Peek2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Passed-around refund
All I wanted was to cancel a tour that had been sold as refundable, because our plans changed at short notice. Instead, I ended up bouncing between Peek, Viator and the actual tour operator, with nobody seeming able to own the whole refund. Peek’s help link didn’t work for me, and it was pretty frustrating to see a paid Pro membership suggested just to get support. Viator eventually refunded their side, but told me to chase Peek for the rest. The operator said payments weren’t their department either. I booked through Peek thinking it would keep things straightforward, especially after a previous booking mess, but it did the opposite. The 16% fee feels hard to justify when you’re left doing all the chasing yourself. Honestly, I’d book directly next time if I can.
The moment it all unravelled
I realised this wasn’t going to be straightforward when I checked the excursion details properly and saw it was nearly three hours from the port. That was the point where I knew I’d made a mistake booking through Peek. The site wasn’t very clear to begin with, and cancelling was worse. The instructions sent me to the provider’s WhatsApp, but they kept telling me to contact Viator, even after I explained I’d booked via Peek. Then Peek support said I needed the provider’s approval, which felt a bit ridiculous when the listing said free cancellation up to 24 hours beforehand. I use these sites to sort things quickly while travelling, not get passed between different companies. Maybe the excursion itself would have been fine, but I never got that far. The confusing information and lack of joined-up support put me off.
About Peek
Peek is a travel technology company that provides online booking software for tour, activity and attraction operators. Its Peek Pro platform supports reservations, payments, availability management and customer administration, while Peek.com allows consumers to find and book experiences. The company serves businesses in the tours and activities sector, alongside travellers seeking local activities. Peek was founded in 2012 and is headquartered in San Francisco, California.
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Holidays and Trips | Special Trips Reviews & Experiences | Day & Night Out Tickets Reviews & Experiences
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Last update: September 2026
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