Raileasy20 reviews
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My train was cancelled due to a silly rail strike, nothing to do with Raileasy. But they were really kind and gave me a refund immediately. Big shoutout to Pam, she was incredibly nice and helpful. Raileasy, you guys are awesome!
Multiple booking mishap
I was having a nightmare trying to book my train tickets on the website - every time I went to pay, it kept telling me my card was declined. I was convinced there was a problem with my card, but it turns out the website had charged me 4 times instead of just once! I was fuming and so confused. I finally managed to get in touch with them over the weekend, and I was pleasantly surprised that they quickly refunded me for the extra payments. The person I spoke to was really friendly and apologised for the mix-up.
Quick response to query about tickets during strike action
I was really impressed with how quickly the customer service team got back to me when I had a question about my tickets during the strike. They not only replied promptly but also gave me clear and detailed explanations to help me with my concerns. Their friendliness and efficiency made me feel like a valued customer, and I'm grateful for how they went above and beyond to make sure I was happy.
Just got my train tickets
I bought some train tickets from this place and it was really disappointing. I was hoping they'd be a bargain, but they turned out to be only slightly cheaper than other places. And when my train got delayed and I asked for a refund, they were being all shady and didn't want to give me my money back. I mean, seriously? I've been a regular customer and they treat me like this? Not fair at all, mate.
Refund process
I was really surprised by how easy it was to get a refund for part of my journey on the website. I thought it would be a right pain, but once I scanned the tickets I didn't need, I got the refund straight away. I'm grateful for how quick and simple the whole thing was. Thanks for making it so easy.
Overcharged due to duplicate booking
I was really annoyed when I found out I'd been charged twice for my train tickets because of a duplicate booking mistake. I got in touch with customer service but it took them a whole day to get back to me and sort it out. I thought they'd be quicker and more efficient with this kind of stuff.
Online train ticket purchase
I bought some train tickets online recently, and it was dead easy and simple to do. The website was a doddle to use, and I found the tickets I wanted in no time. Customer service was top-notch too; I spoke to a lovely lady called Pam who knew her stuff and helped me out in a jiffy. I'm grateful for the speedy help she gave me.
My train cancelled, refund secured
My train got cancelled by the company and I was really worried about getting my money back because I booked through this travel site. I sent an email first thing in the morning with all the details and by mid-morning, I received an email from a lady named Pam saying everything was sorted! She even mentioned they were giving me a full refund for my ticket. Thank you, Pam, for sorting it out so quickly!
Train tickets purchase
I bought some train tickets for a trip to Oxford with my wife from a website that isn't National Rail. Unfortunately, I couldn't book our return journey on the National Rail site, so I had to use another one. When the tickets arrived, I was shocked to see that we had received a total of 24 tickets for our journey back. Each ticket had a different seat reservation, and most of them were in different parts of the train. This meant we had to keep moving around to find our seats, turning our journey into a confusing game of musical chairs. Although using this website saved me a bit of money, the hassle of dealing with so many tickets outweighed the saving. It's a shame that there was no warning before I bought them about the sheer number of tickets we'd receive. If I'd known beforehand, I probably wouldn't have booked through that website.
Budget-friendly train tickets
Raileasy is the best choice for booking train tickets. I recently saved £87 by using Raileasy instead of other popular platforms. Sure, there were a few small inconveniences like having to print out multiple tickets and possibly needing to change seats, but considering the money I saved, it was definitely worth it. Also, getting a Railcard can help save even more in the future. In general, I would highly recommend using Raileasy for booking train tickets if you want to save some money.
Got 70% refund for cancelled trip
Oh, you won't believe it! I had to cancel my trip, but guess what? I managed to get back 70% of my money. I was really taken aback because I never expected to get any refund. Pam from customer service was fantastic, she dealt with everything in just 2 days and her replies were really fast and easy to understand. I'm thrilled with how it all worked out and now I feel much more positive about booking train tickets in the future.
Misleading ticket pricing
It was so annoying not knowing about the extra charges for travelling between London stations. It would've been really useful if they had told us that before we bought the tickets.
Quick refund received
Wow, I couldn't believe it! I had a little hiccup with my order, but they were so quick to fix it and refunded my money in a flash. I was really impressed with how they handled the situation, and I'll definitely be a repeat customer. Their customer service is top-notch!
Emailed ticket issue
I had a bit of trouble with my emailed tickets not coming through recently. Silly me didn't jot down the booking reference, so I couldn't ask for them to be sent again. Anyway, I got in touch with customer service and had a chat with Pam, who was really understanding and helpful. She found out what went wrong, found my booking, and quickly sorted out a refund for me. I was pleasantly surprised by the great customer service I got and I really appreciated Pam's professionalism and eagerness to fix the issue straight away. All in all, I was happy with how things turned out and I would definitely use this service again in the future.
Problem with seat reservation
I had a bit of trouble with my seat reservation, but luckily Pam was able to help me out really quickly! I've used this website loads of times before without any issues, so this was a first. Pam was so helpful and provided excellent customer service. I was really impressed with how quickly she resolved everything. Big thanks to Pam for being so awesome!
Re-sent booking confirmation and tickets, ticket refund assistance
I had a really good experience with the customer support team. They sorted out my booking confirmation and tickets that I hadn't got before. Pam was so helpful when it came to getting my ticket refund, it made my day a lot easier. All in all, I was really impressed with the support and service I got.
Ticket booking issue
Today has been a bit of a nightmare for Raileasy. Can you believe it? Even loyal customers like myself are having to make the switch to another provider because of all the issues on their website. Nevertheless, I have to admit, their customer service team really saved the day. Huge shoutout to Jonathan and Pam for handling my problem so efficiently and professionally. Kudos to them!
Travel bookings
I've been using this service to book my travels for a while now, and I have to say, I've always been impressed with how easy and efficient it is. But recently, I had to ask for a refund because of a rail strike, and I was pleasantly surprised at how quickly and smoothly they sorted it out for me. The customer service team were brilliant, they gave me all the info I needed and got everything sorted within a day. I would definitely recommend this service to anyone looking for a stress-free travel booking experience.
Refund inquiry
I just wanted to say a big thank you for the amazing customer service I received when sorting out my refund query. Everything was dealt with really quickly and efficiently, and I'm happy with the outcome. I definitely recommend this company for their excellent customer service. A special shoutout to Johnathan for all his help.
HERE TO BOOK TRAIN TICKETS, EASY & QUICK
Very easy to book train tickets, I really enjoy the rail journeys and keep on looking reasons to travel by it.
it is easy to just get into phone and book for a train on one go. RAILEASY does that for me. it is quick check, book buy and go kind of system. the cost is cheaper, get best rates. no additional cost of booking or something. lot of theatres, theme parks and tour railways also there.Raileasy competitor coupons : Click this link to see 66 brands that accept competitor coupons. Click to read more about Raileasy.co.uk competitor coupon policies .
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About Raileasy
Raileasy is a company that offers the convenience of purchasing train tickets online. They recommend booking tickets in advance and suggest exploring the option of split train tickets to potentially save money. Founded in (year), Raileasy promises to refund the price difference if a special offer becomes available after you have booked without any extra costs. In addition to train tickets, they offer booking options for hotels, activities such as theme parks and theatres, as well as European rail travel, including ferry connections to Ireland through their sailrail service. Booking a trip through Raileasy is simple and can be done directly on their website, where you can input your journey details and have the tickets delivered to your home. If you have any inquiries, you can contact Raileasy via email, letter, or telephone. If you have used Raileasy in the past, sharing your experience through a customer review can help others learn more about the service.
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Contact Information
10 Station Parade
E11 1QF London
United Kingdom
📧 customer.support@raileasy.co.uk
Categories Raileasy
Services | Other Services Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
HERE TO BOOK TRAIN TICKETS, EA
Very easy to book train tickets, I really enjoy the rail journeys and keep on looking reasons to travel by it. it is easy to just get into phone and book for a train on one go.... Read onBy: Kristella Dsilva