BritainReviews

    Reviews Holiday Gems

    Holidays can be booked at many companies, travel agencies and holiday providers. So it might be hard to pick the right one for you and your travel companions, especially if you want too leave on a short notice. One of the companies that might prove worthy to take a look at is Holiday Gems. But what can you expect from the holidays that they offer? How quickly will you be able to leave? In what kind of location will you end up? What can you expect from their rooms and facilities? And how will you be treated by their customer service department? The best way of finding the answers to these questions is by reading the reviews that were left here on BritainReviews by the customers that have already travelled with Holiday Gems before. Read their reviews to figure out beforehand what kind of company you are dealing with iif you decide to book a holiday at5 Holiday Gems.

    About Holiday Gems

    Holiday Gems is a holiday provider. They call themselves Last minute holiday specialists. They are a fully bonded member of the Global Travel Group. This group was founded in 1959. Holiday Gems itself was founded over 10 years ago. They offer aircraft ground handling as well as cargo, travel and flight catering. They offer, of course, the last minute holidays that they specialise in, but also summer holidays, low deposit holidays, city breaks, school holidays, long stay holidays, winter holidays, holidays in the sun, water park holidays, birthday holidays, bank holiday breaks, holidays foor large families and more. Their most popular destinations include Costa Dell Sol, Lanzarote, Cape Verde, Bulgaria, Crete, Ibiza, Corfu, Majorca, Tenerife, Antalya, Madeira, Gran Canaria, Crete Spain, Greece, Rhodes and many places more. In their holidays extras you can find car rental, holiday insurance and airport hotels and car park. And they also offer all inclusive holidays.


    Experience Dubai according to Holiday Gems

    Services off Holiday Gems

    You can book one of the holidays of Holiday Gems by booking via their website. Just fill in the preferred departure point, a destination, the number of rooms that you want, the start date, nights, flexibility and board basis. After that, you can choose and book one of the options that they have selected according to your search filter. Later, you can also manage your booking online. You can make your payment via Visa, MasterCard and American Express. And you can contact their customer service via email or telephone.

    Complaints, Compliments and Tops for Holiday Gems

    Have you ever been on a Holiday Gems holiday? If so, we are curious enough to are interested on everything you have to say about this holiday provider. How did the booking process go? In what kind of hotel, resort or other facility did you end up? What was your opinion on their locations? Did you enjoy holiday? And how does their customer service treats holiday makers? Please leave your own review and help others too know what to expect when they book on Holiday Gems.

    Is Holiday Gems the best choice for last minute holidays? Read customer reviews about their summer holidays, winter breaks, city breaks, all inclusive

    Holiday Gems
    Reviews, complaints and customer experiences (24)

    2.6
    25% Would buy here again!
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    2.6
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    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    holiday

    booked my holiday to tenerife
    found the website very easy to use and very good prices
    received my holiday documents within 24 hours
    so far so good

    By: NATHAN WALTON30-01-2020
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    9.5
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    450pounds

    Pension for my month gone thanks to these robbing TWATS I will have to get by on my local food bank WNWA

    By: Harry wareing30-09-2020
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    2
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    Family holiday paid for but no holiday and no refund !!

    A family holiday was paid in full on 6th January 2020 for a special family holiday July 2020. Due to Covid it was cancelled (not a problem happy to receive a refund) to be informed we had to wait until the holiday voucher expired on 22 November before a refund could be paid!?! Absolute disgrace!! Very doubtful a refund will be paid after reading everyone else comments....Disappointed children and angry and frustrated parents. Never again will we use this company to book a holiday!!😡😡

    By: Mr J M Colley19-09-2020
    A Ellerton 08-10-2020

    Keep on and on at them!! Don’t give up, they are trying to rip my parents off £3,200 !! The hotel was closed and we have an email from the hotel to say they informed HOLIDAY GEMS 6 weeks prior they finally called my parents on 30 hours prior to travelling to say the hotel is closed. They said they’d give a full refund... then called back 40 mins later to say ... we have another hotel for you , my parents said we don’t want to go to another hotel, because we’re elderly and because of the pandemic they weren’t comfortable going elsewhere, holiday gems then continued to bully my 75 year old parents and tell them that they must decide by 3 pm, (this was 1pm) they still said they didn’t want to go, we have registered a full complaint with the citizens advice. And the financial ombudsman, we have enclosed a copy and highlighted the terms and conditions they are breaking, (section 29) they are saying they were a no show at the airport, after many telephone calls to tell them they did not want to go to another hotel , absolutely disgusting, we are not finished with them. We will not give up, they are stealing peoples money with made up reasons that are against the law!! So do not give up, call the citizens advice free number , and tell them that your money is being kept

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    Package Holiday

    Booked holiday on website.
    Next day phone call from Holiday Gems.. Price has gone up..Paid difference
    March holiday cancelled due to Covid.
    Sent generic emails saying we will contact you. No such contact
    Waited and waited, no answer to emails, phone lines closed except for holiday bookings.
    After negative review on Trustpilot (dodgy positive reviews)contacted by customer liaisons saying you shall get refund but may take 20 working days! Breaking the laws of The Travel Package and Linked Travel Arrangements Regulations 2018. Where refunds must be paid in 14days!
    This is after waiting 5 months!
    PLEASE DO NOT BOOK WITH THIS COMPANY.

    By: Barry Black13-09-2020
    Harry wareing30-09-2020

    Another sucker

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    Package holiday

    Avoid this company I booked an April 2020 package holiday which was cancelled due to covid .After sending numerous email asking for a refund I am still waiting. This company is terrible you cant get through on the phone to speak to any one. They dont even deserve 0ne star

    By: Susan Southall30-08-2020
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    Holiday

    Wouldn't even give them 1* DO NOT BOOK WITH THESE!!!
    How can you rate them on customer service If they don’t even offer it, poor communication, booked holiday been trying to contact for months to change, got fed up of not having responses. So asked for a refund and to start a complaint guess what a response. . Basically saying they won't take action and they don’t think they have done any wrong. Holiday company who only think about money and not the people are booking.. DO NOT BOOK WITH THESE no matter how cheaper it is!

    By: Simon-Daniel Bodenham16-07-2020
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    Holiday to tenarefe

    Total disgrace as a company told me my money was safe still waiting for it if i do get it the time they are saying it will be five months wait send them a email your reply is not helpful they are just trying to prolong sending my refund even though it is my consumer rights

    By: Mr Robert bell30-06-2020
    Sue southall 30-08-2020

    I have had the same trouble they are an absolute disgrace

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    Holiday

    DO NOT BOOK WITH THIS SHAMBOLIC COMPANY
    I would strongly advise you not to use this company. Prices maybe cheap but their customer services department is shambolic, when you finally get through to the team don't expect to get help and the attitude of staff is rude and despicable.
    I booked with them last year and even before going away they booked the wrong dates.
    I was booked into a hotel which was more catered for club 18-30 not ideal with a young son, food disgusting and no coverings on it either to keep flies out, accommodation in really poor condition, air conditioning unit did not work properly as hole in the hose pipe which is suppose to go outside, the hotel was so bad I ended up paying to go to another hotel at my own expense.
    I complained when I came home, only to be told I should have telephoned them about how unhappy I was when I was on holiday, the information I received when I booked from this absolutely despicable company never had any information to say to notify them if unhappy. I got a refund but not for all the hotel bill because " I did not notify them" book with them at your pearl but trust me if something goes wrong they don't care! Looking for a holiday pay that little bit extra and use a reputable company. Stay Clear if you want a good holiday.
    I only used the one star only because there is no alternative to leave them blank.

    By: Georgina26-06-2020
    Robert bell08-07-2020

    This company just do not care about there customers totally agree with you

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    Holiday to benidorm

    Holidaygems. Don't use them. I'm not one for reading negative reviews but on this occasion I have nothing good to say about the company.
    1st booking price went up £200 from the price online.
    2nd failed to reply to any emails 4 weeks prior to the final payment date. I had questions regarding the Covid-19 situation.
    3rd demanded the final payment and only replayed to my emails after their demands for the final payment.
    4th agreed another payment date for 10th June 2020 which give me time to alter the booking ect due to this apperdemic.
    5th then cancelled the holiday 48hrs later issuing threats of legal action to recover any extra costs.
    Absolutely a joke to the travel industry.
    Abta my next call.
    AVOID THIS COMPANY IF THEY SURVIVE THE COVID-19 APPERDEMIC

    By: Mark Warwick13-05-2020
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    Accommodation in Canaries

    NEGATIVE 2nd review - still no response from company.

    Dear Customer services,

    Re: Booking Number 60581 - refund requested

    Despite numerous phone calls, emails and chat requests you still refuse to reply and offer a refund.

    PLEASE, PLEASE, PLEASE do not alienate your customers, both existing and future, by not complying to both your industry associations rules and guidelines and not issuing refunds to all the customers (like myself) that have paid in advance for a holiday that you did not provide.

    We also know that you have not paid the hotel in question (as we are in direct communication with them), so, in essence, you are just sitting on our funds to bolster your own bank balance.

    We appreciate that this is a difficult time for all, so do the right and proper thing and refund our monies.
    Regards,

    Clive Ward

    Booking Reference : 60581



    Original complaint date: 19/04/2020

    By: C Ward26-04-2020
    Robert bell08-07-2020

    I am the same my money is safe so they told me still trying to get a refund they are a total disgrace as a company if my money is safe were is my refund

    Teresa21-08-2020

    We had a holiday booked for June which was cancelled and requested a refund and was told to wait until November. Just spoken to Samantha who wasn't very helpful. I asked her what was the reason we had to wait so long for our refund. She said she didn't know. Didn't even try and find out the reason. We had another holiday booked with Loveholidsay for September to Turkey we have been fully refunded. I have requested to speak to a manager which was told Charlie was on the other line. So waiting for a call back. This is even more so out of order as they made us pay £700 in March if not we would have lost the other £728.90 if hadn't paid it. They were quick enough to take the money but don't care about how long they make us wait before refunding. I have been patient waiting but after being refunded for other holiday thought I would call them. I told Samantha she didn't even seem like she wanted to find out the reason not good customer service. If you can see this HOLIDAYGEMS then take this as another COMPLAINT. I SENT ONE VIA EMAIL ABOUT 2 MONTHS AGO DIDNT HEAR ANYTHING UNTIL I EMAILED THEM THAT FLIGHTS WERE CANCELLED. Complaint number 2 from me. And will continue to put my opinions online until I get my money back

    Harry wareing30-09-2020

    Wanker all of them from top to bottom

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    Do not use this company

    Will I ever see my £2500 again! I am starting to doubt it.

    Holiday Gems are keeping hold of money that should be refunded.

    We booked flights with Jet2. We booked hotel accommodation with Holiday Gems for 17th – 28th March 2020, for 3 people, all inclusive. The total amount was £2320.
    We were informed by Jet2 that all flights to Fuerteventura were cancelled, including ours. Jet2 immediately refunded us.

    So, we immediately contacted Holiday Gems by phone and were told that someone would contact us. We tried again by phone. No contact at all from the retailer.
    We then went on live chat twice – again we were told that we would be contacted, but still nothing. (details enclosed)
    We also e-mailed them, but again, apart from an automated reply (saying that someone would contact us), no reply. (details enclosed)

    It is now 3rd April 2020 and despite making another telephone call, we have had no communication from Holiday Gems at all.

    No doubt the hotel has not been paid for our accommodation, so Holiday Gems are now sitting there with our money and are unwilling to refund.

    Perhaps if there are enough unhappy customers, we should all consider civil court action to reclaim our monies, because if Holiday Gems have done this to two customers, there must be many more.

    By: Clive G Ward03-04-2020
    Christopher Avery21-05-2020

    Hi, Clive We are in exactly the same position, Paid £3500 to Holiday Gems for 2 hotel stay's in Dominican Republic, We flew to Miami 14th March booked seperately we were supposed to fly to Dominican on 17th March but Dominican web site said we could not fly or we would be put straight into quarantine, We did inform Holiday Gems at the time, They said the 10 nights booked at First hotel was listed as a no show on our part and would offer a credit note for second 12 night stay at second hotel. A rep phoned me to offer credit note when i said i wanted a refund he said there would be no way that we would get one, I said i knew my rights and that i would pursue through court if need be, He said that if i tried i would still not receive a refund and would have to pay their costs, He then got angry and hung up on me. Not sure where to take the whole situation as regarding refund. To make matters worse the first 10 nights was booked last minute because of Cruise cancellation and still waiting for £3500 back from that as well.

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    Duff holiday

    HQ29173 ref....for the benefit of Holiday Gems
    Booked an adults only hotel in Dom rep last may for September 2019
    After phoning rather than use the online method, 4 of us spoke to an unnamed person via loudspeaker phone just to make sure we crossed all the 't's and dotted the 'i's All seemed ok untill we arrived at the hotel in Bayahibe, Dominican Republic. We arrived at the hotel we booked the Catalonia Royal, 5 star modern adults only , only to find Holiday Gems had booked and paid the inferior 4 stat Catalonia Dominicus next door, even though our vouchers clearly stated the Royal. We had to pay $70 per room for the first night to stay in the hotel we had already paid for. In the morning a call was put through to Holiday Gems and one of our party spoke to an unnamed person who basically said .....not our problem. After trying to contact them again on there customer service number and emergency contact number there was no one picking up the phone after approx 1 hour of continuous ringing. We were left with 2 options, either pay approx $1000 per room for the holiday or reluctantly get downgraded. We weren't prepared to pay again for the same hotel. E mails then thick and fast between us and HG. We were told by HG pay and keep receipts, when asked will this be refunded when we get home they said.....there's no guarantee....we have all this on e mail. We reluctantly stayed in the inferior hotel, construction work was abundant after day 8 we arrived back from one of our dive trips to find the only pool empty and boarded off....photo and video evidence is available, again more e mails to HG....not our problem. Once home we put in valid complaint with all evidence......we then we're directed to an unnamed person in customer liaison. She basically wasn't interested. Along with our complaint we then instructed our credit card company to open a section 75 claim under the consumer credit act. Only when we started this did Beryl in HG start to take notice. Our credit card company found in our favour of a partial refund, yes we had flights and private transfers.....but not the hotel we booked and paid for. The ATOL certificate they issue is only valid for flights....not accomodation. They claim although not ABTA registered they abide by there standards. This is untrue. They claim on there web site to abide by the EU directive 2018 package holiday regulations....again untrue.. As for compensation, we have only just managed to get back the difference in cost between the hotels, 4 months it's taken. We were entitled to take them to court for compensation for loss off amenities, disruption and so on. That would take about 3 months and by writing this review this would have jepadised our case. I have also sent a report into trading standards as there descriptions of both hotels is totally inaccurate, this has been successfully logged. Would I use them again.....no....would I recommend them ...no. in the next few weeks I will be trying to get this true story into the tabloid press, before people start thinking about booking future holidays. Please read review sites, pay by CC and if you don't get what you paid for action a section 75 with your card company, collect evidence. I will be posting on an Advisor site that deals in Trips under holiday gems when home from this trip, pictures and videos will be posted.


    After this was reported to trustpilot I have now edited the names out of the members of staff who were of help/ no help. The context of this review is true

    By: tony king11-01-2020
    Harry wareing30-09-2020

    Those who can read have a script to read in front of them or have it read to them

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    Price increase after order

    My experience.
    Found a package online to suit 3 adult family specifically swayed by duplex apartment for bit extra room.
    Booked online.
    Email stating pending
    Phone call day after price gone up £200 (flights) and duplex not available either. Pretty pushy rep trying to get ok over phone. Refused till compared at least......
    Found better deal elsewhere even though they did same regarding flight increase but £50 less increase and rest package at least as chosen.
    Out of interest checked online package for holiday gems couple days later and was still advertised at lower price???
    Am sure live increases as they put it should not take that long to update. Mmmmmm.
    Would not consider using again

    By: Mandy17-11-2019
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    FAQ

    Is Holiday Gems a trustworthy company?

    There are currently 24 customer review posted about Holiday Gems. On average, they received a star-grading of 2.6/10, with 25% of the reviewers indicating that they would buy from the brand again.

    What services or products do Holiday Gems offer?

    Holiday Gems is mainly active in the Holidays & Trips category, more specifically with Cheap Holidays, Special Trips, City trips, Winter Sports and Active, Sun & All-inclusive, Accommodation, Plane Tickets, Day & Night Out Tickets.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Holiday Gems website with confidence. If not you can find many other brands to read about on our website!