I bought tickets from London to Leeds for the 22nd and return 23, but due to the Corona Virus and the return trains being canceled I will not be able to go.
A few hours after buying the tickets I tried to cancel but they said that it would only be possible to change the date and I would have to buy new tickets to get the refound. Luckily for me, I checked and saw that the website did not recognize the ticket numbers, I sent an email that was answered after three days with a copy and paste message that said to change the book on a website. The website said that it was not possible to change tickets, even saying in the tickets that they could be changed. In the refound option This gave me the option of only £ 7 back from the £ 113 spent. I didn't get any more response from Raileasy and even if they did, it would be some vague answer, indicating a useless link on a lagged website. Everything seems either too neglected or designed to be overcome by tiredness.
The Prime Minister declared the closure of everything, the London North Eastern Railway canceled most trains Leeds to London and there is no way to change anything with them, only by Raileasy. I have not received any update of the tickets, my trip is Sunday and they only open on Monday.