-focused travel packages. The offer is aimed at travellers looking for Caribbean destinations. Blue Caribe operates as a standalone brand name used within the travel sector, with services centred on organising and supporting holiday stays and related travel elements.
This information is based on publicly available data and is provided for orientation purposes only.
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Holidays and Trips | Special Trips Reviews & Experiences | Sun & All-inclusive Reviews & Experiences
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Last update: September 2026
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Review with most votes
A bumpy booking, sorted eventu
It was the confirmation emails that finally made me breathe out, to be honest. I was calling from Spain and needed to split the holiday payment across two cards, something I’d d... Read onBy: E. Kelly