London Theatre Direct

All reviews

London Theatre Direct

58% Would buy here again

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Spotlight: What are our customers saying?

S
Sarah G
I got a great deal on the tickets with a Black Friday discount. I got my confirmation and tickets really quickly and when I needed to contact customer service with a question about my tickets they ...Read on
M
Margaret Smitts
Would recommend. Booking was easy, so was choosing my seats to get the best view in my budget. Payment was quick and I got a confirmation email with my tickets almost immediately.Read on
S
Serena
I've got tickets here a couple times. Never had any problem with purchasing. Only needed customer sercive once and they were fast and helpfulRead on
J
Jenn
I get tickets here a lot and it's always easy. Good communication and efficient and friendly customer service via email.Read on
A
Amber
Staff was very helpful and accommodating to my needs.Read on

All reviews (19)

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    Les Miserable tickets

    I got a great deal on the tickets with a Black Friday discount. I got my confirmation and tickets really quickly and when I needed to contact customer service with a question about my tickets they were very helpful and answered quickly.


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    Theatre Tickets

    Would recommend. Booking was easy, so was choosing my seats to get the best view in my budget. Payment was quick and I got a confirmation email with my tickets almost immediately.


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    tickets

    I've got tickets here a couple times. Never had any problem with purchasing. Only needed customer sercive once and they were fast and helpful


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    tickets

    I get tickets here a lot and it's always easy. Good communication and efficient and friendly customer service via email.


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    Wicked tickets

    Staff was very helpful and accommodating to my needs.


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    Theatre Tickets

    Great service! I got an amazing deal on theatre tickets on Black Friday. Fast service and great prices.


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    wonderful variaties and easy to buy

    i love theater shows and usually buy tickets from London Theatre direct and its the best option for me.


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    Tickets

    Exampory customer service. Got my dates wrong. Exchanged me without any fuss


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    Tickets

    Amazing website. Very quick to go through booking process


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    londontheatredirect.com

    easy to book and amazing customer service


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    tickets for everyones talking about jamie

    They stole 20 pounds from me. Do not book tickets with these theives

    gosh I wish I had read these before buying a ticket through them. They really are the worst and thieves. They want me to play extra for a change that ATG who sell the original tickets will do it for free.


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    Tickets for Les Miserables

    Don't use this Agency, Don't waste your money and purchase the £6 insurance cover
    They will not honour it.


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    Mama mia the party

    Do not use. Unethical company filled with liars.
    No refund after months of emails and phone calls.
    Show has been cancelled months ago by organisers but not even an email from London theatre direct.
    Refund? Nothing to date.


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    4 tickets to Leopoldstadt

    Beware this company. They have charged me £25 extra per seat and as I brought 4 tickets that is £100 loss to me. I call that steeling from your customers. And it is NOT clear when you buy the tickets that this happening - which is what they now tell me. I only discovered when I collected the tickets from the box office and saw the real price printed on the tickets.


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    Theatre tickets

    Having used many different online sites to purchase theatre tickets. London Theatre Direct has the worst customer service centre I have ever experienced in this field. I rang 10 weeks before a show as I needed to cancel a booking and found staff to be unfriendly, unhelpful and unsympathetic.

    Many other companies have an option to add free cancellation at a small additional cost at the time of booking. But not this company. And should you need to cancel then you risk losing all your money! As such, I will never use this company again and would not recommend them to anyone. There are plenty of other companies out there selling tickets who offer a more professional and sympathetic service to their customers.


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    Stranger Things Secret Cinema

    Very bad service. Over priced the best ticket price guarantee is a lie. Customer service is very poor and rude. The company has a cowboy setup and will not help if you need any information. Don’t bother buying through this company.


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    Poor Service

    Bought tickets online for All Star Cast Les Miserables.
    Had email saying my ticket booking failed, despite getting a confirmation.
    Was told the Gielgud's theatre booking system had failed.

    But the Gielgud theatre told me that London Theatre Direct were the only agent affected as they do not have a "live" seat booking system so that by the time they sell the seat and link to the actual theatre system the seat can be sold. This obviously can happen when there is a rush on tickets.
    London Theatre Direct have not replied to e mails requesting explanation.
    Very disappointed.


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    Great Marketing Scheme!

    Reserved in one line (P16 to P20) and got a worse one (U17 to U21).
    They were 25 pounds each, and I bought FIVE. Today I came to the website to buy another one and saw the ones I've chosen were still available. I didn't get it, so I called them.
    They have put me in a line behind the one I have payed for, which were an "offer". The ones they are giving me have no discounts and cost 29,50.
    By the phone I've been told they can do nothing about it, because it's less than 48 hours from the show.
    It's absolutely a marketing scheme so they can sell the seats twice without people noticing it, it's absurd!!!!!!
    I'm an actress since I'm 5 and have NEVER seen ANYTHING like this. Simply ABSURD!!!
    Just sent them an email and I'm still waiting for an answer.


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    scummy little rip off merchants

    Any enterprise that charges me £23 as a booking fee for seats I could have obtained form the theatre deserves the above description. Utter disgrace. The veneer of respectability they pretend to takes me to the days when ticket touts used to advertise in the personal columns of upmarket newspapers.


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