On the Beach20 reviews
This score is based on 20 genuine reviews submitted via BritainReviews since 2017.
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I absolutely loved how simple it was to browse for my holiday and make a booking online. It was really straightforward to input my preferences and check out all the different choices on offer. However, when I attempted to reach the hotel with a specific request, it proved quite difficult to get hold of them.
My booking help
I had this really kind lady called Debra who helped me out loads when I made a mistake with my booking. She was so lovely and made me feel so much better about the stressful situation. Big thanks to you, Debra!
Quick getaway deal for single accommodation
I was looking for a cheap deal for a quick getaway and I found just what I needed. My friend and I like to have our own rooms when we go away, so being able to book single accommodation was perfect. Also, as we live in different places, it was handy for us to sort out our own flights and just book a hotel deal. The website was easy to use and booking was fast and straightforward.
Flight date change
I had to change my flight date because Ryanair changed my day flight to a night flight. It was a nightmare trying to sort it out on my own, so I decided to call this fantastic travel company for help. Thankfully, I got to speak with a really kind and knowledgeable lady named Peguy. She not only sorted out the issue quickly but also stayed on the phone to ensure everything was sorted out correctly. Thanks to Peguy, I am now feeling relaxed and all set to enjoy my holiday!
Family holiday accommodation
I am absolutely furious with the service we received from this company. We had booked 2 apartments for our family holiday, but when we arrived, they claimed only one had been paid for. How could they do this to us? It completely ruined our holiday having to squeeze 8 people into one apartment, especially when we had paid for two. The lack of communication and organization is shocking. There is no way we will ever book with this company again.
Quick response and helpful advisor
I was well impressed with how fast the advisor got back to me - it was super quick! Kay S really knew their stuff and was so helpful, they covered all my questions and made sure I understood everything clearly. I knew exactly what I needed to do after our chat. I couldn't have asked for a better service, to be honest.
Booking a holiday
Goodness me, I have to tell you about my experience with this company. The service I got was just unacceptable. Although the website promised great deals and an easy booking process, the reality was completely different. I struggled to book online, so I decided to ring customer service for help. Sadly, the agents I spoke to were rude and not helpful at all. They just wanted to end the call quickly without really assisting me. The pricing was misleading too, with unexpected fees appearing during the booking. Even though I paid for express delivery, my documents arrived late, causing me so much stress. It was a total nightmare of an experience and I definitely won't use this company again.
Got a refund from Andy M
I had this issue where I didn't need my room anymore, and Andy M was really helpful and clear in sorting out a refund for me. It took me by surprise, but I'm so grateful to Andy M for his assistance! Thank you, Andy M!
Quick and easy booking process
Booking a holiday with OTB is so easy and stress-free, and you really get the most for your money. They make it a doddle to find and book your perfect holiday without spending a fortune. I've booked with them before and will absolutely book with them again in the future.
Spain and Turkey trips
I've actually booked four trips through this company, all to different spots in Spain and Turkey. Every time, I've not had any problems with booking or dealing with the customer service. The messenger and live chat services are speedy and helpful, and I especially liked the help I got from Laura H. She was really quick in sorting out my worries about issues with third party companies and hotels, which made me feel much better. Overall, I would definitely suggest using this service for booking trips.
Recent holiday booking
I was really annoyed when I realised I had booked two holidays for the same week by mistake, but I was actually quite happy with the way customer service dealt with it. I struggled to get hold of anyone on the phone at first, but eventually I managed to chat to Laura H. on the messenger app. She sorted out the problem quickly and arranged a refund for one of the bookings. I'm grateful for her quick and helpful help in fixing my error. I'm feeling cautiously optimistic about my upcoming holiday now, especially as it's the first time I've booked with this company.
10-day holiday to Alcudia in Mallorca
Oh my gosh, you won't believe it, but I discovered this amazing website offering a 10-day holiday to Alcudia in Mallorca when all the others I checked only had 7-day options! Booking was really simple and we received all our documents in no time at all. So excited for our trip to Spain!
Best holiday deal ever!
Oh my gosh, I can't believe how easy it was to find the perfect holiday destination and date on this website! The prices were amazing, much cheaper than anywhere else I've searched.
Stay in Greece
I've just returned from a holiday in Greece where we booked a 4-star hotel online. The pictures and info about the hotel looked great, but regrettably, our room was full of cockroaches. After two awful nights, we got in touch with customer service, only to be informed that it was the hotel's responsibility to sort it out. The website didn't offer any help or solution at all. It's completely unacceptable.
Quick and easy booking process
I must say, I was really impressed by all the detailed info on the website. Booking was a breeze and the payment instructions were super easy to follow. It was my first time using this site as I normally go with a different company, but I've got to say, I'm really pleased with how it's all going so far. Now, I can't wait for my holiday to see if the rest of the experience is as good as this great beginning.
Holiday booking
I recently sorted out a holiday for May 2024 and I must say, I was really impressed with the service and support I got throughout the whole thing. The communication was spot on, from when I first booked right up to getting ready for my trip - it got me all pumped up for the holiday! The folks at this company really know their stuff, they found me a great deal and made sure I was well looked after. I was so pleased with how everything went that I've already gone ahead and booked my May 2025 holiday with them. I'll definitely be sticking with them for all my future travel plans.
Super easy system
Using the website was a piece of cake and we managed to find some great quotes. We were able to switch our flights without any hassle during the booking process. It was stress-free and more affordable than a different popular holiday company offering the same holiday package.
9 years loyal customer, 3 bookings annually
I've been a loyal customer of this company for 9 years now and typically make around 3 bookings a year. During all my holidays, I've never had any problems. The Beach Family always provides me with excellent service, and I'm looking forward to many more holidays with them in the future.
Holiday booking
So yeah, I booked this holiday and the guy in charge, let's call him Andy, was just amazing! Andy was really fast at fixing any problems that came up. He was really friendly and the whole thing was just really relaxed and great. Big thanks to Andy, you're a star! ⭐️⭐️⭐️
beautiful place for holiday
ON THE BEACH this is the place where you spend summers and enjoy your weekend :) this is the place for the long vacations peaceful and enjoyed stuff there :) so even you can buy holidays as a gift for your wife and i am pretty sure this gift will be the that gift which always keep in mind of others :) i want that everyone go there and enjoy with your family and you not be upset :) so do just book your holidays now and start your fun days soon :)
About On the Beach
On the Beach is a British online travel agency that specialises in providing affordable beach holidays. Established in 2004, the company offers a range of flexible holiday packages, including flights, hotel bookings, and travel insurance. It caters to various customer needs by allowing them to customise their travel plans. On the Beach has grown significantly since its inception, becoming one of the leading online travel providers in the UK, and it was listed on the London Stock Exchange in 2015. The company's primary focus is on delivering convenience and value to holidaymakers seeking sun-soaked destinations around the globe.
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Categories On the Beach
Holidays and Trips | Sun & All-inclusive Reviews & Experiences
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Last update: November 2024
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Review with most votes
beautiful place for holiday
ON THE BEACH this is the place where you spend summers and enjoy your weekend :) this is the place for the long vacations peaceful and enjoyed stuff there :) so even you can buy... Read onBy: Jennifer