Spotlight: What are our customers saying?
booked my holiday to tenerife found the website very easy to use and very good prices received my holiday documents within 24 hours so far so goodRead on
Booked a holiday to Tunisia. Flight delayed 5hours. Informed Gems while in UK to make sure transfer aware. Got there at midnight no transfer only TUI reps and one taxi driver. Called emergency ...Read on
DO NOT BOOK THROUGH HOLIDAY GEMS DO NOT BOOK THROUGH HOLIDAY GEMS! They did not inform us that our return flight had been cancelled. We had to find out the day before our departure when they ...Read on
It is a horrible experience to book holidays with HolidayGems. After you book and pay on the website you get a call the next day to find out that you have to pay an additional charge for language a...Read on
Has anyone having a flight cancelled due to covid and booked with holidaygems had there refund yet? It keeps getting delayed Thank youRead on
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booked my holiday to tenerife
found the website very easy to use and very good prices
received my holiday documents within 24 hours
so far so good
Holiday Gems Cowboys
Booked a holiday to Tunisia.
Flight delayed 5hours.
Informed Gems while in UK to make sure transfer aware.
Got there at midnight no transfer only TUI reps and one taxi driver.
Called emergency number told to call transfer company ourselves.
Very helpful taxi driver tried to find our transfer but nowhere to be found.
He then took us part way to resort and we changed taxis with his mate who dropped us at resort.
Contacted gems to be told we must have been a no show, so how were we in Tunisia?
Made a complaint they have now told us the transfer company were waiting for us.
The airport was deserted.
It cost us £40 for the taxi but did not get to resort till 3am.
They would not even refund the £9 that the 3 minute call cost to the emergency number.
We are a couple in our 60's and we were left high and dry by Holiday Gems.
Avoid at all costs and stay with the named companies instead of these con artists.
DO NOT BOOK THROUGH HOLIDAY GEMS
DO NOT BOOK THROUGH HOLIDAY GEMS!
They did not inform us that our return flight had been cancelled. We had to find out the day before our departure when they had been aware of it for nearly 2 weeks! Therefore all the alternative options for flights back into Manchester had been booked up and we had to pay an extra £2,000 to get a flight back into Leeds Bradford. I spent 7 hours contacting them, they put the phone down, cut me off, told me their systems were down, or to cancel and forfeit our outbound flight cost and holiday. They do not adhere to the package regulations protection of The Package Travel and Linked Travel Arrangements Regulations 2018 - you may as well book your own flights/accommodation/transfers directly with suppliers separately and at least you will have transparency when anything changes/cancels. I am taking this further with ATOL and a solicitor if they do not reimburse!
Turkey Holiday - Ultra All Includive
It is a horrible experience to book holidays with HolidayGems. After you book and pay on the website you get a call the next day to find out that you have to pay an additional charge for language and that there is a surcharge that they can not explain per person too. Everything is not explained on the website at all and such practice is as well against the law in the UK. We would not be using them again after experiencing being in 5 star resort in Turkey which runs an as well a money-saving concept. So many basic things you should simply expect for a 5 star holiday were not included in the amount you paid. And most miss leading the holiday was sold and advertised on the website as ULTRA ALL INCLUSIVE. But you paid for WiFI, No Mini Bar just cheap water bottles in the room. Cantine food no 5-star food. Air-Con had to be repaired 2 times, sower had to be repaired 2 times. Because the rooms that Holiday Gems is booking are outdated and have not been upgraded years ago. Never seen such a greedy resort. And we make holidays in Turkey every year. Been suing Holiday gems for the first and surely last time. We do NOT recommend using them at all.
Has anyone having a flight cancelled due to covid and booked with holidaygems had there refund yet?
It keeps getting delayed
They are basically saying it will be 5-6 months until you get refunded.
Price increase after order
Found a package online to suit 3 adult family specifically swayed by duplex apartment for bit extra room.
Email stating pending
Phone call day after price gone up £200 (flights) and duplex not available either. Pretty pushy rep trying to get ok over phone. Refused till compared at least......
Found better deal elsewhere even though they did same regarding flight increase but £50 less increase and rest package at least as chosen.
Out of interest checked online package for holiday gems couple days later and was still advertised at lower price???
Am sure live increases as they put it should not take that long to update. Mmmmmm.
Would not consider using again
I too was conned into paying more for ‘ better rooms’ at the Isla Bonita hotel in Tenerife . I have voicemails from holiday gems regarding this. When I arrived it was awful. The hotel needed shutting down and knocking down. The TUI rep at the hotel said a lot of people are mis sold this hotel. I complained at reception and they told me to contact my holiday provider. I waited 8 days for them to get back to me ( they said someone would get back to me in the hour) they only contacted me because I started tweeting in their twitter page. It’s now 4 weeks since we got back and they have finally emailed me saying I should have complained nicely at reception and I was just ‘diagruntled’ Save your money they will rip you off. It would only let me select 2 stars I didn’t want to give any