mytrip5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Still stuck on a refund
Not great — I’m still waiting on my refund and that’s the headline. I actually booked after a friend recommended MyTrip and I saw a promo on a travel blog, so I expected decent service. The site was easy to use and the confirmation arrived straight away, so it’s not all bad. But when I asked for a refund I sent every document they asked for. Months later I’ve had only automated replies and vague promises. The process is slow. Communication is poor. That’s stressful when it’s your money. I’ve tried to be patient, but the lack of clear updates makes you doubt whether they’re handling it. It works in the sense the platform books things fine, but their refund handling needs proper sorting. I’ll keep pushing for resolution and I’d think twice before recommending them. Bit disappointing, really, and slow.
Hidden subscription — handle with care
be cautious — I ended up signed into a subscription without a clear heads‑up and had to chase it. I only noticed after two FastLane tickets showed on my card and then recurring charges began. I sent a handful of emails that were ignored, rang the customer number listed and it doesn’t connect, and when I disputed the payments well within the 14‑day cooling‑off period they pointed to small print about a “free trial” I never knowingly agreed to. I referenced the EU Consumer Rights Directive and then initiated a chargeback, keeping all the emails as evidence. I’m actually a bit relieved I acted quickly — otherwise it would have been messier. If you’re in a rush, watch the checkout screens and take screenshots; tedious but worth it. Felt like deliberate obfuscation, to be frank. Not thrilled, but glad it’s being followed up; I wouldn’t personally use them again.
Early-morning surprise
£79 taken by TripOnline, three days after I signed up. There was no obvious warning on the sign-up page about a charge kicking in after a "three-day trial" — or at least I couldn't find one, I looked. It feels like a deliberate nudge to catch people out, relying on you not checking your statement straight away. Dry fact: that isn't great practice. I complained, asked for all future payments to be cancelled and kept an eye on the account. I'm actually glad I noticed quickly and took action, otherwise who knows. Tip to others: check card authorisations and set alerts, save yourself the hassle. The whole thing left a sour taste because the clarity was missing, but at least I could stop anything further without too much faff. Won't be using them again.
The tiny typo that became a whole saga
I was sat at my kitchen table, half-drinking cold tea, when I noticed the typo in my booking name — a classic fat-finger on my phone. It felt silly, but not catastrophic, and I followed the website instructions to ask for a fix more than 24 hours before the flight. That’s when the fun began, or rather, the tedium.
Small change, big drama
a senior agent emailed a corrected confirmation that actually showed the right spelling. That moment — seeing the correct name on the document — was when I knew it was sorted, and oddly enough I felt almost surprised at being satisfied after all the back-and-forth. The rest was dry admin: apologies, a vague explanation about teams not talking to each other, and a promise to look at internal communication. My advice to others — keep copies of everything and escalate early if you have to; it helps. Service was disorganised, inconsistent and slow, but persistent follow-up did eventually do the trick. Not great, but it ended up fixed, so, yeah, slightly relieved.
About mytrip
mytrip is an online travel booking brand operated by Mytrip.com (Etraveli Group AB). It provides services for searching, comparing and purchasing flight tickets, and may also offer related travel products such as hotels or car hire through its platform. The service is aimed at individual travellers who want to book trips via the internet, including customers in the UK and other international markets. It functions as an online travel agency rather than an airline.
This information is based on publicly available data and is provided for orientation purposes only.
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Holidays and Trips | Plane Tickets Reviews & Experiences | City Trips Reviews & Experiences
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Last update: May 2026
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Review with most votes
Early-morning surprise
£79 taken by TripOnline, three days after I signed up. There was no obvious warning on the sign-up page about a charge kicking in after a "three-day trial" — or at lea... Read onBy: Ray