From The Box Office

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From The Box Office

40% Would buy here again

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Spotlight: What are our customers saying?

S
Sussaine De Mero
Music is my only passion, I love concerts and music events, Some time It is just hard to keep check what's coming. so THIS website is really dope and great with bookings and all. Lovely. Read on
L
Lorraine Patmore
SCAM COMPANY do not use. Paid 72.25 for tickets. Turned up to venue, it was closed. Venue said they do not even deal with this company. Also tried calling them and every single number is incorrect....Read on
K
Katrina Coley
Ordering and paying online is no problem, but after the show was moved to an alternative theatre, getting hold of them has been diabolical. We arrived to be told that our tickets were invalid: no g...Read on
J
Julie
Show was prosponed due to COVID, we showed up to see the show in August to be informed our tickets had been refunded to from the Box Office, but I cannot find a way to get my money back! Emails are...Read on
S
Susan dampier
Absolutely chamblesRead on

All reviews (5)

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  • Ordering

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    Would buy here again
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    I always get everything covered with buying tickets here

    Music is my only passion, I love concerts and music events, Some time It is just hard to keep check what's coming. so THIS website is really dope and great with bookings and all.
    Lovely.

    I brought tickets from the box office for performance on 3rd February 2021 this was backin June 2020 after so many attempts to contact and email for a refund which I payed for I have still not heard from them I feel frustrated and very angry as the was an expensive birthday present


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    Would buy here again
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    3 tickets to Kidzania

    SCAM COMPANY do not use. Paid 72.25 for tickets. Turned up to venue, it was closed. Venue said they do not even deal with this company. Also tried calling them and every single number is incorrect. REPORTED TO ACTION FRAUD POLICE. SCAM SCAM SCAM


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    Would buy here again
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    Pretty Woman

    Ordering and paying online is no problem, but after the show was moved to an alternative theatre, getting hold of them has been diabolical. We arrived to be told that our tickets were invalid: no good when you're in the actual queue. There's no contact details but I did find out that Ingresso are the key stakeholder so I've been emailing them. I'll be more careful about this sort thing in the future and avoid them at all costs.


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    Would buy here again
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    Pretty Woman

    Show was prosponed due to COVID, we showed up to see the show in August to be informed our tickets had been refunded to from the Box Office, but I cannot find a way to get my money back! Emails are being ignored and there is no phone number!!!
    Awful service, but I will not give up!

    I am currently working my way through the same issues... The company is part of Ingresso, so I've been emailing customer services. Don't give up. Customerservices@ingresso.co.uk


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    Would buy here again
    Overall

    Pretty woman

    Absolutely chambles


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From The Box Office

Do you love musicals? Or are you a huge fan of opera and live music performances? Going to the theatre can be an expensive hobby. Does From The Box Office allow you to find tickets to West End stage productions at a great value?

About From The Box Office
From The Box Office was founded in 2012 and offers tickets to theatre, dance, opera and sports events. You can book tickets well in advance, as well as up to the last minute. Since its founding, the service has sold more than 7.5 million tickets

Service
The website distinguishes itself from other websites by allowing you to book directly into the venue, buy last-minute tickets and view your seats before you buy. 

As a STAR Authorised Retailer, you are assured to buy official tickets on the website without facing hidden fees. Being a STAR member requires From The Box Office to clearly identify booking fees and terms and conditions, as well as to provide the highest standards of professional service. Tickets are delivered for free in the UK, and E-Tickets are also available. In 2016, the website was awarded a People’s Choice Award from .

Not only tickets for London theatre performances can be purchased on the website, but also tickets for attractions such as the London Eye, the London Aquarium, Madame Tussauds and the Warner Bros Harry Potter Studio Tour. Tickets to tours of London with locals are also available. 

The websites additionally features special offers on many performances. High-profile shows for which special offers have been available include

  • Wicked
  • Kinky Boots
  • Dreamgirls
  • The Great Gatsby
  • An American in Paris
  • Motown the Musical

These offers allow you to get amazing discounts on tickets for your favourite West End performances. 

You can choose to receive our tickets by post, or to pick them up in person at the venue’s office up to 45 minutes prior to the event. You should bring a means of identification (ID, driver’s license, passport), the credit card that you used to purchase the ticket and your booking reference number. 

Whether you can exchange or refund your tickets depends on the performance. From The Box Office advises its users to consult the terms and conditions of their ticket purchase to review whether cancellation refunds are available. 


10 ways to annoy the theatre box office staff. Has the theatre box office staff ever annoyed you?

Experiences, questions, complaints and reviews
You can e-mail From The Box Office by using its e-mail address: info@fromtheboxoffice.com. In addition, you can contact From The Box Office from 9am to 5pm via phone (+44 (0) 2890 313 022). Another way to reach From The Box Office’s customer service is by sending a letter to 

Ingresso Metro Building, 1 Butterwick, London W6 8DL 

From The Box Office also has an FAQ-page on its website where common questions are answered.

Have you purchased tickets through From The Box Office? Were they affordable and were you able to get an attractive discount deal? Would you buy tickets at From The Box Office again? Were the tickets delivered in a timely fashion? Did you find the service reliable? Share your experiences by submitting a review to this website!

Looking for cheap tickets to London performances? From The Box Office offers official tickets to many events. Read experiences from actual users!