London Theatre Direct14 reviews

73% Would buy here again

Featured Reviews

Most relevant positive review

  2022-02-02
Theatre Tickets

Would recommend. Booking was easy, so was choosing my seats to get the best view in my budget. Payment was quick and I got a confirmation email with my tickets almost immediately. Read onBy: Margaret Smitts

Most relevant negative review

  2023-11-27
Tina musical

Event canceled few hours before the show, LTD customer service has refused to offer any resolution for our lost time and money due to hotel booking, traveling to London for the ... Read onBy: Justas

Review with most votes

  2017-08-06
wonderful variaties and easy t

i love theater shows and usually buy tickets from London Theatre direct and its the best option for me. Read onBy: Gwen Osworld

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    Tina musical

    Event canceled few hours before the show, LTD customer service has refused to offer any resolution for our lost time and money due to hotel booking, traveling to London for the event, and rebooking a different performance on very short notice, which resulted in paying a premium. The email received back was quite abrupt and I would say insulting


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    Voucher

    Terrible, immoral company. Keeps your money and doesn’t provide the service. I was a long standing customer, but once I actually needed help rescheduling they kept the money and have not helped in any way. AVOID.


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    Vouchers

    Just phoned this Company ... spoken to them as some friends of ours bought Vouchers for us as a present to buy Theatre tickets which we now cannot use apparently as we are 14 days over the 12 months that the Vouchers are valid for. I explained that I received a terminal diagnosis for Cancer 2 months after receiving the vouchers as a gift from our friends and have been unable to use them due to a very punishing chemotherapy regime.
    I now though feel well enough to get out and about and so phoned and explained this to them and asked if I might be allowed to buy tickets under the circumstances. Apparently it’s just a blanket NO. They did say I could write in, but basically it’s a NO. So they have our friends money which they now keep apparently. So be warned - this Company clearly is lacking in some very basic ethical values and the operator admitted to me that they do just keep the money if people don’t redeem in time, whatever the circumstances. I’m shocked and will be taking this further as whilst it might prove to be legally allowable it’s ethically disgraceful.


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    Theatre Tickets

    Would recommend. Booking was easy, so was choosing my seats to get the best view in my budget. Payment was quick and I got a confirmation email with my tickets almost immediately.


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    tickets

    I've got tickets here a couple times. Never had any problem with purchasing. Only needed customer sercive once and they were fast and helpful


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    tickets

    I get tickets here a lot and it's always easy. Good communication and efficient and friendly customer service via email.


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    Wicked tickets

    Staff was very helpful and accommodating to my needs.


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    Theatre Tickets

    Great service! I got an amazing deal on theatre tickets on Black Friday. Fast service and great prices.


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    Les Miserable tickets

    I got a great deal on the tickets with a Black Friday discount. I got my confirmation and tickets really quickly and when I needed to contact customer service with a question about my tickets they were very helpful and answered quickly.


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    Tickets

    Amazing website. Very quick to go through booking process


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    Tickets

    Exampory customer service. Got my dates wrong. Exchanged me without any fuss


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    londontheatredirect.com

    easy to book and amazing customer service


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    Poor Service

    Bought tickets online for All Star Cast Les Miserables.
    Had email saying my ticket booking failed, despite getting a confirmation.
    Was told the Gielgud's theatre booking system had failed.

    But the Gielgud theatre told me that London Theatre Direct were the only agent affected as they do not have a "live" seat booking system so that by the time they sell the seat and link to the actual theatre system the seat can be sold. This obviously can happen when there is a rush on tickets.
    London Theatre Direct have not replied to e mails requesting explanation.
    Very disappointed.


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    Would buy here again
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    wonderful variaties and easy to buy

    i love theater shows and usually buy tickets from London Theatre direct and its the best option for me.




About London Theatre Direct

?There?s no business like show business!? sing the characters in the musical Annie Get Your Gun. In 1946, they already proclaimed a truth that is still undeniably present: people like to be entertained! Many people love to go to the theatre to be swept away by the night out and the amusement provided by the actors, dancers, comedians, and cabaret performers on stage once the curtains are raised. Back then, you had to go to a physical theatre to get tickets for one of its shows. Today, there are many ways to buy your tickets online, and many companies sell them. One of these companies is London Theatre Direct. But what is this company exactly? Is it reliable? Read a bunch of customer reviews, such as londontheatredirect.com reviews from experienced customers, to get some insight and have your questions answered.

About London Theatre Direct

London Theatre Direct is a ticket sales and distribution company based in the United Kingdom. The company's online platform caters to ticket sales for London musicals, plays, dance performances, operas and comedy shows, attractions, and pre-theatre dinner packages. It was founded in 1999 by Francis Hellyer and Emmanuel Ciolfi and is currently headquartered in London. Before his position at the company, Hellyer was involved in theatre and web technologies, and Ciolfi had been working for both the ticketing and hospitality industries.

Is London Theatre Direct Legit?

As of 2018, the website had grown to over a million users. Since its establishment, it has sold over 4 million theatre tickets for various shows. They are an official London theatre partner and a full STAR member (Society for Ticket Agents and Retailers). Over the years, there have been a few complaints about London Theatre Direct, mostly about customer support. However, the business has a good overall reputation and is widely regarded as a reliable source of tickets. So if you want to see a performance in London, London Theatre Direct is a good place to start.

Products and Services of London Theatre Direct

London Theatre Direct is a company that offers tickets to all the great shows on West End. Of course, the most well-known is the musicals on West End. You can, for instance, visit The Phantom of the Opera or Les Misérables, two of the most famous musicals that have been around for many years and whose popularity remains undiminished. But London Theatre Direct also offers tickets to more recent musicals like The Lion King, Mamma Mia, or even the newest Disney musical, Aladdin. And, of course, Wicked is still going strong. Besides musicals, they also sell theatre tickets for plays like Who?s Afraid of Virginia Woolf, The Woman in Black, The Kite Runner, The Great Gatsby, Much Ado About Nothing, and, since recently, Harry Potter and the Cursed Child. More interested in music and dance? No problem. London Theatre Online also has tickets for concerts and dance shows like Tanguera, Voices of the Amazon, Tango Fire, the Northern Ballet, and the always-popular Cirque du Soleil. Finally, London Theatre Tickets also offers tickets to various attractions like the London Zoo, Shakespeare?s Globe Expedition, a classic lunch cruise, and an Arsenal Emirates Stadium Tour. In addition, London Theatre Direct sells tickets to shows in theatres like Adelphi Theatre, Aldwych Theatre, Ambassadors Theatre, Apollo Theatre, Cambridge Theatre, and much more (They only sell tickets to theatres in London). And last but not least, they also give out gift vouchers.

Additional Services of London Theatre Direct

You can order the tickets online. On their website, London Theatre Direct offers many discounts. You can check their discounts section to find all the shows that are lowered in price or have a special offer. They often have recommendations for half-price theatre tickets or no booking fee offers. You can see how much money you can save with this discount or special offer. Refunds are sometimes possible if you opt into booking refund protection, which insures you for the cost of your tickets if you cannot attend due to circumstances out of your control that is specified in their terms and conditions. You may also get a partial refund if they offer the option to put your tickets up for resale and they are successfully resold. Refunds are also possible if the show is confirmed as cancelled by the production. Contacting London Theatre Direct is as simple as logging a query on their site or calling their number. Their customer support will be with you as soon as possible.

Phone: +44 333 009 0997

Compliments, Complaints, and Tips for London Theatre Direct

What do you think of the London Theatre Company? Is London Theatre Direct legit? Did you find out something went wrong? Or encountered another problem? You can call them via the number on their website or fill in an online form. Any other compliments, complaints, or tips that you want to share? We like to know about your experience. Unlike the London Theatre Direct Trustpilot company profile, your reviews are for existing and potential customers here on BritainReviews. However, the company can still read them; they can use the information here to improve their services and appease their customers. So, is London Theatre Direct safe? Would you order at London Theatre Direct (again)? Why? Why not? Is the UI of the website user-friendly? Leave a review, let other people know your opinion, and help them decide whether they should buy at London Theatre Direct. What do you think of London Theatre Direct? Write a London Theatre Direct review or two to share your experience & feedback with others about this company, including their products and services like tickets to musicals, plays, shows & dance productions.


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    🌐 www.ltdtickets.com



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    Seite online seit: 8 February 2017
    Letzte aktualisierung: 29 November 2024