Logitravel - Overall Rating based on 25 reviews
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Caribbean cruise booking with special request for cruise to Martinique
I got in touch with a travel agent on this website to help me book a Caribbean cruise and asked if we could visit Martinique. The agent, Iris, was really helpful and got back to me quickly whenever I had questions. In just a few days, she gave me a bunch of different dates and choices, all at really good prices. Thanks to Iris, I've now got my cruise all sorted and I can't wait for the trip.
Cruise booking assistance
I found this website to book our cruise because we couldn't find anything else that we liked. Iris, a really lovely lady, helped us so much and patiently waited for us to decide on the cabin we wanted. We've finally booked the cruise we were hoping for in February 2024, and we're absolutely thrilled about it!
Cruise booking experience
The website was really easy to use and had loads of different cruise options at really great prices. But the best thing was the amazing customer service from Iris Madico - she did everything she could to find me discounts and talk to the cruise company for me. I was so grateful for her help in getting me a discount on my future cruise trip, especially during the pandemic.
First cruise booking
I am really disappointed with my first experience with this company. They led me to believe I was booking a cruise for this year, but it turns out the dates were actually for next year, which the agent didn't bother to mention even though they knew what we wanted. I've tried reaching out via email for help with correcting the mistake, but I haven't received any response. This has left me feeling out of pocket and without any support to fix the error.
Cruise booking
I've just sorted out a really great cruise for my family and me through Logitravel. The guy who assisted us, let's call him Bob, was so friendly and explained all the ins and outs of the cruise. Bob took care of all our queries and sorted everything out in no time. He even made sure we got the top deals and discounts. It was brilliant dealing with him and we'd definitely recommend Logitravel to all our pals and fam. We also booked another cruise on their site which was equally fantastic. Big thanks, Bob!
Smooth booking experience with excellent customer service.
I have to say, the agent I spoke to was absolutely fantastic. She was really helpful and efficient, which made booking a breeze. She answered all my questions quickly and clearly. I really appreciate her professionalism and friendly manner in responding to my emails. She's definitely a standout employee.
Travel voucher issue
I received a travel voucher due to Covid, but when I tried to rebook it, it was a complete nightmare! I spent ages going through the booking process only for it to fail at the last second. I've been trying to contact them, but no luck yet. It's so frustrating! 😤
Booking experience seamless
I just wanted to share that I booked a trip with this company recently and it was a really smooth experience overall. The only issue I had was my bank not recognising a charge from the UK, but the customer service team was really helpful and helped me figure out another way to pay. I have to give a big shoutout to Iris, who was so kind and supportive the whole time. I would definitely suggest this company to anyone planning their next trip.
International payment issue
At first, I struggled a bit with the payment because I got a bit confused about where to send it, but Iris was really patient and helpful. She guided me through the process of making the payment to a Spanish bank.
Quick and efficient booking with helpful customer service
My experience booking with the customer service representative was fantastic. She was really good at answering all of my questions quickly and clearly, which made booking a breeze. I was really impressed with the top-notch customer service I got and would definitely think about using this service again for any upcoming holidays.
Efficient and Friendly Service
I had a really good experience with this travel company. Right from when I booked my trip, they were efficient and friendly, which made everything easy and stress-free. They were always there to help me out with any questions or worries I had, and that meant a lot to me. Their proactive attitude and genuine care shone through the whole journey. I would definitely suggest them to anyone wanting a top-notch and enjoyable travel experience.
Booking assistance from staff
The lady helping me, Iris, has been so amazing and patient during the whole booking thing. She really went out of her way to make sure all my questions were answered and any problems sorted quickly. I haven't booked a holiday like this for ages, so her help was really important to me.
Cruise booking
I found it really easy and stress-free to book a cruise on this website. But, after I'd finished booking and paid, I saw that the status was showing as "pending confirmation." I was told that this is normal, but some bad reviews have made me a bit worried. Now, I'm just waiting excitedly for confirmation and will update my review depending on how smoothly things go.
Issue with refund
I'm really peeved with this company, they're just not communicating or taking any action! I've been waiting ages for a refund, sent proof of the transaction to different departments loads of times, and still no money back. They're ignoring my emails and I'm stuck on what to do next. Anyone got any ideas on what I should do next?
Cruise bookings
I was really happy with how quick and efficient the service was. The agent, who I'll call Iris to keep things private, got back to us straight away with any questions we had, both before and after we booked. Our friends were so impressed that they ended up booking the same cruise, and Iris made sure they got cabins near ours.
Online booking experience
I recently made an online booking through this platform and I was really disappointed by the whole experience. Firstly, they were so bad at communicating - they didn't reply to any of my calls or emails. And when they did reply, the English they used was really poor and hard to understand. I tried to complain about it, but they didn't handle it well at all. They even went as far as blocking my phone number so I couldn't get in touch with them anymore. This is so unprofessional that I'm actually thinking about taking legal action against them.
Last-minute holiday booking
I have to tell you, the last-minute holiday booking I made was quite an adventure! Even though I was in a rush, I found what appeared to be a good deal and decided to go ahead and book it. But little did I know, the nightmare was just beginning. After I finished making my purchase, I came across loads of errors and glitches on the website, which made me doubt if my booking was really confirmed. It took me several frustrating tries, but I finally got a confirmation email. However, the lack of communication during the whole process made me feel quite uneasy.
Family cruise booking
I recently booked a family cruise and let me tell you, this lady named Iris was absolutely amazing! Right from the first phone call, she was so helpful and nothing seemed too much trouble for her. Iris took the time to explain everything thoroughly and was incredibly informative. I have to admit, she was really polite but not in an irritating way. Even though this was my first time booking with this company, I will definitely be returning because of Iris. Huge thanks to you, Iris!
Best travel cruise booking with Iris
I've been a customer for quite some time now and every experience I've had with the service has been top-notch. There's a customer support agent called Iris who's incredibly professional and she helped me book the ideal travel cruise. I'd definitely suggest this service to anyone wanting to book their next trip without any hassle.
Quick and helpful service
I was really pleased with how quickly they got back to my emails and the great help they gave me. Iris was amazing at sorting out my questions and made everything really easy. I couldn't have hoped for a better service.
Review with most votes
Exceptional good
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