From The Box Office34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Last-minute ticket faff
Bought tickets for Disney on Ice after a mate sent the link; paid, got seat numbers and confirmation, but no tickets arrived and there's nobody to speak to. Bit stressful — funny thing, my calendar reminder saved the day.
Ticket regret
ring the box office next time, might save you dosh.
Nearly put me off, but tickets worked
I saw this on a mate’s Instagram and I was bricking it a bit, honestly. I thought I’d booked at the Coliseum box office, only after paying I realised it wasn’t. Tried to cancel, waited over a day, then an email said more amendment fees and no refund. Tickets arrived fine though.
Nearly wrote it off
Halfway there, 25 minutes from Covent Garden, with two excited kids, train tickets from Birmingham and a dog‑sitter waiting, I braced for the worst. When they called to cancel I was cross — but a quick refund, decent voucher and a real apology actually made me feel calmer.
Still waiting on my ABBA tickets
Saw the show on Facebook and my mate told me to grab tickets, booking ref TD5NP98. Still waiting for an update — I want them sent to Mr Craig Proctor, 15 Lochside Road, Peterhead AB42 1TY. I like having real tickets, you know? A bit annoyed now, checking email again and again today, hmm.
Looks sharp, fails the basics
Not using them again — avoid. A friend actually tipped me to try them after an ad, but the experience was poor. No ticket confirmation, no helpful emails, and I ended up out of pocket while they blamed systems. The site looked slick though, which was oddly reassuring at first. Customer care wasn’t there. I’d warn mates to go elsewhere, really. Not impressed.
When they finally replied
Standing at the theatre counter, mid‑phone call, I realised the situation was changing. For months my emails had been ignored after I cancelled tickets on time and paid insurance — very frustrating — and I'd seen worse customer care elsewhere. Then someone finally acknowledged the case, kept me informed and processed the refund. It was slow and a bit clumsy, but the money arrived and that’s when I felt satisfied. Still cautious, but relieved that it was resolved in the end.
Slick-looking but dodgy
they asked for a death certificate to even consider anything, and still declined. Also tried to contact From the Box Office — radio silence. The booking itself worked fine and the site was clear, so do bear that in mind, but the customer side is a mess. Felt pretty let down and I won't be recommending it again.
Tickets, a bereavement and a ridiculous fight over a refund
the ticket seller kept hiding behind the terms. They later asked for the review to be taken down and then tried to avoid subject access requests, despite a Customer Service Lead acknowledging the request. That felt like stonewalling, so we’ve escalated to ICO and to STAR — the regulator — because there hasn’t been a proper reply for ages. It turns into administrative wrangling on top of grief, which is just awful.
There was also a weird twist where the company tried to claim it wasn’t linked to the other name on the site. But the wording “owned and operated by” is literally on their own pages, and STAR’s site lists both names too. So that denial doesn’t add up. It’s messy and, frankly, seems like an attempt to bury the problem rather than fix it.
I still want to stress: the show itself is brilliant when you get there, and the theatre staff were sympathetic and useful. The surprising positive was how the theatre helped navigate the next steps and gave real, practical advice. But the part that ruined the experience was the customer service from the ticket agent we used. If you’re thinking of booking, weigh up whether saving a bit of cash is worth getting stuck with a third party who won’t handle life’s real emergencies with any grace. I’m not sure my doubts before buying were entirely unfounded — I’d say they were justified.Nearly gave up, but it worked out
they offered alternatives, I said yes, then a day later they said those weren’t available. That happened twice and I was this close to buying fresh tickets elsewhere. What surprised me was that after a bit of persistence they did finally find a suitable swap and everything was sorted, albeit slowly. The little one loved the show, so I’m relieved. Overall, be ready for a patient email game, but don’t assume it’s hopeless — it can work out. Not perfect, could be faster, but the outcome was fine for our weekend family treat.
Ticket issuance change
I bought some tickets for an event at the O2 this weekend, but I was surprised when the physical tickets didn't arrive as expected. I sent an email to customer service, and they replied really quickly, saying that the tickets were available on the AXS app within the O2 app. Luckily, I found the tickets and the problem was sorted out fast. The only problem was that I wasn't told about this new way of getting tickets beforehand, so it did cause a bit of a panic.
Great discounts on theatre tickets
The discounts on theatre tickets are absolutely brilliant! I've checked prices on different websites and From The Box Office always has the best deals. What's even better is that when they say tickets are a certain price, that's exactly what you pay - no hidden fees or sudden price increases. Booking is straightforward and I've never had any problems with my purchases. I would definitely recommend them to anyone in search of affordable theatre tickets.
Overpriced Strictly O2 tickets
I bought some tickets for Strictly O2 using this ticket website and it was a nightmare. The tickets were way too expensive and to top it off, I didn't even get an email to confirm my purchase. When I went on the Axs app to check my tickets, it said I didn't have any, which just made me really stressed and annoyed. It was all just a big joke and I definitely wouldn't suggest using this website to buy tickets.
Tickets for Player Kings
I made a mistake and booked tickets for Player Kings on this website, thinking it was the theatre's official site. I even got cancellation protection, but when I had to cancel because of a family emergency, it didn't help at all. Even after I showed proof, they refused my claim and I couldn't get in touch with From the Box Office for assistance. I feel like I've been tricked and now I wish I hadn't used their services.
Theatre ticket purchase for granddaughter's special occasion
I was really surprised how easy it was to book tickets for the show. I don't go to London theatres much, but it's a special occasion for my granddaughter visiting from Spain. Hopefully, the rest of our trip will be just as smooth!
Easy first time buy
I was really pleased with my first purchase on this website! It was a breeze to find what I needed and order my tickets, I felt like a tech genius. The whole process was incredibly easy and fast, and before I realised it, I had my tickets booked and good to go. It was completely hassle-free and I'm excited to do it again!
Best show ever
Oh my gosh, the show was absolutely brilliant! I cried loads because it was just so amazing. The seats were really comfortable and the staff were incredibly lovely and helpful. I can't wait to see it again and again because it's just THAT good. Thank you for such a fantastic time!
Quick purchase, no response
What a frustrating experience! I made a quick purchase but haven't heard anything back from anyone. I tried sending them an email, but didn't get a response. The online chat was no help at all, and the customer service rep I spoke to was really rude. It's so disappointing to get such bad service after buying something.
Last minute tickets for a show
Oh my days, I can't believe I had to go and book tickets without even knowing where I'd be sitting! Like, seriously, who even does that? I felt like I was stuck in the past or something. If it weren't for my bestie making me swear I wouldn't have gone through with it at all. No way am I putting myself through this hassle again!
Booking experience for "Witness of the Prosecution"
I've just booked tickets to go see "Witness of the Prosecution" online, and I have to say, it was really easy. The website was simple to use, showing all the seats and prices clearly. Picking the seats I wanted was a doddle, and paying for them was a breeze. As soon as I'd finished the transaction, the tickets arrived in my email within a matter of seconds. All in all, it was a top experience booking my tickets, and I'd definitely recommend it to anyone else.
About From The Box Office
From The Box Office is a British company founded in 2012 that offers tickets to theatre, dance, opera, and sports events. As a STAR Authorised Retailer, they provide official tickets without hidden fees and offer services like booking directly into the venue, buying last-minute tickets, and viewing seats before purchase. With over 7.5 million tickets sold since its inception, From The Box Office also offers tickets to London attractions and tours. Customers can receive tickets by post or pick them up at the venue's office. Refund and exchange policies vary by performance. Customers can contact From The Box Office via email, phone, or mail, and can find answers to common questions on their FAQ page. Share your ticket buying experiences with From The Box Office through their review platform.
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Contact Information
Unit 5, The Pavilions
RG10 9NN Twyford
United Kingdom
Categories From The Box Office
Services | Other Services Reviews & Experiences
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Last update: January 2026
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Review with most votes
I always get everything covere
Music is my only passion, I love concerts and music events, Some time It is just hard to keep check what's coming. so THIS website is really dope and great with bookings and all... Read onBy: Sussaine De Mero